We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“No room service or restaurant” 1 of 5 stars
Review of Hyatt Escala Lodge at Park City

Save Saved
You added Hyatt Escala Lodge at Park City to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hyatt Escala Lodge at Park City
4.0 of 5 Hotel   |   3551 North Escala Court, Park City, UT 84098   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Advance Purchase 15% Off
Ranked #14 of 59 hotels in Park City
GreenLeadersGold level
San Diego, California
1 review
1 helpful vote 1 helpful vote
“No room service or restaurant”
1 of 5 stars Reviewed March 9, 2011

This is not of Hyatt standard. When we arrived we were shocked to find they had no room service or restaurant. We went for a weekend of rest and relaxation not to cook! The services is very spotty. the night manager is trying his best but they don't answer the phones timely. when you call them for pick up after skiing they don't arrive so the Canyons van has to take you back. The rooms are very nicely decorated but overall we were VERY disappointed and I would NEVER go back. It is totally overpriced for what they offer (or rather what they don't) and I highly recommend booking in to the Waldrof if you want to stay in the Canyons. Same price and far superior service and a fabulous restaurant and spa.

  • Stayed February 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattEscalaLodge, General Manager at Hyatt Escala Lodge at Park City, responded to this review, March 15, 2011
Dear Valued Customer,

We are sorry to hear that your recent stay with us was less than satisfactory. Since taking over management of the Escala Lodge in December, we have continued our efforts to make improvements to the hotel and our level of service. Our hope is that every one of our guests leaves having had an exceptional experience.

We apologize if there was some misunderstanding regarding the food and beverage options available at our hotel. We are currently in the process of adding a restaurant and room service this summer, so we have this information noted on our hotel website. Since this was not clearly communicated to you, I assure you we will follow up on this issue.

Hyatt prides itself on delivering exceptional service to every one of our guests, and we appreciate your candid feedback to help us to improve this service. Thank you again for your comments and we hope you will give us another opportunity in the future to show you the true Hyatt experience.

Claudia Wattenberg
General Manager
Hyatt Escala Lodge at Park City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

313 people have reviewed this hotel

Traveler rating
    196
    70
    27
    14
    6
See reviews for
112
89
8
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Denver, CO
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 8, 2011

The Hyatt Escala is a place I would recommend to a couple or family wanting all the comforts of home and more. Our experience was positive from our checkin to our deprature. The hotel staff was accomodating and friendly, the rooms were clean and they spared no expensive on furnishings including high end kitchen appliances in our one bedroom suite, and it was quiet. Boardering the chari lift made it a convenient place to ski in the Canyons. The only poetential drawback is no real food service, but the suites are equipped with great kitchens and you are only a few minutes from Park City where the food is decadent. The hotel also has a shuttle that will take you into town. Consider this property when you make plans to stay in the area.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston, ma
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 28, 2011

The hotel was very nice. The Canyons is nice because it small and compact. There is a lift right outside the hotel in which guests can ski for free. It's only 1 little green run but it saves 89 on a lift ticket. My children 4 and 6 enjoyed it for a few hours at a time.

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
1 review
5 of 5 stars Reviewed February 27, 2011

I took a chance when I booked this hotel because I usually stay at Deer Valley. This was the best ski in ski out property I have ever stayed in. It will only get better once the restaurant is built this summer. We stayed in a 2400 sqf 3 bedroom unit that had sub zero appliances and well appointed bedrooms. You walk out your front door and you are at the ski lift. The pool and hot tubs are some of the best I have ever seen. One of the hot tubs has a water fall with a fire behind it. The only issue I have is that next year the word will be out about this property and the prices will go up.

