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“Beautiful ski resort” 5 of 5 stars
Review of Montage Deer Valley

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Montage Deer Valley
5.0 of 5 Hotel   |   9100 Marsac Avenue, Park City, UT 84060   |  
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Hotel amenities
Ranked #2 of 58 Hotels in Park City
GreenLeadersPlatinum level
Tampa, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Beautiful ski resort”
5 of 5 stars Reviewed February 3, 2014

As a wedding coordinator, I visited Montage Deer Valley to explore event opportunities for my client base... which makes me extremely picky. Below is a breakdown of each fabulous aspect...

Rooms - AMAZINGLY spacious and each room has a gas fireplace. Perfect for warming up from all the fun in the snow.

Transportation - The resort has a couple of options. The resort offers guest services drivers. Jordan was ours and he was extremely knowledgable when it came to the area. They also have Mercedes SUVs that you can reserve!

Dining - Apex was by far my favorite meal during my entire trip. Martin, the Apex Floor Manager, was very interested in making sure everything was perfect. Daly's Pub offers a great laid-back dining option, as well as video games and a bowling alley. The Vista Lounge features the area's best local talent and is a great place to hang out and enjoy a cocktail or two.

Spa - Ally gave us a tour, and I must admit... the amenities are gorgeous! Everything from the Ladies' Lounge to the indoor pool to the service rooms with views! I highly recommend Maryann for a deep tissue massage!

Kid-friendly amenities - What kid (ok... adult too) wouldn't love tubing in the snow, roasting marshmallows and partaking in a special daily kid program? As the mother of a 6 year old... I was sold!

Event space - the views are astounding! The numerous indoor/outdoor options definitely make this the ideal resort for any bride. Robert knows the resort inside and out. He had a ton of unique ideas for each event space.

I would hands down recommend this resort to any client. Not only is it a spectacular space, but it is also family friendly (always important for destination weddings). I can't wait to return!

Room Tip: While every room is spectacular... rooms with mountain views are unbeatable!
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontageDeerValley, Manager at Montage Deer Valley, responded to this review, February 6, 2014
Dear Jackie R:

Thank you for your wonderful review of Montage Deer Valley. It is especially gratifying to read your comments, particularly given that you are in the business of recommending hotels to clients. We appreciate your thoughtful comments about our room product, transportation, dining, spa, event space and family programming. I will be sure to share your comments with our driver Jordan, Martin in Apex and Maryann at Spa Montage. We appreciate your recommending Montage Deer Valley and look forward to welcoming you and your clients in the future!

Sincerely,

David Mars
Resort Manager
Montage Deer Valley
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461 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Minneapolis, Minnesota
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 2, 2014

Visited the Montage for dinner at Yama Sushi with friends. We were visiting Deer Valley during the second weekend of Sundance and were in the mood for sushi but didn't feel like going to town. Yama is adjacent to the main lounge area. We stopped in on a Thursday and there was a wonderful singer playing in the main lounge. We decided to ask for Omakase, which means letting the chef decide what he wants to make; we did not order off the menu. It did not disappoint! We tried a variety of dishes including sashimi, sushi, and some special dishes that don't fit within a specific category. Wonderful use of shiso and yuzu flavors. Hats off to friendly chef Yu Yamamoto! Server Connor did a great job delivering and describing each dish, ensuring that we were able to eat/try everything (no allergies or aversions) with some help from Cale who was also very friendly and attentive.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontageDeerValley, Manager at Montage Deer Valley, responded to this review, February 3, 2014
Dear Stumbalina23:

Thank you for taking the time to share your experience at Yama Sushi with Trip Advisor members. We are grateful that you chose to dine with us during Sundance and I will be sure to share your outstanding comments with Chef Yu as well as with Conner and Cale. Your words mean so much to us, as we aspire to provide a superior culinary experience for our guests and Yama Sushi is a restaurant we are proud to present to guests during the winter season. We look forward to welcoming you back to Montage Deer Valley on your next visit to Park City!

