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“Easy and Loved It” 5 of 5 stars
Review of Montage Deer Valley

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Montage Deer Valley
5.0 of 5 Hotel   |   9100 Marsac Avenue, Park City, UT 84060   |  
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Hotel amenities
Ranked #2 of 58 Hotels in Park City
GreenLeadersPlatinum level
San Antonio, Texas
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Easy and Loved It”
5 of 5 stars Reviewed January 12, 2012

Okay, so we headed to Deer Valley right at the peak of holiday travel and our flights were delayed and did not arrive until 2AM. Our greeting was awesome and especially for my 7 year old girl (there was a pleasant surprise involved). The only complaint is that after being in constant contact with the hotel about our delays they stuck us in a handicapped room. It had no walk in closet, no balcony, no tub and was very cramped. The next day I spoke to management (Jessica) and she was polite but stated that some people like those types of rooms. I had explained that the room I paid for was to have a balcony, walk in closet and a tub...and that was left at that. If this was Vegas or any other high end hotel I believe something more than an apology would have been offered. Once we got into our new room...The Montage would be the place to be. The heated bathroom floors were ever so wonderful in the morning as having the roaring fireplace on while you sleep. Compass sports was easy, fast and the staff fantastic. The morning breakfast at Apex was great and dinner mostly at Daly's which is casual and easy for both adults and kids. The Ski-in-Ski out is true and the way to go. My daughter did 2 mornings at paintbox which she loved. PowderPuff park is an area for kids to sled. All in all, the staff, the rooms and the whole Montage was a great experience and we will be back next year!

Room Tip: Make sure you request NOT to be in an ADA room unless you need to be.
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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514 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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English first
Prospect, KY
Top Contributor
81 reviews 81 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 12, 2012

We sayed at the Montage again the week after Christmas this year. Compass Sports really makes it worth the extra $ you will spend to stay here during ski season. Their service is unbelievable. I think that the Apex staff should be learning from the Compass folks. Apex staff is slow and we had to ask for soda refills most every time we were there for both breakfast and dinner. Accomodations are great! Afternoon complementary smores are a hit with the kids as well as the new tubing ramp they have installed. Daly's food is great. Service is good and the atmosphere is very relaxing. We hope to be back, but won't be able to do the 7 night minimum if they require it, so we might have to move to St Regis. I hope they may bend the rule for a family returning for the 3rd year. I'll keep my fingers crossed.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Clinton, MS
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 10, 2012

My wife and I stayed at the Montage Deer Valley between Nov. 19-23, 2011. From the moment we arrived the staff was first class. Absolutely everyone on their staff was tremendously helpful and very quick to assist us in whatever we needed. They also had great suggestions for activites in and around the hotel. The hotel is absolutely beautiful and so is the location. We had a "Peak King" room which had two balconies that provided an unbelievable mountain view. The room was extremely comfortable and quite large with heated floors in the bathroom. We were there the week before Thanksgiving, so we got a pretty good rate.

Overall, we were looking for a scenic, romantic, and pleasurable winter vacation in the mountains. I can honestly say that it couldn't have been any better and I would definitely come back.

Some of the highlights of our time at the Montage Deer Valley: 1) Very helpful staff, 2) Beautiful location, 3) Daly's Pub (they have bowling, pool, darts, and shuffleboard) and Apex Restaurant, 4) Snowshoeing and Tubing (both complimentary), 5) Outdoor hot tubs (really neat when it snows), 6) Indoor pool and hot tub (incredible view of the mountains from the hot tub), 7) Complimentary S'mores, 8) Excellent fitness center, 9) Outdoor fire pits are really nice when it's cold out, 10) Free shuttle to and from Park City.

- Greg M., Mississippi

Room Tip: Not sure about any of the others, but the Peak King room offers a wonderful view of the mountains. J...
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashland, OR
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 8, 2012

My wife and visited for 24 November thru 1- Dec 2011 to celebrate our anniversary. From the moment of our arrival to the very end of our stay we experienced the absolute best customer service, friendly staff, excellent facilities, and amazing beautiful mascot dogs. Gibby at the Concierge desk was helpful, thoughtful and incredibly involved in making sure that we had the best vacation possible. Even the valets made a point of knowing our names, and being extra helpful.
I found the facilities extremely beautiful, well appointed and accessible (I am a wheel chair user). Highly recommend staying here if you are in the Park City Area.

