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“St. Regis Deer Valley - Engaging personal service beyond 5 stars!” 5 of 5 stars
Review of The St. Regis Deer Valley

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The St. Regis Deer Valley
5.0 of 5 Hotel   |   2300 Deer Valley Drive East, Park City, UT 84060   |  
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3rd Night Free & Credit
Ranked #9 of 58 Hotels in Park City
Certificate of Excellence 2014
GreenLeadersSilver level
San Diego, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
“St. Regis Deer Valley - Engaging personal service beyond 5 stars!”
5 of 5 stars Reviewed April 10, 2013

This was our first trip to Park City & we've been to several different ski resorts all over the country. We flew in from East coast & west coast and we all felt welcomed from the minute we were picked up at the airport. We debated over St. Regis and Montage. Huge fan of Montage resorts but so glad that we chose St. Regis. One day we visited Montage and it was too sleepy of an environment. The staff at Montage reciprocated the environment. We ate, left and said "let's go back HOME" to the St. Regis. Both top quality amenities, but the staff at the St. Regis is what made the difference of the experience. They were always engaging with all guests which is refreshing when you visit top level resorts. No stuffiness here, just pure class with a personalized touch. We had a bad experience at Stein Erickson (we were shocked) since it came so highly recommended, and we said "time to go HOME" again. We wanted the "full" Park City experience so we definitely ventured out. EACH time we came back to the St. Regis, we felt like we were "home". Don't know why we left so much... because every minute we were at the St. Regis it was top notch!

We had to wait for our room, and can't complain when you had thee most spectacular view by the Grill. The bar manager, Johnathon noticed we were there for a couple of hours and checked on our room for us. Honestly, we didn't mind, we knew we were early and a bottle of champagne & great food with a view was worth the wait! He offered us a round of drinks as a courtesy even though we told he didn't need to. Johnathon's knowledge of the area and wine was so refreshing to hear. I could tell he truly wanted our group to have a great first Park City experience. Sten waited on us for a long time (he probably wanted us to leave) but he never let our flutes run dry and never made us feel rushed to leave.

Checking in... THOMAS... what can I say, that constant smile and beaming personable demeanor made us feel welcomed EVERY time we stepped back onto the St. Regis property. He offered assistance when I didn't know I needed assistance!

Transportation - you do not need a rental car! The shuttle service at the St. Regis was excellent. Way beyond what I expected! Joon - thank you and your staff for always arranging our shuttle for us even when we were in town and needed to get back! I could hear him over the radio asking the driver if we were picked up, how does he remember where everyone is? We left our phone at a lounge in town and Rob went back to retrieve it for us after hours. Beyond the call of duty, just a nice guy!

Accommodations - impeccable details & prompt service for every thing we could ask for and beyond. Adam was our butler and his un-waivering desire to offer his services was prompt. Very detail oriented and prompt to follow-up with our requests. Never flinched with our requests or what he walked into our room with :-) Our friend was sick & stayed in our room for most of the trip unfortunately. Adam took great care of her and let her rest a bit later with a late check out. Even after we checked out of our room and enjoying our last sunset he came down to say a warm good-bye! We truly enjoyed his company and respected his dedication to his service. He took care of our ski rental needs & answered our million questions about Park City. When we come back (we will for sure) we're requesting him!

I like to check out top level resorts before I suggest/book for my high profile clients. They need top level service with privacy. A famous actor was staying at the St. Regis when we were there and I loved the fact that it was difficult to determine what he was doing when. He blended in with everyone and the guests made it easy for him to enjoy his family. That type of comfort level starts from the leadership of the mgmt down to the service providers on site. Will definitely put it on my list for my clients.

Ski in/out - I board so we took a shuttle over to Canyons where the craziness was. Fun runs but was jealous I couldn't get some runs in the St. Regis back yard! My friend skiis and she thought the in/out was top notch. You could literally sit in the jacuzzi / pool area and see people ski by! The pool is warm, 84! Bathwater! Even in winter!

St. Regis sets up the environment for families / couples / singles to enjoy the property and each other. From their nightly hot chocolate bar in the library, the champagne charging demonstration at sunset, to smores fireside! Honestly, the adults enjoyed the smores more than the kids. What a nice ice-breaker to meet new people. You can be as private and quiet or as social as you want at the St. Regis. Our group was 4 singles and we definitely found our own fun. Guests were very nice and friendly and not stuffy. I believe that all starts from the time you set into the St. Regis with the friendly precedence of the staff.

I think this is the best St. Regis I've visited. We'll be back St. Regis! My Montage days are questionable now.

Room Tip: the suites with walk out balconys are amazing and quiet. I think there should be a "family...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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609 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
North Caldwell, New Jersey
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 9, 2013

Outstanding.

