So let me start by telling you that I messed up my reservations. I booked six nights starting February 8 instead of March 8. I booked it on Priceline.com and it was a pay up front for the entire hotel stay with no cancellations since it was high season. This was the first trip skiing for my 13 year old son and his friend. As you can imagine we were excited to get the 1st ski trip started. The mistake was all mine but I didn't realize it until we showed up on March 8 ready to check in at the front desk. Neil at the front desk calmly got to work to find a solution for us. Within 15 minutes, he and the Rooms Manager, Scott McGowan, had made a reservation for us across the street at the Hilton Garden Vacation Club (the last room available by the way) for that night and had set us up back at Hyatt Escala for the remaining 5 nights. They didn't have to honor the booking since I made the mistake and the terms of the Priceline deal were in BOLD, NO CANCELLATIONS since we were technically a "no-show" back in February. They really came through for us! We couldn't have been happier with the accommodations, the always smiling and friendly staff, the food (boys loved the milkshakes and cookies), and the TRUE ski-in/ski-out from the on premise Aloha ski rentals. Thank you to everyone there for going over and above the call of duty to not only prevent our vacation from becoming a disaster but making it truly memorable!
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- Also Known As:
- Hyatt Escala Lodge At Park City Hotel Park City
- Hyatt Escala Lodge At Park City Utah