We stayed at the Hyatt Escala during the second week in August and loved it! We often book our hotels through Priceline and have had issues at other hotels treating us like second class citizens. The Hyatt's staff were very friendly and respected us like any other customer. I asked if I could have two beds in our room and if I could pay for an upgrade, and they offered me a one bedroom suite for a VERY reasonable upgrade fee. When we went in our suite and found only one bed the front desk upgraded us again for free into a 2 bedroom suite as an apology for the confusion. (this was not something we asked for) We were absolutely blown away at how much space we had in the 2 bedroom suite. My kids loved the room and didn't want to leave! Thank you Hyatt staff (and Scott at the front desk) for making our stay wonderful and something we'll remember.
One more note, your beds are EXTREMELY comfortable. One of the best nights I've had in a hotel.