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“Hyatt Escala Jan 2010” 4 of 5 stars
Review of Hyatt Escala Lodge at Park City

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Hyatt Escala Lodge at Park City
4.0 of 5 Hotel   |   3551 North Escala Court, Park City, UT 84098   |  
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Ranked #13 of 58 Hotels in Park City
GreenLeadersGold level
Phoenix, AZ
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
44 helpful votes 44 helpful votes
“Hyatt Escala Jan 2010”
4 of 5 stars Reviewed February 8, 2011

Used Hyatt points, stayed 2 nights in a King room. Interesting that there is no information about the rooms about the hotel or the area. Must be because Hyatt just took over? Not sure how long it will take to get this up and running like a hotel. Ski Valet on sight very nice; outdoor pool area nice; locker rooms nice. Room had poor lighting for reading, as previously noted, hard to control temp with thermostat. Comfy bed and bath. Very close to "Newpark" area just down the road, had nice meals at "Good Thymes". Mountain was nice, not too crowded, a bit too many narrow runs for snowboarders. Posting pics of fitness area; room, since there were not many posted. Enjoy

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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333 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Morristown, New Jersey
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 5, 2011

We were fortunate to get an upgraded room from the front desk and stayed in a 1 bedroom, 2 bath suite with a gorgeous kitchen. The ski in/ ski out location is super! You can rent skis onsite with the ski valet, the gym was very clean and the jacuzzi super after a day of skiing. We loved skiing the Canyons - it's very big with some good terrain. The service was really good at this hotel.

  • Stayed January 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hoboken, NJ
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 20, 2011

My wife & I just returned from Hyatt Escala Lodge. We loved the place. We are Hyatt Platinum members in their Gold Passport program, and it helped us to get an upgrade to a gorgeous suite - even though were did not pay to stay there, we used out Hyatt points. So, that was a great bonus!!

The room/suite was great. Location is awesome - right there next to the lift to the Canyons resort. Literally ski out about 50ft to the lift. They also provided car service to the very nearby Sundial lodge where you can get dropped off & picked up to go skiing. About a 20 second drive away, but necessary when you are full of ski gear.

I would say everyone was super nice to deal with. But there were some niggling things about the service which made me give 4 stars instead of 5 stars - such as, there was only one robe in the room, we called & asked for a second robe. It was delivered promptly. But the next day when I tried to use it, I realized it was missing the belt to close it. I called down & asked for it - it never came. Next day I asked the housekeeper for a new robe, she said "Right Away" - but it never came. Third day I made it clear to the front desk that I was irritated that I never got one - and it arrived in 5 minutes. It was not really a big deal, but it was just not what I hoped for.

Also, the ski valets seemed overwhelmed. On our last day there, when we tried to hand him our ski/snowboard - he asked if we can take it up to the 2nd floor ski shop/storage facility ourselves since he is swamped. Huh?? Not what you expect to hear.

i know this place only recently opened up as a Hyatt - and I believe that perhaps they are not as fully trained & experienced as they could be, so we were pretty easy going since we had so much fun skiing/snowboarding there.

They do not have a restaurant on site, just a "pantry" store of sorts. We never used it. We had an SUV rented and went into town for dinners. El Chubasco was a great authentic Mexican restaurant hat we really enjoyed. Also, be aware that my GPS that I brought with me is less than a year old, but could not seem to find the Hyatt's address. So, bring their phone number with you to be sure you can contact them in case your GPS does the same. I think it is a very newly developed area. The front desk was able to help me. Also, we had a very good experience at the Canyons Resort spa.

I doubt you would be disappointed if you stayed here!

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Prairieville, Louisiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 8, 2011

This lodge is absolutely gorgeous! It looks exactly like the pictures posted on the website. We stayed in a 3bedroom suite that was very spacious. It had a gourmet kitchen with top of the line appliances, wine cooler, master bath had an oversized jetted tub and separate shower; fireplace in living room and every bedroom, and much more. Only a 35 minute drive from Salt Lake City makes it very convenient. All employees of The Canyons were very friendly. Ski school was great, and highly recommended unless you are beyond beginner stage because these slopes are tough! Now, recommended improvements: The property was just taken over by Hyatt (as opposed to being a property owned by The Canyons) and their employees are still trying to figure out what they are doing, but I must say, when a complaint was brought to management's attention, they were quick to respond. Also, others commented on the lack of lights in the bedrooms which I thought was really picky until I experienced it. It really does need to be improved.

  • Stayed January 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Clarksville, Tennessee
1 review
5 of 5 stars Reviewed January 8, 2011

We went skiing with our teenagers for 6 days over the new year. What a great place. Had a few Amex points, so I sprung for the Escala. Can't say enough about how much fun we had. Ski valet a big plus, true ski in/ ski out. Book your skis and lift tickets in advance and you'll save a little money. Short ride from Salt Lake City was great. Had breakfast and lunch in the room, and went out for dinner every night. Free wifi. Free undergound parking. Room service every day. You won't regret this place, but it is pricey. For us, it was probably the time of the year- I am sure it goes down in price after the holidays. Suck it up and go, I'll be back, too.

  • Stayed January 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 27, 2010

I am torn about this property. Let me start with the positive......It is a beautiful property perfectly located on the slopes at the base of the Canyons Resort in Park City Utah. The staff is friendly and tries to accomodate your requests. The finish outs are excellent and the furnishings are acceptable.

That having been said there are some serious staff training issues at the property. I will point out that Hyatt took over the management of this property about a month ago so you have to give them some slack BUT....when we checked in our room reservation was not correct and we were not able to get the type of unit we had reserved 5 months before. Upon inspecting the unit we discovered a toilet full of soiled toilet paper. The kitchen was missing necessities such as bottle openers, can openers, wine bottle opener, etc, etc. We finally gave up on getting dish towels from them and used the bath towels in the kitchen. Each time we would have to call to request the most recent item we discovered was missing. The toilet seat in one of the bedrooms was so loose you could fall off the toilet. We spoke with the staff several times about the fact that the temperature one of the bedrooms would not get above 62 degrees regardless of how hot the rest of the unit was. After several days the solution they came up with was to shut the vents on all the other rooms. I could go on but you get the idea. I believe that a year from now this will be a phenomenal place to stay but, for the time being, they have work to do.

I WOULD RECOMMEND BASED ON THE QUALITY OF THE UNITS AND THE LOCATION BUT DO IT WITH RESERVATION BASED ON THE SERVICE LEVEL.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
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American Fork, Utah
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 12, 2010

From the booking all the way through the check out process, everything seemed to run smoothly. We booked this room sight unseen and were very pleased with our choice. Our son had a Mountain Bike Race and needed to store his bike, they took care of that. We were always greeted with a smile-whether at the check-in desk or just walking around the hotel. Our housekeeping staff kept our room very clean. We only wished the pool was not cleaned so much, so we could have enjoyed it more. This hotel is ideal for both summer and winter activites, located at The Canyons Ski Resort.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Additional Information about Hyatt Escala Lodge at Park City

Address: 3551 North Escala Court, Park City, UT 84098
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Ski-In / Ski-Out Hotel in Park City
#8 Luxury Hotel in Park City
#9 Business Hotel in Park City
#9 Romantic Hotel in Park City
#16 Family Hotel in Park City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Escala Lodge at Park City 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
Hyatt Escala Lodge At Park City Hotel Park City
Hyatt Escala Lodge At Park City Utah

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