My family of 4 stayed here for a week of skiing the PC area in February. We booked over 7 months in advance and were able to take advantage of a free night for every 3 nights deal on a 1 BR loft suite (think 1 BR condo with kitchen, laundry, living room/dining area, etc). The suite was amazing. My boys shared the pull-out couch and had no complaints about its comfort. Our bed was very comfy as were the down pillows. I've read some of the other reviews and it seems the suites must have better quality beds/pillows. The heavy quilt over the down comforter is completely unneeded. I agree with another reviewer, the room was very warm. We kept our thermostat off and still had to open windows at night to cool the place down, especially if we turned on the gas fireplaces. When the heat did kick on, it was extremely loud in the bedroom. The return is in the bedroom, and the air rushing through it is extremely loud. At night and early in the morning, we could hear neighbors in their rooms, alarm clocks, etc. Also, when we or a neighbor flushed a toilet, it sounded like a freight train behind the wall. That's what you get with a PVC sewage stack instead of cast iron and no sound dampening insulation around it.
I thought the blow dryers were excellent. Best mini hotel shampoo, conditioner and lotion I've ever used and we've stayed in 5 star hotels all over the US. They even give you toothpaste! Plenty of water pressure for the huge shower head. A jacuzzi tub. Robes. What more could you need in a bathroom?
The outdoor pool and hot tubs were very nice, though there was no hotel staff around to keep people from bringing wine bottles and glasses to the hot tubs. I like to enjoy a beer or glass of wine in the hot tub too, but the "glass" is a real hazard in a pool area and despite the signage, people kept bringing it to the hot tub.
The restaurant, I understand had just opened, and was pretty good, but I found it difficult to find things on the menu I wanted to eat. It was expensive. Go to Riverhorse Cafe for an excellent dinner instead!
The lack of Apres Ski (at 3:30) is a big negative. When we asked the bartender about it, he mentioned that it had more to do with the kitchen and getting it up to speed. Maybe they'll have it next year.
The ski-in/ski-out was nice, but they do need to open that lift (I suspect the Canyons controls that, not the hotel, but the hotel should try to get the lift open earlier) by 8:15/8:30, not 9:00 AM (and not a moment sooner)! By the time you get yourself to the base, the whole world is there, on line at the Orange Bubble and the Gondola. And it makes ski school drop off a little more stressful (kids need to be at ski school by 9:15 am, but groups get formed quickly and go up the mountain before 9:15 am).
Don't miss a chance to get a massage at the Golden Door Spa (at the Waldorf), amazing! And go early to enjoy all the amenities there. I can't wait to go back there one day.
Overall, we had a lovely stay. The valets are so helpful and friendly (car and ski) it's positively mind blowing. They need to do a better job training the concierge staff, but they are always willing to help and very friendly, if not always the most knowledgeable. Was it worth the hefty price tag? If we had paid 1/2 or 2/3 of our final bill I'd say yes, but at this price, I'll look elsewhere next time. We could have rented a much bigger condo for the same price, off-mountain or quite possibly at the Westgate.