Just back from weekend stay at St. Regis where we found EVERYTHING exceeding all expectations. From the moment we entered St. Regis, we felt welcome and very special. They are not bashful with room charges, or food & beverage, but the quality was top notch. Friends came to visit us for apres ski in St. Regis Bar, and although "pricey" (ave. drink $15) the views, the "Fire&Ice" fireplace, service and general ambience made for a very memorable gathering. Outdoor patio areas and pool are SIMPLY SPECTACULAR!!!
Location allows easy access to downtown Park City using their shuttles. Our family group of 10 ranged in age from 22 to 57 years old and everyone was able to satisfy their desires with ease. Ski in/out is great and skiing was terrific for early spring - especially from mid-mountain and higher. (Park City just got 20" of snow yesterday - April 8 !!!

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 8, 2013

St. Regis brand comes with high expectations, and the resort at Deer Valley meets them all. Friendly and professional staff, excellent decor and dining, and a top notch ski-in/out access are what makes this an obvious contender for best ski resort lodging in North America. We have stayed a few times and look forward to the next.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Top Contributor
66 reviews 66 reviews
52 hotel reviews
Reviews in 45 cities Reviews in 45 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed April 6, 2013

We stayed in a one bedroom luxury suite at the St. Regis DV in March for 5 nights. It was very expensive ($1650/night) and an amazing set-up and location for skiing. The service outside of the ski valet was NOT WORTH the cost. We had a "butler" who went with us to our room on check-in. He took a large tip after charming us and we never saw him or heard from him again. Every time we picked up the phone - it went to our "butler" and then they would transfer us to the spa, restaurant or whatever office we wanted. I would have liked to save the time and go straight to the department I wanted. We had a horrible view - a view of the front parking area - and for that price - we would have liked a room with a view. I called and asked and was told there were none available. The ski in/ski out ability is wonderful and the ski valets are incredible , but that is a small part of the resort - they need to concentrate on rooms, restaurant service and other areas to be an all around resort.

Room Tip: Pay extra for the view - it is worth it.
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 4, 2013

This place has it all, unbelievable views, attentive staff, amenities galore. Conveniently located only a short car ride away (which they will provide for you) to main st park city and to many ski resorts. Of course you can ski on/off to deer valley but if you want to hit a couple other mountains they'll take you. The hot chocolate bar at 3:30 is a nice break from the slopes.

Room Tip: Some rooms have fireplaces, try and get one of those!
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 2, 2013

We have stayed at this property a few times in the past. Every stay has been unreal. The rooms are the best I have ever seen, the staff is superb, well trained. The hot chocolate at the end of the day is a nice touch, the views are spectacular and the ski-up and ski-out is perfect for the avid skiier. We plan on skiing there and visiting in the off season as well!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 31, 2013

St. Regis in Deer Valley is definitely beautiful. As soon as you arrive you get a sense of exclusivity as you drop your car off at the valet and ride up the resort's private funicular. Upon arrival we were greeted warmly by all of the staff and enjoyed our hot chocolate with extra marshmallows, chocolate shavings and vanilla whip cream as we waited for our upgraded suite to be ready. Our room was fine, nothing amazingly beautiful about it, other than the view and size- but not breath-taking for supposedly 'one of the best rooms' in the resort. There were 2 fireplaces, but oddly placed in the room.

Our first night we ate at the St. Regis bar, enjoyed an $18 glass of wine, some Rosemary popcorn and basic steak and fish.

All of the reviews and ratings are right on with the 'perfect for family' comments- this is THE resort for kids. If you don't have kids, it could be somewhat annoying and I would suggest not staying here- especially over Spring Break. However, when my husband and I do decide to take a ski vacation with children, this will be the place to stay!

We never received the butler service we were promised with our upgraded suite, no big deal- we didn't really need someone to iron our clothes for us anyway, and they gave us 5,000 points for the service we never experienced.

The breakfast was great- we ate in the restaurant each morning and it is more than enough food to satisfy. The hot tub was ok, but there should be an adults only space for people who didn't bring children. The whole pool and hottub area was overrun by 8-12 year olds.

The concierge was very helpful with trying to book a snow shoe trip when skiing just didn't work out for me. The shuttle service is fantastic! The shuttle was always ready to take us somewhere when needed and picked us up right away when we called- great service!

Overall, it was a very nice stay at this resort.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The St. Regis Deer Valley

Address: 2300 Deer Valley Drive East, Park City, UT 84060
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Park City
#4 Spa Hotel in Park City
#7 Romantic Hotel in Park City
#7 Luxury Hotel in Park City
#14 Family Hotel in Park City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Deer Valley 5*
Number of rooms: 181
Official Description (provided by the hotel):
Located on the slopes of Deer Valley, this hotel and resort is the perfect location for skiing and vacations. We also offer amazing event space for conferences, weddings, and meetings. ... more   less 
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Also Known As:
The St. Regis Deer Valley Hotel Park City
The St. Regis Deer Valley Park City, Utah

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