Starting with the valet at the base of the funicular, the staff was accommodating and friendly. The ride up to the hotel was fun and unique. Once inside the very spacious hotel, the route to the front desk did get a little convoluted and required a trip down a few flights of stairs, but exploring the hotel wasn't too much of a hardship!
The check in was easy (valet had called ahead, evidently!), and the butler was personable and fun. The room was gorgeous (room 101 on the first floor) and well appointed, and the view was of a ski slope, where we watched a herd of deer grazing at sundown. Nice!
The on site bar and restaurant were great, and the spa were all top notch, beautiful and clean.
One thing to consider; this is a pet friendly hotel where pets are welcome in every room. The horribly yappy dog in the room next to ours that barked every time it heard a noise not withstanding. Don't be reticent to complain.