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“Not ski in ski out for beginners” 4 of 5 stars
Review of Hyatt Escala Lodge at Park City

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Hyatt Escala Lodge at Park City
4.0 of 5 Hotel   |   3551 North Escala Court, Park City, UT 84098   |  
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Ranked #13 of 59 hotels in Park City
GreenLeadersGold level
Top Contributor
142 reviews 142 reviews
27 hotel reviews
Reviews in 62 cities Reviews in 62 cities
51 helpful votes 51 helpful votes
“Not ski in ski out for beginners”
4 of 5 stars Reviewed March 28, 2014 via mobile

We booked the Hyatt in part because it was ski in ski out. When we got ready to ski out the hill was very steep so we lugged our stuff through the lobby and carried it to the first lift. We took the lift to the run that would take us to the main ski area. We were unable to make it down that run and had to walk down the hill. If you can ski blues you can ski in ski out. Otherwise don't stay here on that account? Everything else at the hotel was fine. the staff was very accommodating and the two bedroom condo we had was very nice. The restaurant in the hotel is good . Only other issues were lack of towels and pillows.

Stayed March 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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312 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
South Florida, Florida
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 26, 2014

This was my first visit to ski Utah, after having ski'd every resort in Colorado, Big Sky in Montana, and Whistler/Blackcomb in Vancouver. The location of this property alone was invaluable to me. I was able to ski out directly from the in house rental shop and be on the lift within 5 minutes of leaving my room!

Not only was the location perfect, but the condo type hotel room suite was absolutely stunning! Modern fixtures, lodge style decorating, full kitchen with cooking utensils included, modern washer/dryer and very comfy living room and large bedroom--light switch fireplace in both areas!

The steam room located within the women's locker room near the pool helped me wind down each day and feel refreshed before each evening's activities. It is high-end and very clean/quiet.

I also thoroughly enjoyed the Marketplace quick food as well as the tasty in-room dining that I utilized one night for dinner after an exhausting ski day.

The staff throughout the hotel provided above expected service. Everyone accommodated my needs, and went above and beyond expectations while doing so.

I can't wait to be back, and tell others about this great hotel!

Room Tip: The pool/hot tub does have a large handful of children swimming until about 9pm. It didn't bothe...
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  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2014

So let me start by telling you that I messed up my reservations. I booked six nights starting February 8 instead of March 8. I booked it on Priceline.com and it was a pay up front for the entire hotel stay with no cancellations since it was high season. This was the first trip skiing for my 13 year old son and his friend. As you can imagine we were excited to get the 1st ski trip started. The mistake was all mine but I didn't realize it until we showed up on March 8 ready to check in at the front desk. Neil at the front desk calmly got to work to find a solution for us. Within 15 minutes, he and the Rooms Manager, Scott McGowan, had made a reservation for us across the street at the Hilton Garden Vacation Club (the last room available by the way) for that night and had set us up back at Hyatt Escala for the remaining 5 nights. They didn't have to honor the booking since I made the mistake and the terms of the Priceline deal were in BOLD, NO CANCELLATIONS since we were technically a "no-show" back in February. They really came through for us! We couldn't have been happier with the accommodations, the always smiling and friendly staff, the food (boys loved the milkshakes and cookies), and the TRUE ski-in/ski-out from the on premise Aloha ski rentals. Thank you to everyone there for going over and above the call of duty to not only prevent our vacation from becoming a disaster but making it truly memorable!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
3 of 5 stars Reviewed March 19, 2014

The Escala Lodge is a condo hotel, so there are typically three types of guests: owners, those that rent directly from the owners, and Hyatt customers. We were Hyatt customers.

The lodge is made up of three buildings around a rotunda and is situated off the main base of the Canyons, far enough away to be somewhat private but close enough to walk. It's a fairly new property with some amenities, but it lacks a spa and multiple restaurant options.

The service, though, is what drove me crazy about the property. We arrived at the bell desk at the main building with large bags (ski season...) and got no assistance from bell staff, who were preoccupied with something. So, we drag our own bags into the lobby and check in. I wasn't offered any of the things that come with my Hyatt elite membership.

