Our family stayed a week at Escala for mid winter break. There didn't seem to be enough staff (valet, housekeeping, dining room). Room was not ready on arrival. Also had to ask for room to be cleaned each day. No towels at pool, ran out of robes, very few items in the "convenience store". Front desk staff was indifferent. Be prepared to pay Taxi $20 for one way to town (Park City). Shuttle service was not reliable - even with reservations. Accomodations are lovely, ski in/out from hotel is great, food in restaurant good, but overpriced for the lack of service. Canyons is a nice ski resort - but doesn't have much of a "vibe" - overall we were disappointed for how much money we spent.