Booked a ski trip from Feb 17-25 with my two sons. The property was on the slope and new. On our second night we requested towel robes which according to the hotel literature is available by request for the use of the spa facilities which is located across the courtyard. We were told none are available since the laundry is out of service. The same night we requested a roll away bed which they claimed they don't have, but they offered to set up an inflatable mattress for us. The mattress was never delivered, it was only after a call to the night manager whom by the way had no knowledge of the laundry being out if service, both the bath robes and the inflatable mattress was delivered by 11 PM. The next day room service left no soap, shampoo or towels, which prompted another call to the front desk. During our stay the steam bath in the SPA was broken and despite our repeated requests became operational only on our last night's stay. If you charge $20.00 a day resort fee, shouldn't the resort facilities be functioning properly? On our forth night no towels again, and we were told the same thing, about the laundry being out of service. At checkout when asked about my stay, I relayed my experience, all I was offered was a goat like expression. Nice building, incompetent management.
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- Also Known As:
- Hyatt Escala Lodge At Park City Hotel Park City
- Hyatt Escala Lodge At Park City Utah