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“Mostly good, but...” 4 of 5 stars
Review of Sundial Lodge at Canyons Resort

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Sundial Lodge at Canyons Resort
3.5 of 5 Hotel   |   3720 Sundial Court, Park City, UT 84098   |  
Hotel amenities
Ranked #23 of 59 hotels in Park City
Toronto
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Mostly good, but...”
4 of 5 stars Reviewed December 7, 2012

The good: excellent location, nice room, friendly staff. The bad: we never got maid service during our 3 night stay! We kept getting apologies, but never a clean room. Not really acceptable for such a modern hotel. Another irritant was the fact that Free, hi-speed wi-fi promised was non-existant. I was unable to connect for the entire stay!

The biggest problem occured at check out, when they insisted on charging us a premium for "requesting" a room with 2 beds. At time of booking on Expedia, we discovered a mistake with the wording used. We called the hotel and spoke to supervisor named Bradley, who confirmed the Expedia mistake and stated that they would guarantee the room with NO extra charge. Well, at check-out they insisted we had to pay and Bradley even went as far as to suggest we misunderstood.

I took written notes from our conversation, including dates, names, what was promised. I even explained at the time that if a 2-bed room was not available, or if we had to pay extra, we would cancel our RSVP. It's just a shame that, after a mostly agreeable stay, it had to conclude in such an unprofessional manner. Worse, is that they let the young man at the front desk, who was blameless, deliver the bad news to me, as not one of the supervisors/managers he desperately called had the courage to talk to me directly.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
West Jordan, Utah
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 4, 2012

Beautifully located with great views and great facilities. Very clean and the service was friendly and cordial. Great restaurants all around and easy access to beautiful Park City. It also has great pools. The rooms are spacious and well decorated.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park City, UT
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 12, 2012

I love this place. The Sundial Lodge is clean, affordable (when compared to others), close to the slopes and an excellent base for a ski holiday in Park City, UT. I stayed in B206, which is a one-bedroom overlooking the piazza (forum). The unit was equipped with travertine floors, granite counter tops, a full kitchen with garbage disposal and a washer and dryer. The bathroom is clean, with granite counter tops and a jetted tub. The bedroom has a very comfortable king bed and a nice flat screen television. The living room has a 42" flat screen T.V. two newish leather chairs, a sofa bed with a very comfortable queen size mattress. There is a nice dining table with 4 chairs and extra bar stools for extra seating at the granite kitchen island. The owners went out of their way to decorate everything top drawer.
There is a nice community fitness center filled with an elliptical machine, two stationary bikes, two treadmills, a universal gym and free weights. TSkis are safe, and stored in a ski room in the main lobby of the "B" building. THe Sundial has offers free underground parking. It also has a wonderful pool on the ground floor, and hot tubs on the ground floor and on the 3rd floor. All this, and only a few short steps from the gondola. I would highly recommend the Sundial Lodge over the Grand Summit, Westgate and other properties at the Canyons. Simply stated, it is the coziest property that is closest to the gondola. I don't think that every unit is the same, but B206 ROCKS!!!

Room Tip: Make sure that you book thru VRBO, and look at pics. before deciding. Choose a room with granite.
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weymouth
Top Contributor
69 reviews 69 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed October 10, 2012

We just returned from a trip to see our son in Utah. We stayed at the Sundial 5th floor. It was wonderful. 3 bedrooms and baths. Full kitchen, large windows to see the mountain, gondola, fall colors. The front desk staff was informative, happy and answered many questions we had. The canyons is a beautiful area. Great for kids, families, couples. Lots to see and do. The pool and hot tub clean and inviting. THere is also a hot tub on the 3rd floor roof overlooking part of the mountain. Every person you saw greeted you with a smile and comment. I would recommend to anyone. Restaurants to walk to, stores to shop at.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lehi, Utah
Top Contributor
62 reviews 62 reviews
14 hotel reviews
Reviews in 36 cities Reviews in 36 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 30, 2012

We had a very nice corner room on the top floor (4th), so it had nice high ceilings. Huge bathroom with jetted tub and double shower. Bed was comfortable. Nice sitting area. We used the mini fridge for our drinks. Beautiful mountain view -- could see right up the mountain, and the gondola, bikers, the pool.

Check in was easy. I had made my reservation online and she was expecting us. (allseasonsresortlodging.com) We got a really good price online. Have also used same website for making res at The Lodge at the Mountain Resort, as they manage many different properties. Very friendly at the front desk. Parking garage was nice.

