The Escala Lodge at the Canyons Resort in Park City is an attractive property, that is nevertheless not quite ready to deliver what you might expect from a resort of this type. The area around Escala is still under construction, including roads and parking lots that are gravel and unfinished, so although the Escala Lodge itself is "complete" the feel is of an unfinished property.
The hotel itself has attractive spaces and lodge decor. The beds and baths are well-appointed and there are thoughtful touches such as tiled entryways to the rooms for your ski gear. We visited in the summer so were unhappy to find that the room was stuffy and the air conditioning controls were useless. A request at the desk for them to look into it yielded no fruit. Fortunately, the windows opened so that helped a bit.
Wireless and valet parking are part of the $20/night service fee.
Service is minimal. Pleasant front-desk staff and valets, but ill-informed. There is no food service at the Escala and attempts to be directed to a place for lunch within walking distance yielded two confidently delivered suggestions from two separate staff -- both were wrong (the restaurants were only open for dinner). We eventually stumbled into The Farm after a lot of searching.
I think when they complete The Canyons, it will be a nice place to stay, but right now it's too inconvenient.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 20, 2011
Dear Valued Customer,
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Thank you for taking the time to share your feedback regarding your recent visit to the hotel. It is through the comments of our guests we are able to evaluate our success as we strive to maintain Hyatt's standard for excellent service.
Currently, our hotel is undergoing some property enhancements. Our full service restaurant will be complete by end of fall this year for our guests to enjoy. Thank you for informing us about the issue with the air conditioning and restaurants. We assure you that we have taken these issues seriously. As a new property, we are always looking at ways to improve the Hotel and appreciate your concerns. We hope that you will give our property another opportunity in the future.
Hyatt Escala Lodge at Park City
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.