First off, I want to welcome Mrs. Gardiner, who has contributed to this review. She reads too many of these when she’s not there. This time she and Kiddo were with me for a full week, so her notes/issues are included.
First things first: great hotel, just a wonderful vacation… only very minor issues. So, let’s get started.
I booked this vacation for the first week of April to get in some end-of-season Spring skiing. I used points to get a free room, then paid an upgrade fee to get one of their superduper luxury suites. I did not get one of the loft units; this was spread across one floor, and was probably bigger than our first apartment 20 years ago!
We walked in and were faced with a two story great room, with granite faced fireplace. To the right was a simply terrific kitchen… the hardware looked like a Home Depot Expo showroom: a built-in Subzero monster fridge and freezer, a Wolf gas stove, a Broan range hood, a Maytag microwave, a Cusinart Coffeepot and Cuisinart stainless pots/pans. Throughout the suite, we had Kohler sink, faucets and whites throughout. The kitchen had granite counters, tiled backsplash with iron accents.
Everything was furnished… plates, utensils, Torrefazione Italia coffee (both regular and decaf), every day… good for a full pot each morning!
There was seating at the kitchen island which was comfortable for four, table can seat eight. There was a balcony off the dining area, which had another table that could seat four.
In the great room there was an 80+ bottle wine cooler by Marvel (darn, forgot to bring my Krug!). Adjacent to the half bath was a full size, stacked Whirlpool Duet washer/dryer. The fireplace was automatic, with a switch on the side.
Hardwood floors throughout, except the great room, which was appropriately carpeted. There were hardwood plantation blinds on all windows. The great room had two leather sofas, both of which could pull out. They looked good, but we found the fold out bed uncomfortable. Kiddo slept on it each night, but when I tried it out, it wasn’t so nice. Should’ve taken the mattress off one sofabed and added it to the other, probably would’ve fixed the issue.
When sitting on them, the sofas were fine initially, but they ended up being too soft.
The bedroom had a king bed which was ok. For Hyatt enthusiasts, note that this is NOT a Hyatt Grand Bed… nor do they claim it to be. (I suspect that when the owner brought Hyatt in to manage this property, they opted not to do an immediate upgrade to the beds. I’d be surprised if Hyatt didn’t make that a requirement for future reno/capex.) The bedroom had a private patio, and another automatic fireplace.
In the spacious closet, we had 24 real wood, real hangers in the closet… not the stupid we-think-you’re-gonna-steal-our-hangers hangers, real wood! WOW…
The main bath had an enormous soaking tub, and an equally enormous glassed in shower. Portico toiletries in both full bath and half bath. Two sinks were nice to have.
The hotel itself was more limited service than your typical Hyatt, I suppose thus explaining why it didn’t get a “Regency” branding. There is one restaurant/bar combo, which is quite nice. We ate there one evening, and found the food fine, just a bit expensive. We ate most of our meals in our suite, or out in Park City. Had drinks at their bar once or twice. There are restaurants and bars at The Canyons that are walking distance, or the hotel valet will run you down there in the Hyatt’s SUV.
They have a small alcove behind the front desk that has a variety of chilled soft drinks, munchies, etc., but you’re better off with the Walmart just off the interstate in terms of selection.
We did rent our skis from the guys at Aloha Rentals, who run the Hyatt’s ski valet service. Excellent service, very helpful and the guys really hustled in the mornings.
Huge Bright Spots: the Front Desk and the Valet guys. The Front Desk staff (and I’ll call out Whitney in particular) were just the best. They had answers to every question… they were friendly, helpful, and genuinely wanted to help their guests. Besides our interactions, I watched them with others, and they were terrific. Learned names real fast: impressive.
Then there are the Valet guys. We had a rental Jeep for this trip… the resort charge included things like wifi, valet parking, etc. The Valet guys (Aaron in particular) just rocked… they helped us carry groceries up to the suite, they helped Kiddo with her backpack. The best part, the absolute luxury, was calling down in the morning to the Valet stand, and telling them that we’re ready to head to the slopes… When we came down 15 minutes later, our Jeep was pulled up out front, heat running, and ALL of our gear already loaded in the back! We literally climbed in and drove away. Returning in the afternoon was no different… we just pulled up, handed them the keys, and they unloaded our skis and poles without a blink. Just fricking fabulous!
Downside points? Only two:
Bedding: The bed isn’t a Hyatt Grand Bed, and we did notice that. That’s not a reason to NOT book this hotel, but a heads-up. The mattress on the pull-out sofa was just terrible. Next visit, we’ll open both sofas, and stack the mattresses on top of each other, then just leave one sofa open all week. Note though, that, in all fairness, they don’t advertise that they have the Hyatt Grand bed.
Computer Kiosk: We were using AmEx points for our lift tickets each day, so I needed to print the instant-award sheets. The Hyatt only has one computer in the lobby area, and they’ve abandoned common sense to some outsourced provider. To print out two pages each morning cost me over $8. I was probably more unhappy about this than the beds… it’s not the $8, it’s the nickel-diming, resulting from Hyatt’s abdication of responsibility to guest experience that I hate.
NET OF ALL THIS: If you are looking ahead to the upcoming ski season, this is a great place. The Gardiner family is planning ahead, and the Hyatt Escala Lodge is high on our list of places to stay. We’d be back in a second. Fully five stars… delighted with our visit.
- Also Known As:
- Hyatt Escala Lodge At Park City Hotel
- Hyatt Escala Lodge At Park City Hotel Park City
- Hyatt Escala Lodge At Park City Utah
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