“Good food & great environment, but we are done with Montage. Consistently appalling service!!”
We are Park City locals and even know employees at the Montage. Because of it's beautiful setting and it's convenience (we frequent the trails in the area for biking and running), we have wanted desperately for it to be one of our regular stops. But for the 2nd time in a row, we have been disappointed with the crappy service.
On this last occasion, the place was empty. We asked the bartender if we could sit just outside the bar at the fire pit, and order a bottle of wine and some food. He said to make ourselves at home out there. It was then a good 8 to 10 minutes before either a server or the same bartender acknowledged our presence. When he finally came, we jumped on the opportunity to order everything. The food & wine was slow to arrive, but great. That was a good thing, since no one ever visited again to check on us. We blew off ordering dessert (because the service was too painful), and when it was time to leave, I wanted to just walk away (to see if anyone would suddenly care about us), but my wife convinced me we needed to get our bill.
At this point, we had to go inside and find the bartender to give us our check, he said "sure, just a moment" and walked by us to bus our plates & glasses from the fire pit outside! He then wandered into the back with our plates, and left us waiting another 8 minutes with no one at the bar!
It seems the servers are trained in all the right things to say, but they have no idea what service really, truly means. For example, when we FINALLY were able to pay, he said "Thanks for dining with us. Please enjoy the rest of your evening," (which sent my head spinning).
This was the icing on the cake for us, as locals. We are officially done with Montage. There are way too many pleasant alternatives around to put up with this kind of service. From now on we will head to town, or to Stein's or the St. Regis - both places that have great food coupled with great service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.