Sincerely,

David Mars
Resort Manager
Montage Deer Valley
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Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 31, 2014 via mobile

It is hard to describe what being treated like a millionaire must be like, but I'll try. First at the Porte Cochere, you never get a chance to touch your bags, they are whisked away to your room immediately. As the doorman asks your name it is privately whispered into a microphone so as you take the next ten steps into the lobby you are greeted by name and a greeter with an IPad walks you to your room. What no check in? That's right no check in desk! The greeter will walk you thru your suite, take your credit card for any charges, make any dinner reservations, spa appointments, ski rentals, whatever your heart desires. The food is incredible, the surroundings, both inside and out without comparison, and the service.... Well the service is nothing like you will ever have had in your life. The Montage makes spoiling you a science. Try it, you may never ski anywhere else again.

Stayed January 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontageDeerValley, Manager at Montage Deer Valley, responded to this review, February 3, 2014
Dear Rayh3:

We are extremely gratified to read your enthusiastic comments about your recent stay with us and appreciate your taking the time to share your observations with Trip Advisor members. Our team is dedicated to guest service and reading your comments reassures us that we are on the right track. We look forward to welcoming you back to Park City and thank you again for staying with us at Montage Deer Valley!

Sincerely,

David Mars
Resort Manager
Montage Deer Valley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2014

Top Of the line Service anywhere you turn!
The hotel itself is beautiful, warm, cozy and you certainly feel the holiday spirit.~ The doorman remembered our names, asked questions about our day and made us feel very special.

We dined in (3) of the restaurants, bourbon and burgers was great as was the more casual option downstairs. We also ate in the Japanese restaurant which was also quit good, we had one dish that was not prepared properly but the staff quickly rectified the situation.

We had 2 spa services and I must say the spa is really outstanding. We were greeted and assisted each time by a women who we discovered later was the spa director, Shana Ominsky. We were surprised that the director was so hands on and helpful.

Yes, the hotel is superb, scenery unbeatable but it was the staff like the doorman greeting us by name and the spa director personally taking care of us that makes this place so special. High end and professional service but not stuffy or pretentious.

Just perfect!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontageDeerValley, Manager at Montage Deer Valley, responded to this review, January 31, 2014
Dear JRMC40:

Thank you for taking the time to share your thoughts on Montage Deer Valley with Trip Advisor members. We are extremely gratified by your words and I will be sharing them with our team members at Burgers & Bourbon, Daly's Pub, Yama Sushi and at Spa Montage. I was also very happy to read your kind words about our terrific Guest Relations team members at the front door and I will let them know that they made a difference for you during your recent stay. We all look forward to welcoming you back to Park City!

Sincerely,

David Mars
Resort Manager
Montage Deer Valley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
los angeles
Top Contributor
186 reviews 186 reviews
61 hotel reviews
Reviews in 55 cities Reviews in 55 cities
188 helpful votes 188 helpful votes
4 of 5 stars Reviewed January 30, 2014

Montage is a beautiful newish property. The facilities are gorgeous. We had a little bit of a tough start b/c we arrived at 11 00 and our room was not ready til 5 00. That meant we had to change to ski in the restroom near the ski shop, there isn't really a locker room near the ski shop so keep that in mind when packing. We had woken up to get to the airport at 4 45am so that was difficult, particularly in light of the fact that they said it was put on " priority" with housekeeping, giving us the impression that it would be ready at least by normal check in time. Once we got it they gave us a beautiful upgrade. And they did extend our check-out time by two hours at the end. Apex breakfasts were fine, we ate in town so did not try other meals there. The lobby Vista lounge was nice, with live piano vocalists every night. Staff tried to be accommodating though there were some glitches. The spa is huge and gorgeous, but they had a front desk person when I went and I had to wait a while for an attendant to get a locker. Also, once in i had to come out to ask where dryer etc was b/c they are not out and I could not find someone. I had a massage. Passable. Therapist talked a lot and when he was told the massage actually hurt, he kept saying it was good for me. Not what I look for in a therapist. The property has a really great little boutique. Transportation services were very good though we used a rental car in the day and then their car at night for restaurants in town. Concierges were excellent, very helpful. Staff are very nice at this hotel. Rooms are beautifully appointed and the bed was definitely unusually comfortable. We had a big issue when we left. WE had given our ski bag to the shop. When they readied hte skis they brought the bag to the back of the shop. Somehow in the rush to get out, someone cut the bag straps so they were no longer functional when we were ready to leave. They kept the bag to fix and are going to Fed Ex it when it's ready. At least they took responsibility but this was a stressful last minute hassle that should not have happened. Suggestion- stay with them when they take out your stuff. All in all, while there were some issues, this is one of the more luxurious ski properties we have stayed in and we would give it another shot.

