I can only think of two negative things to write about with regards to this hotel: It's over-priced...even for Deer Valley. (not necessarily the room, but everything else.) And the pool could be warmer; It was slightly too cold to enjoy.
That said, the place is really amazing. I stayed there 2 nights, over Labor Day weekend to see a concert. The first night I was by myself. I checked in early to enjoy the spa, read a book, have a drink, etc..By the end of the very first day, it seemed every single employee somehow knew my name. I wondered why...and how? The service at this hotel is unlike any other hotel I've ever stayed at. To stay it was totally outstanding, and over the top would be an understatement. The staff is just amazing. I really couldn't believe it, which is why it felt a little....odd. On one hand, I felt as though they were paid a very nice salary to make all the guests feel as though we were celebrities or something. I'm not too into that. I love great customer service, but I never want to be one of "those" people who feel a sense of entitlement, and demand it. Deer Valley residents are a very conservative "old money" crowd. Not my thing. I do have to say that the other guests I met were wonderful. None of which were from Deer Valley, just guests passing through or on vacation. I did not meet any guests who was pretentious or uptight. It was a friendly atmosphere, INSIDE the hotel grounds.
Next day was the same. Everyone (at the hotel) was wonderful, service was phenomenal, etc...UNTIL the concert: That's when you run into the residents of Deer Valley, which was truly horrifying. Long story short: Don't attend a concert in Deer Valley, especially if it's your favorite performer/band. You will be miserable, being forced to sit down at a rock/pop concert, because Heaven forbid you block the view of some old guy eating a gourmet salad paired with wine and cheese, wearing khakis and a Polo sweater draped over his shoulders, who couldn't name one song by this rock/pop band....his only reason of attending is to impress his fellow old money neighbors he sees daily at the country club they both belong to. It was so sad, and embarrassing as well.
After all is said and done, I would never recommend this hotel to any of my friends. I believe it attracts an older, much different crowd. However, it really is such a beautiful resort, and like I said, the staff is over the top amazing. It's difficult to NOT give this place a 5 star rating, in all honesty....perhaps when I'm 50 I'll find no fault???
My room faced the mountains. I actually saw a moose cruising around. It was cool!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 14, 2013
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We’re thrilled that you chose our hotel and enjoyed your time here. I will be sure to pass your comments to our staff as they will be happy to hear their service made such an impact. Thank you for your review!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.