Our room was in another building, and again, no bell staff so much as looked in our direction, so we dragged our bags across the rotunda to our third floor room.

Our room was part of a larger suite, but sold as a single room (and it did have all the trappings of a single room). For the price, it was very small (~300sqft). Housekeeping was inconsistent, taking used robes and not replacing them.

The on site restaurant (EPC) also provides room service, which for us meant that meals arrived without things that were typically on the table in the restaurant (salt, pepper, butter, etc).

The entire stay was one near miss after another. It wasn't completely terrible, but nothing worked like it should for a property aiming at this category. If you're planning on visiting the Canyons, try the Waldorf or stick to Park City/Deer Valley.

Room Tip: Main building rooms will save you trouble.
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  • Stayed March 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Hong Kong, China
Top Contributor
64 reviews 64 reviews
45 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 17, 2014

This hotel is a condo hotel, so you end up with big nice suites with a nice kitchen, of course if you take a 2-3 bedroom unit. Great friendly staff and great location, right at the chairlift. Nice restaurant and small marketplace shop and cafe for takeaway. Also has ski rental and a nice place to put your ski boots on and chill out, and to top that off, hot chocolate and chocolate chip cookies free after skiing, and yes hot and freshly baked.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port of Spain, Trinidad
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2014

Our family of four just spent one week here. We stayed in a standard room with two Queen beds on the fifth floor in the main building with a view of the slopes. It is very noisy at night with the snow cat grooming the trail and the constant beeping but we were so happy to see snow for the first time in our lives we didn't even care about the noise. The rooms are clean and neat. We had to constantly ask for an extra towel. They always gave us three instead of four. It was a convenience to find that we had a small fridge and microwave in the room with eating and drinking utensils. There were three hooks on the wall which was not enough to hang all of our coats, ski pants and all of our wet, damp clothes and shoes every day. So we tried using the hotels laundry but they use a third party off the property and we were left waiting for it for 2 days. (We heard some of the other hotels take your clothes to dry for you when you walk in the door). There is a complimentary shuttle around the Canyons resort to all the hotels and the 7-11 at the bottom of the hill. There is also a complimentary shuttle to Main Street every hour on the hour but you must remember to make a reservation if you plan to use it on a Friday or a Saturday night. The staff in the hotel are all friendly and we got the best advice from the concierge/valet boys out front, especially Jesse. (And also send a special thanks to Laura who works the breakfast shift in the dining room). The staff at the Aloha ski rentals were not at all interested in helping us every time we went there. They seem to be too young for this kind of work. Although we did not need to rent a car during our stay we did need a taxi from time to time. Definitely make sure to only use the hotel's recommended transport service Silver Mountain Transportation. We would definitely return to Hyatt Escala Lodge and would probably book a suite instead.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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westport
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 9, 2014

They say they have "Ski in/ski out access via Sunrise chairlift (weather permitting) to 4,000 acres of diverse ski terrain within the Canyons Resort" but what they don't say is that the ski valet ski out location starts on a steep hill that requires all skiers to ski down a steep enough and icy hill (think morning conditions) and then take a none too easy bumoy path from the chair to the blue-ish hill that takes you to the gondola.
I am quite surprised the hotel does not mention this detail. There is a shuttle that will take you to the base of the mountain (where you then walk a small distance to the gondola) but that negates the convenience of the ski out feature.

Additionally: The people here are very nice but the hotel is weird. The furnishings remind me of a higher end old age home, the bedding is kind of gross (very decorative and slippery) and the maid service came at 4:30pm right as we came off the mountain. This for the price of a three bedroom suite.

Stayed March 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Escala Lodge at Park City

Address: 3551 North Escala Court, Park City, UT 84098
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Ski-In / Ski-Out Hotel in Park City
#8 Luxury Hotel in Park City
#11 Business Hotel in Park City
#14 Romantic Hotel in Park City
#16 Family Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Escala Lodge at Park City 4*
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Also Known As:
Hyatt Escala Lodge At Park City Hotel Park City
Hyatt Escala Lodge At Park City Utah

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