Room Tip: Use Amex Platinum to try to get an upgrade
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontageDeerValley, Manager at Montage Deer Valley, responded to this review, January 31, 2014
Dear tripindicular1:

Thank you for sharing your review with Trip Advisor members – we appreciate both your kind words and constructive feedback. We aspire to provide a superior ski holiday for our guests and frank comments give us the opportunity to address any shortcomings with our team. As you noted, we always want to take full responsibility for anything that wasn’t to a guest’s satisfaction and are extremely gratified that you would elect to stay with us again. We will be sharing your feedback with our team members at Spa Montage, Vista Lounge, Transportation, Concierge and Compass Sports. Please do not hesitate to contact me personally if I can assist you with your next visit. Thank you again for staying with us in Park City!

Sincerely,

David Mars
Resort Manager
Montage Deer Valley
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San Diego, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2014

this was our fourth vacation at the Montage during ski season and all we can say is that it gets better every year. Upon arrival I had such a horrific migraine that Robert, the security guard who is trained in first aid, recommended they take me to the clinic in town for treatment. I couldn't even sit upright because of the pain, so he put me in a wheelchair and wheeled me all the way to the front entrance where a private car from the Montage was waiting for us. The clinic had been informed by the hotel and after successful treatment the car came to pick us up and Robert, this most wonderful person in the world, was waiting for us with the wheelchair at the entrance. The next day he called to make sure I felt better - honestly, if we didn't already love the Montage this experience would have convinced us that we're staying at the best resort in the world.

Despite several reality TV celebrities and their families staying at the resort during the week we were there, we saw no disturbances, paparazzi etc. Simply amazing and peaceful.

Since many of the staff at these resorts are seasonal workers, service could be spotty at times. However, everybody tried really hard to improve service, from a la carte breakfast being served much faster than in prior years to the caring and professional young employees working at the ski concierge. The young man from Argentina whose name I forget was there every morning to help our kids and his knowledge and patience were very much appreciated, nice job! Vast improvements and efforts were made on behalf of all staff and it showed, we were really impressed.

The new burgers and bourbon restaurant has the most amazing burgers, and when the kitchen forgot to bring out the fries on time, they took them off the bill right away without asking. Again, the service and attentiveness were just so impeccable compared to the hick ups we experienced in the winters prior.

We didn't do the breakfast buffet in the morning but rather had all food a la carte and we absolutely loved the quality - consistently great food.

Since we have one adult child and a teenager the Dalys pub is always a good option, food is alright, not as great as all the other food options at the resort though. The only issue every year during the "busy" ski season (if you have school-age kids that is your only option) is the seating. Half the pub is empty and yet the wait for a table (no reservations possible) is up to 45 mins or longer, only when we asked why that is, were we given the explanation that the tiny kitchen can only handle so many food orders......yes, that made sense to us and we can all understand the reason for the imbalance between the empty tables and the long wait now. There should be a way to inform waiting customers of this issue before they get impatient?

The concierges were super helpful in making dinner reservations in town and in pre-arranging everything from car service to business questions my husband had.

Overall, we love the resort, the staff, the secluded location etc. What's not to love at the Montage in Deer Valley?

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontageDeerValley, Manager at Montage Deer Valley, responded to this review, January 31, 2014
Dear Alexanniemommy:

Thank you for taking the time to share your impressions of Montage Deer Valley with Trip Advisor members. Your words mean the world to us and we will be sharing your comments with Robert in security, with our team in Compass Sports, Daly’s Pub, Burgers & Bourbon and our concierge team. We are so gratified that you return to Montage Deer Valley over and over again and that you are enjoying our continuing efforts to make each visit the best ski holiday possible. We are in this business with the hope that we can make a difference for families like yours – and reading your review motivates us and reminds us that we are on the right track. Thank you again for your wonderful review.

