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“Just Missed” 4 of 5 stars
Review of The St. Regis Deer Valley

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The St. Regis Deer Valley
5.0 of 5 Hotel   |   2300 Deer Valley Drive East, Park City, UT 84060   |  
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3rd Night Free & Credit
Ranked #9 of 58 Hotels in Park City
Certificate of Excellence 2014
GreenLeadersSilver level
New Jersey
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
94 helpful votes 94 helpful votes
“Just Missed”
4 of 5 stars Reviewed January 25, 2013

There should be a difference between 5 stars and 4. This resort should be a solid 4 star hotel. It is the perfect example of rating-inflation accorded to name brands because of their affiliation rather than what they in fact deserve. A five star hotel should be a "Wow" and this hotel is very good but not incredible.

We stayed during Christmas week. A family of 4 of which 3 are avid skiers and 1 is an avid shopper/spa user. Overall location and look and feel is excellent. The only property in North America to have a funicular. The rooms were quite nice and lots of amenities. Gorgeous views of the ski area and slopes through unfortunately incredibly dirty windows. Remarkably sparse furnishings that barely accommodate winter clothing needs; not well thought out in that respect.

Food is average at best and quite expensive for meager servings. Menu offers limited choices so by day 3 one has exhausted the offerings. Lively and interesting bar. Does not compare well with the food choices and quality in downtown Park City or in the Montage Hotel (as a basis of comparison). Library breakfast bar was an interesting experience each morning and provided much fun as to how confused the staff was in terms of offerings, prices, and virtually everything else involved.

Overall hotel staff is quite friendly, BUT remarkably untrained and quite confused as to what they are supposed to do. Anyone who has stayed at another St. Regis property would be quite disappointed with the service here as it is nowhere near the same level. Concierge services are appalling. Basic inquiries were transformed into complicated problems as if an experiment in advanced physics for the staff. For example, I cannot image that no one ever inquired as to what movies were playing nearby, or at what time the stores are open downtown on Saturday. Concierge sent us in the shuttle 1 hour before anything was even open downtown.

Ski concierge was a nice touch and spoils you rotten—but the Montage (in comparison) had twice as many helpers, were local youths, and each knew the mountain well enough to provide excellent guidance on w where to ski. The St. Regis ski valets were non-skiers South Americans who were attempting to do the job as best as they could but clearly were confused because of lack of training.

The health club was excellent. It had a lot of equipment options, and beautiful views of the mountain. It was clean and well cared for. But, no classes were a real miss, particularly on non-skiers or on non-skiing days. The Spa needed more cleaning and amenities needed re-supply. The actual massage and reflexology were excellent.

The pop-up shop was an interesting idea that was a big hit. It represented many different designers.
However, the general store next door was amazingly useless and during our entire stay we never saw anyone actually buy anything. One wonders about how fresh the food being sold there when no one was buying anything.
The on-site ski shop was excellent. The fact that rentals and ski lift tickets were all available on site was truly special and saved a great deal of time. Skiing right out of the hotel was an additional big plus.

The hotel was fully booked and yet offered no entertainment at night of any kind. Perhaps a jazz quartet or piano player (not a piano playing itself), would have added more ambiance and a feeling of luxury. Lacked any holiday spirit as well.

Leave plenty of time to check out, because that is an experience in itself. It would also have been nice if anyone inquired as to whether we enjoyed our stay. We spoke to a Manager on our own, who nodded in apparent understanding as to our comments but took no notes and never followed up.

In sum, this is perfect example of a very good hotel that deserves to be rated 4 star (or 4 diamonds). A perfect example of a good hotel that should be and can be a great hotel—but is not, it’s just nice and it just ok--its not a "wow".

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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604 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Dallas, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 24, 2013

The St. Regis puts you in the lap of luxury. There are friendly people to help one get their ski boots off and on. The property is a ski in-ski out so it is very convenient. Food is outstanding. Hot chocolate in the afternoon or the St. Regis signature Bloody Mary. Both wonderful.
Extraordinary service.
Only suggestion for improvement is to have a dry sauna availble after returning from the hot tub. There may be one in the spa but that is not as welcoming as a free sauna.

Room Tip: Tip is to bring your own sandals to wear to the hot tub. The slippers are too small for big feet.
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Stayed December 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

Awesome place. Over the top luxury. Shuttle service into downtown. Staff is great. Very clean. The funicular was really cool for the kids. It was reasonably priced given the luxury but I was on a group deal. Nice pool and some activities for the kids like badminton and ping pong

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Top Contributor
131 reviews 131 reviews
34 hotel reviews
Reviews in 48 cities Reviews in 48 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed January 23, 2013

We had a really love stay here. It is beautiful, quiet, and has great views. The restaurant is amazing and the staff is so attentive. Housekeeping was prompt and worked really hard around our daughter's sleep schedule. Had a couple tough room service orders, but we learned to eat at the main restaurant instead. Will definitely stay here again in the future.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 21, 2013

I stay at a friend's house which is right next to St. Regis. We always have to ski in and get a pass there, rent equipment etc.

They have amazing service! Everytime I go, even though we are not guests, they treat us like we are!

There was also a wonderful pop-up boutique that we have been to a few times that have amazing clothes and jewelry.

The spa is incredible! I got a massage and even after an hour I didn't want it to end. I wish I would have stayed at the spa longer to enjoy the hot tub etc.

The Bar food is amazing. I loved the mussels and fries and the wings are great! Especially after skiing all day.

They also have the best home made hot chocolate and hot apple cider that are must haves as well!

I will always use St. Regis everytime I go to Deer Valley. :)

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chester, New Jersey
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 18, 2013

My husband and two boys stayed here during part of our ski vacation to Utah. Service was outstanding. Food was great. Not to be missed is the hot chocolate in the afternoon. My boys loved that! Also they enjoyed roasting marshmallows in the evening after dinner! It is a beautiful location. You will not be disappointed.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hoboken, New Jersey
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 17, 2013

I was here for a conference in January 2013, and I would love to go back and experience all the St. Regis and Park City have to offer. It was my first trip to Park City and while I am not a skiier, I could see why people love to come here.

The hotel was beautiful. It is relatively new (built in 2009) and sits near the top of the mountains in Deer Valley. While I did not utilize the ski access, it seems you can ski in/out of the resort. The restaurant was excellent, as was the service in all parts of the hotel.

The regular room I had was spacious and luxurious. The bathroom was huge and the linens were nice. Each room has a fireplace controlled with a switch on the wall, and it really heats the room. I was in a suite as well, and it was a fully functioning apartment with a kitchen.

While I was there on business, I'd love to go back with family and use this as my base. While it doesn't come cheap, nothing in Park City does, and this is money well spent.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The St. Regis Deer Valley

Address: 2300 Deer Valley Drive East, Park City, UT 84060
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Park City
#4 Ski-In / Ski-Out Hotel in Park City
#6 Spa Hotel in Park City
#6 Luxury Hotel in Park City
#7 Romantic Hotel in Park City
#12 Family Hotel in Park City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Deer Valley 5*
Number of rooms: 181
Official Description (provided by the hotel):
Located on the slopes of Deer Valley, this hotel and resort is the perfect location for skiing and vacations. We also offer amazing event space for conferences, weddings, and meetings. ... more   less 
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Also Known As:
The St. Regis Deer Valley Hotel Park City
The St. Regis Deer Valley Park City, Utah

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