First I want to say that this hotel is beautiful, in a great location, and convenient for skiing. A true luxury experience. The Hot tub and pool are great for the post mountain relaxation. The staff in the restaurant and front desk are nice and helpful. The food for meetings was delicious (try the homemade hot chocolate!). The guys in the ski valet are first rate and know what they are doing. The mountain is fantastic and the slopes are some of the best in country.
So why did I give this hotel a 3? Well if you are driving to this resort, pay close attention.
This hotel needs to reexamine their standard operating procedures for valeting cars. I was with a group who came in different vehicles. Over the course of our 3 day visit there were 2 occasions where the hotel could not find the keys and one occasion where they couldn't even find the car (a member of my group had to go down into the garage to find the car with the valet). The absolute icing on the cake took place at 3:30am on the last day. As I had an early morning flight out of SLC I called for my car. When I arrived at the valet stand I was told that my keys were missing. I went with the valet to the garage and found my car, but no keys. To make a long story short, after 45 mins of calling my rental car company who were in the process of sending over a tow truck, the valet finally emerged with the keys. It turns out they were left in the jacket pocket of the valet who took the keys several days before and I assume the jacket was hanging up in some locker.
After this experience, all I wanted to do was discuss the incident with the manager. Since it was 3:30am, there was no manager on duty. After leaving my business card, the front desk staff assured me that they would let the manager know and he would call me. That call never came. I think after the experience I had that last day at this hotel ... at least have the respect and decency to call me back.
All in all .. I would recommend the hotel. It is a very nice property. However, consider yourself warned about the valet...
Ask for a room not facing the hot tub.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.