Room Tip: Excellent views of the Valley on the North side and great views of the mountain on the other. If you...
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles
Top Contributor
95 reviews 95 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed January 7, 2012

We stayed at this resort over the holiday and found the service to be the worst of any luxury resort we've ever been too. Housekeeping took forever and when they did arrive they were painfully slow. Even in the restaurant we were instructed to sit at one fo the table in the bar and then watched time after time as servers walked past us with out taking our order. We were only one of two tables in the bar at that time. When we asked the hotel to help us make a reservation at a restaurant in town and the concierge never got back to us. When we inquired later as to the reservation we were told the concierge had gone home for the day and left a note. (?) But no follow through. NO call to us. It was very frustrating. Especially at the high holiday rate we were paying. IT is a fabulous property however they really need to work harder on their service in every department.

Room Tip: If you have kids and it's snowing, it's ideal to stay on the ground floor room that opens to...
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amarillo, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 5, 2012

I stayed at the Montage Resort Park City last August 2011. I must say that this property has the best customer service of any hotel I have ever stayed in. Ever!! Fabulous front desk help that escorted us to our room. Fabulous room service staff. Fabulously clean and comfortable room. Fantastic food in the hotel. We had a little issue with some hornet flying around our patio and the building engineer came immediately and took care of the situation and like everyone else at the hotel he asked "Is there anything else I can do for you? We want your stay to be enjoyable.." The wake-call operator even asked the same question...The bath robes and slippers were the most comfortable and luxurious I have ever used. This place is totally FAB..

Room Tip: We enjoyed the front side of the hotel with the view of the valley from our first floor patio.
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  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Surfers Paradise, Australia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 4, 2012

This was our second stay at the Montage, the first being just after it opened, and again for a week over Xmas 2011. We always stay 5 or 6 star, and we are seasoned travelers. There were 2 things in our experience that weren't good. Xmas day we suited up for the slopes and the Montage lost my boots - they found them after the lifts had closed. We couldn't ski - Xmas day. To rectify the situation they credited our ski hire (skis & poles) for the week, and lift passes for Xmas day hence recovered the situation somewhat. At check out there were charges of $14/$21 at every breakfast sitting. Breakfast was included however 'Lattes' weren't. We can hardly stomach American coffee at best, but to only find out about the $7 Lattes at check out.... I was embarrassed for them. The charge for the lift passes on Xmas day still appeared on our bill at check out, and it took a long time to sort out. To pitch this hotel as high end then pinch dimes thereafter... doesn't sit well with me. We loved the spa, the staff were very friendly. The position of the hotel is outstanding.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Montage Deer Valley

Address: 9100 Marsac Avenue, Park City, UT 84060
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Park City
#1 Spa Hotel in Park City
#1 Luxury Hotel in Park City
#2 Family Hotel in Park City
#3 Romantic Hotel in Park City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Montage Deer Valley 5*
Number of rooms: 220
Official Description (provided by the hotel):
Montage Deer Valley, is located in the year-round community of Park City, Utah, is one of North America’s finest mountain resort destinations. Reminiscent of the great mountain lodges of the West, this refined mountain craftsman resort is less than five minutes from Park City’s celebrated Main Street where leisurely strolls reveal an eclectic array of al fresco cafes, local art galleries, gourmet restaurants, and specialty boutiques. With time being the most treasured asset in today’s world, the resort is well positioned just a 40 minute drive from Salt Lake City International Airport (SLC). Resort guests will enjoy a coveted location atop Empire Pass, unrivaled ski-in / ski-out access to North America's No. #1 ski resort, and amazing year-round activities including hiking, biking, golf and fly-fishing. After a day of mountain adventure, guests can retreat to the 35,000 square foot alpine inspired spa offering 29 treatment rooms and an indoor mosaic pool. True to the Montage commitment to culinary expertise, dining rises to an art form at Montage Deer Valley. From the refined indoor settings of Apex and its mountain side terrace to the fun jovial atmosphere of Daly's Pub & Rec, with its very own bowling alley. ... more   less 
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Also Known As:
Montage Deer Valley Hotel Park City
Montage Deer Valley Park City, Utah

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