My wife & I just returned from Hyatt Escala Lodge. We loved the place. We are Hyatt Platinum members in their Gold Passport program, and it helped us to get an upgrade to a gorgeous suite - even though were did not pay to stay there, we used out Hyatt points. So, that was a great bonus!!
The room/suite was great. Location is awesome - right there next to the lift to the Canyons resort. Literally ski out about 50ft to the lift. They also provided car service to the very nearby Sundial lodge where you can get dropped off & picked up to go skiing. About a 20 second drive away, but necessary when you are full of ski gear.
I would say everyone was super nice to deal with. But there were some niggling things about the service which made me give 4 stars instead of 5 stars - such as, there was only one robe in the room, we called & asked for a second robe. It was delivered promptly. But the next day when I tried to use it, I realized it was missing the belt to close it. I called down & asked for it - it never came. Next day I asked the housekeeper for a new robe, she said "Right Away" - but it never came. Third day I made it clear to the front desk that I was irritated that I never got one - and it arrived in 5 minutes. It was not really a big deal, but it was just not what I hoped for.
Also, the ski valets seemed overwhelmed. On our last day there, when we tried to hand him our ski/snowboard - he asked if we can take it up to the 2nd floor ski shop/storage facility ourselves since he is swamped. Huh?? Not what you expect to hear.
i know this place only recently opened up as a Hyatt - and I believe that perhaps they are not as fully trained & experienced as they could be, so we were pretty easy going since we had so much fun skiing/snowboarding there.
They do not have a restaurant on site, just a "pantry" store of sorts. We never used it. We had an SUV rented and went into town for dinners. El Chubasco was a great authentic Mexican restaurant hat we really enjoyed. Also, be aware that my GPS that I brought with me is less than a year old, but could not seem to find the Hyatt's address. So, bring their phone number with you to be sure you can contact them in case your GPS does the same. I think it is a very newly developed area. The front desk was able to help me. Also, we had a very good experience at the Canyons Resort spa.
I doubt you would be disappointed if you stayed here!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.