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City
Top Contributor
59 reviews 59 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 22, 2011

My wife and/or family and I stay in Park City 4-7 times and this was our first time staying here. I chose this property because we were looking for something nice and I did not want to pay the $1000 plus per night for one of our favorites. For PC at this time of year, this resort was priced reasonably for being on the MTN on a ski in/out situation. The resort is gorgeous and the rooms (we saw 2), were big, clean, beautiful and amazing to stay in. I give the rooms an easy 5 stars. The service I would give 1 star and say it needs some serious work. The resort seemed was poorly managed and employees were lost, confused and/or disinterested. Here are some examples:
1. When I check in they gave us a room without a bed... yes very weird. When I called the front desk on this, they did come through with great customer service on this issue and got us moved promptly and upgraded us.
2. The kids running the valet were disinterested and unwelcoming (even though I was a very good tipper).
3. The ski valet was busy and we watched them tell people to carry their own skis up to the second floor and drop them off.
4. We signed up for a spa package on the Hyatt web site. When I called to find out where on the resort it was located and found that they did not have a spa on-site. I asked where I was going and they did not know. This was frustrating and the web site said nothing of this when signing up. We did find it at another hotel, but we were late because of the situation.
5. The fitness center was located in another building adjacent to the one that we were staying in. I got up early and went to work out and there were no hooks to hang your jacket. So I took mine and folded it up on a table that had nothing on it. One of the employees came in to get something and saw my jacket and placed it on the floor without talking to me. Very rude.
6. When it was time to go, I called the front desk to check out and the guy said that I have ti come to the front desk to check out. I had paid for my room in full and charged nothing to my room, so I asked why. He placed me on hold for over 5 minutes, and never came back. I finally hung up. I stay in hotels every month of the year and this is the first place that has ever told me I can not check out by phone. Pretty pathetic.

Even with all of that, the room was so nice I plan to try the place again. I am just hoping for an improved service experience.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 22, 2011

We stayed in one of the 3BR, 3.5 bath suites, which was very nice and roomy. The kitchen/living area was open concept and very inviting, and there were 2 separate decks off of the unit. The fitness center was decent, as was the hot tub/pool area. The only downside is the fact that the staff is very young, and at times, not as attentive to the minor details that separate the good from the best. Service was prompt when requested, but when you stay at a place like this, and pay the price you're paying, you expect some of these things to be proactive vs. reactive. Had a minor glitch with some ski equipment at the Ski Valet that cost us a few hours of skiing one day, but overall a decent place to stay. It could be so much better if/when they tighten up some of their processes/procedures. "Provisions" store was nice to have for some essentials, but a full restaurant/bar will be welcome once it's completed later this year.

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman, Oklahoma
1 review
5 of 5 stars Reviewed February 21, 2011

This resort was amazing. We stayed in the 3 bedroom suite on the 6th floor. The rooms were great; however, I certainly agree with everyone elses reviews. The lighting in the bedrooms is TERRIBLE. During the day, it's not an issue at all because there are tons of windows with great light. At night, it is so dark in the rooms that you can't distinguish the different items of clothing in your suitcase. That is absolutely the ONLY thing I have negative to say about Escala. Every afternoon when you come in off the lifts you are greeted with warm cookies. We never waited more than 2-3 minutes for the shuttle. The staff was extremely helpful with whatever we needed. There is a front loading washer and dryer in the 3 bedroom suite (don't remember seeing that online) and enough detergent and softner to do a ton of laundry. I found this EXTREMELY helpful. Really lessened the laundry burden when we got home. Overall the experience was amazing. We didn't want to leave. We will definitely go back next year!

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hyatt Escala Lodge at Park City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Escala Lodge at Park City

Address: 3551 North Escala Court, Park City, UT 84098
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Ski-In / Ski-Out Hotel in Park City
#8 Luxury Hotel in Park City
#11 Business Hotel in Park City
#15 Family Hotel in Park City
#18 Romantic Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Escala Lodge at Park City 4*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity, Tingo, Priceline, Hotels.com, BookingOdigeoWL and Venere so you can book your Hyatt Escala Lodge at Park City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Escala Lodge At Park City Hotel Park City
Hyatt Escala Lodge At Park City Utah

Owners: What's your side of the story?

If you own or manage Hyatt Escala Lodge at Park City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.