Room Tip: We enjoyed the top floor (4th) corner room with its high ceilings.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed September 10, 2012

We had a fantastic stay at the Sundial Lodge even though it was for only 1 night. We were traveling with another couple on a tour and were staying an extra night in the Salt Lake City area and decided that this would be the perfect place to stay and we were not disappointed.

The staff we encountered were all VERY friendly. The type of rooms we had was a 2 bedroom lock-out. Our friends had a living room/kitchen, large bathroom with heated tiled floors and a queen bed. We had the room right next door, with a king bed, microwave, coffee maker, dorm type fridge, couch, chair and desk and a smaller bathroom with heated tile floors. It was perfect for all of us. We kept the doors opened between the 2 rooms until it was time for bed, seeing there was also 1 locked door between the 2 rooms with a small hallway and the washer and dryer in it. We thought the rooms were nicely furnished and very clean.

The resort itself was beautiful and it was easy access to everything at the resort from the restaurants, to the mini golf to the Gondola up the mountain. We took the Gondola up, then there is a ski/chair lift to another part of the mountain….there is a place to eat/relax mid-mountain. We walked one of the trails and found a couple of moose in the woods. It started to thunder and they closed the Gondolas for the ride back so we had to wait in the “lodge” mid-mountain for them to open up the Gondola’s….luckily it was only about a 30 min. wait. There is also a zip-line and other activities at the resort that we did not have time to check out.

We did not eat at The Canyons but we did go about 2 miles from there and ate at the McDonald’s for lunch. There is also a Wal-Mart, and other places to eat in that area, along with a liquor store. We picked up some groceries at the Wal-Mart to make dinner at our resort and we bought wine at the liquor store across the street, seeing they do not sell wine or beer in their Wal-Mart. The resort had grills where you can grill out, but it was not like it was right at your back door, but definitely doable if you wanted to grill. The pool looked nice too.

We also went to Historic Park City on Main Street which was only about 2 or 3 miles from the resort. It was a nice quaint little resort town with plenty of shopping, restaurants, bars and a few Souvenir shops.

We also went to Olympic Park which is also only about 2 miles from the resort. It is free if you just want to look around the area and go in the museum but they had several activities to do for a charge. We really enjoyed walking around and watching some of the activities.

We really enjoyed our stay at Sundial Lodge and are glad we stayed an extra day after our tour. It is only about 30-35 minutes to the airport. I highly recommend this place to stay and would not hesitate to stay there again in the future!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 6, 2012

I've stayed in Park City many times, but I finally stayed for the first time at the Sundial. Being in the shadow of the mountains makes for an incredible atmosphere, and with the huge outdoor hot tub inviting you to linger and take it in, I loved being part of the real *nature* side of Park City. The staff were courteous and respectful, the room was done in a classic Western rustic-chic feel. No complaints, and I'd happily return here again.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sundial Lodge at Canyons Resort

Also Known As:
Sundial Lodge At The Canyons Hotel Park City
Sundial Lodge At The Canyons Hotel
Sundial Hotel Park City
Sundial Hotel At The Canyons
Sundial Lodge At Canyons Resort Park City, Utah
Address: 3720 Sundial Court, Park City, UT 84098
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Park City
#23 Family Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sundial Lodge at Canyons Resort 3.5*
Official Description (provided by the hotel):
Sundial Lodge is located just steps from Red Pine Gondola and an unparalleled ski experience. Positioned in the heart of Canyons Resort Village, Sundial places a premium on vibrancy. Within easy walking distance to ski school, Ski Beach, Murdock's Cafe, restaurants and fabulous resort shops. Sundial is a 35 mile drive from SLC Airport and 4.2 miles from Park City’s historic main street. It’s where the action is! Sundial invites guests to take advantage of complimentary WIFI, free underground parking, ski storage, fitness room, rooftop hot tub and heated outdoor pool all in a warm and energetic ambiance. As of 12/1/12 the majority of Canyons managed lodging accommodations in, Sundial Lodge, will have been refurbished as part of a $1.5 million renovation plan. Guests will enjoy a brisk walk to the Grand Summit for access to the spa, The FARM restaurant, Red Tail Grill, childcare, horse drawn sleigh rides, outdoor adventures and Canyons famous alpine breakfast buffet. ... more   less 
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