Sincerely,

David Mars
Resort Manager
Montage Deer Valley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Pete Beach, Florida
1 review
5 of 5 stars Reviewed January 28, 2014

As an event industry professional, there are so many things to consider when recommending a hotel to your clients. This property had it all!! From the family friendly hotel in its entirety, to the multiple rustic elegant event spaces, the MDV is on the top of our list! I would 100% recommend this hotel to anyone and everyone no matter what your looking for. From the moment we stepped foot inside the hotel, we were greeted by a warm and friendly staff. Next we had the pleasure of dining at one of the best restaurants I have ever experienced - APEX. The manager of Apex, Martin, was so accommodating and took such good care of us. Later the next day, I enjoyed a 90 minute massage with Brenna and I have to state that it was the best massage I have ever had. The last night, we had a lot of fun in downtown park city and thanks to our friendly guest services driver, Jordan, he kept us safe and warm down the mountain and back up (oh a shared a few laughs too!). Monte, the hotel's family dog, was such a trooper as we took a dozen pictures every time he made his presence in the lobby (during scheduled times throughout the day). We loved the fact that the resort had a resort photographer. Having a resort photographer take photographs of our experience, our journey, and our time spent at MDV (they even deliver the printed pictures to your room!) was such a reward for us. Robert, the Director of Sales for MDV, is incredibly accommodating and made sure we were well taken care of all weekend long. He is a pleasure to work with from start to finish and I look forward to referring clients to MDV. Our experience was truly unforgettable and I am counting down the days until I go back to MDV.

Room Tip: Must get a mountain view room!
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontageDeerValley, Manager at Montage Deer Valley, responded to this review, January 31, 2014
Dear ShannonCW:

Thank you for your glowing words about Montage Deer Valley. We greatly appreciate your taking the time to share your impressions of our friendly team and of the hotel itself. Reading your review of APEX is especially rewarding – we appreciate your sharing with us that the restaurant met your every expectation and we will be sharing these comments with the culinary team who are passionate about providing these experiences for our guests. We will also share your comments with the wonderful Brenna, in Spa Montage, our photographer Ted and with Jordan who is part of our great team of drivers. We look forward to your return!

Sincerely,

David Mars
Resort Manager
Montage Deer Valley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Montage Deer Valley

Address: 9100 Marsac Avenue, Park City, UT 84060
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Park City
#1 Business Hotel in Park City
#1 Ski-In / Ski-Out Hotel in Park City
#1 Luxury Hotel in Park City
#3 Family Hotel in Park City
#3 Romantic Hotel in Park City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Montage Deer Valley 5*
Number of rooms: 220
Official Description (provided by the hotel):
Montage Deer Valley, is located in the year-round community of Park City, Utah, is one of North America’s finest mountain resort destinations. Reminiscent of the great mountain lodges of the West, this refined mountain craftsman resort is less than five minutes from Park City’s celebrated Main Street where leisurely strolls reveal an eclectic array of al fresco cafes, local art galleries, gourmet restaurants, and specialty boutiques. With time being the most treasured asset in today’s world, the resort is well positioned just a 40 minute drive from Salt Lake City International Airport (SLC). Resort guests will enjoy a coveted location atop Empire Pass, unrivaled ski-in / ski-out access to North America's No. #1 ski resort, and amazing year-round activities including hiking, biking, golf and fly-fishing. After a day of mountain adventure, guests can retreat to the 35,000 square foot alpine inspired spa offering 29 treatment rooms and an indoor mosaic pool. True to the Montage commitment to culinary expertise, dining rises to an art form at Montage Deer Valley. From the refined indoor settings of Apex and its mountain side terrace to the fun jovial atmosphere of Daly's Pub & Rec, with its very own bowling alley. ... more   less 
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Also Known As:
Montage Deer Valley Hotel Park City
Montage Deer Valley Park City, Utah

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