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“We're definitely coming back!” 4 of 5 stars
Review of Hyatt Escala Lodge at Park City

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Hyatt Escala Lodge at Park City
4.0 of 5 Hotel   |   3551 North Escala Court, Park City, UT 84098   |  
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Ranked #13 of 58 Hotels in Park City
GreenLeadersGold level
Nashville, TN
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
“We're definitely coming back!”
4 of 5 stars Reviewed March 2, 2010

Service
Service was great, housekeeping was good. The front desk was nice enough to let us check in early on the first day since we arrived at 9:30am, so we even got an extra half day of skiing in! We tried to ask for late check out, but they said it was not possible because they had so many people checking in. That being said, the entire time we were there it felt like the hotel was not even close to full - we hardly saw anyone in the halls, not even at the ski valet in the morning (we left first thing every morning, the ski lift opens at 8:45 am). We used the hot tub every single day and we only had to share it once with other people.

Room
The room was great - VERY nice, very new and spacious. The bedroom is a little tight but that was no trouble for us. The bathroom is the star, with 2 sinks, a big tub and big shower with excellent shower head and water pressure. But BEWARE of the toiletries (shampoo and conditioner) - they suck! They look really nice in the packaging but work really badly. I used everything I brought and was forced to use the hotel's on the last day. Definitely will bring big bottles of my own stuff next time. Otherwise, the room was excellent, the bed was comfortable although I wish ours had come with a king size instead of a queen. The TV is decent, but the speakers seemed to be blown out or something because it started doing the buzzing thing when it got too loud.

One bad thing that also happened to us - we were in a room on the lift side of the lodge, and we were also kept up late at night with the sound of snow cats outside our window (beeping and engines running). If you stay here, see if you can request the other side of the hotel). Otherwise, it was completely quiet the whole time and we never heard a peep out of our neighboring rooms.

Location and amenities
Escala is ski in/ski out, which is really great. However, like someone before said, it would be nice if the Sunrise lift opened earlier, considering the main lift from the hotel opens at the same time. The shuttle will take you anywhere you need to go, so there's really no need to rent a car. Grocery and liquor store are about 5 min away, and Main Street in Park City is only a 20 min ride (the shuttle makes stops at other lodges along the way so it takes a bit longer than a cab). It never took us long to call the shuttle, we never had to wait longer than 5-10 min. The shuttle to Main Street was very convenient, although it was tight at time with too many people (just on Fri and Sat nights tho).

Best & Least
Best - Ski in/ski out access
Least - noise from the snow groomers at 5 am

  • Stayed February 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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318 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
boston
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 19, 2010

just leaving today, having stayed at escala for 5 days with wife and 3 children between 11-14. we are frequent travelers, but this is our first vacation to a ski resort. we rented a 2 bdrm unit. below are our pros and cons of the resort-
pros-
-new property, large living room, high end kitchen appliances.
-ski school was great and well staffed. the kids and adults were equally pleased. the staff at the school is well organized and very nice.
-lots of trails, no lift lines even at feb vacation week but be aware there are very few green trails.
-quick ride to the main drop off for the gondola, rentals etc
-very close to supermarkets and shopping, just 2 or so miles down the road. park city is also very close. terrific location.
cons-
our location faced the sunrise ski lift. this is very noisy at night because it is a staging area for the snow cats and ski mobiles which causes frequent beeping from midnite to 4-5 AM. we would strongly recommend giving up views and face the inside towards the pool.ear plugs are necessary because...
...we had to leave the windows open in the units because the room was so hot. we had the heat off the entire vacation and even with the windows open the 2 thermostats currently read 73 degrees and go as high as 75. i can't explain the heat source, the fireplaces when off are warm but i don't think it's just that.
-the sunrise lift does not open until 9 am which is too late to take if you want to ski out and make it to the ski school. it doesn't make sense why they don't start it at 830 which would be a true ski out experience. if you aren't going to the school this should not be a problem.
-bring a book light if you want to read in the bdrms, as they are very dark and poorly lit.
-the master bdrm is tiny, just enough room for the bed and bureau
-the pool is small, but you can ride down to the grand summit which has a large pool. there are two hot tuns though which are very nice.
-the shuttle service is very hard to predict. half the time we had a ride in less than 5 minutes, the other times it was 20-25 minutes. it was not consistent even at certain times of the day. it made it hard to know how far in advance to get ready.
-check in time is 5 pm, based upon our experience wouldn't expect anything earlier during the busy season. i think the problem is they have far too little staff cleaning the rooms, which are large and take quite a bit of time to clean.

we would give this resort a slightly positive recommendation. on the one hand feel very privileged to have an opportunity to stay somewhere this nice. the overall space is good and a good value compared to equal space at the grand summit. the noise and heat in the rooms made it uncomfortable.
i think the biggest issue for the canyons to resolve is staffing levels and professional supervision. there are so many instructors on the mountain. at times it seems like their yellow jackets were more prevalent than visitors. but staffing at the resorts was too light. the other issue was the staff is so young. they are very nice and willling to please, but are not capable of handling problems or following through on what they promise.

all of this said, the skiing was great and that is what probably counts the most. i hope this helps.

  • Stayed February 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 14, 2010 via mobile

Great place. Had a 3 bedroom unit with friends. Heaps of room. Beautiful furnishings, great position w ski in/ out

  • Stayed February 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidson NC
1 review
4 of 5 stars Reviewed February 14, 2010

We enjoyed our stay at the Escala. The rooms where unbelievable. First Class. We stayed on the top floor and the rooms had vaulted ceilings with great views. The kitchen was very well done. My only complaint was it the choices of village dinning. I have not been impressed with the food selections and the quality. However the lodge has exceeded my expectations. The service is great. I am hoping they put in a bar or place to hang out at the Escala. If they do this would be a 5 star location.

  • Stayed February 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
1 review
5 of 5 stars Reviewed November 24, 2009

Absolutely beautiful ski in/ski out condo at the Canyons. Beautiful furnishings, top of the line appliances, 3 flat screen tvs over 3 fireplaces ( 1 in living room, 1 in each bedroom). Ski valet right at lift. Beautiful, uncrowded pools and hot tubs. Only complaint is limited running of lift...only 9-11 am; can't ski in for lunch, but it is right outside the ski valet area.. Rumor has it a restaurant is in the works.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Escala Lodge at Park City

Address: 3551 North Escala Court, Park City, UT 84098
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Ski-In / Ski-Out Hotel in Park City
#8 Luxury Hotel in Park City
#9 Business Hotel in Park City
#10 Romantic Hotel in Park City
#17 Family Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Escala Lodge at Park City 4*
Number of rooms: 178
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Also Known As:
Hyatt Escala Lodge At Park City Hotel Park City
Hyatt Escala Lodge At Park City Utah

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