The good: excellent location, nice room, friendly staff. The bad: we never got maid service during our 3 night stay! We kept getting apologies, but never a clean room. Not really acceptable for such a modern hotel. Another irritant was the fact that Free, hi-speed wi-fi promised was non-existant. I was unable to connect for the entire stay!
The biggest problem occured at check out, when they insisted on charging us a premium for "requesting" a room with 2 beds. At time of booking on Expedia, we discovered a mistake with the wording used. We called the hotel and spoke to supervisor named Bradley, who confirmed the Expedia mistake and stated that they would guarantee the room with NO extra charge. Well, at check-out they insisted we had to pay and Bradley even went as far as to suggest we misunderstood.
I took written notes from our conversation, including dates, names, what was promised. I even explained at the time that if a 2-bed room was not available, or if we had to pay extra, we would cancel our RSVP. It's just a shame that, after a mostly agreeable stay, it had to conclude in such an unprofessional manner. Worse, is that they let the young man at the front desk, who was blameless, deliver the bad news to me, as not one of the supervisors/managers he desperately called had the courage to talk to me directly.
- Official Description (provided by the hotel):
Located at the base of Canyons Resort and just steps away from the Red Pine Gondola, the Sundial is a perfect blend of classic mountain lodge architecture and metropolitan style and sophistication. Choose from our many hotel rooms, studios, 1- and 2-bedroom suites, and even 2-bedroom suites with additional sleeping loft and extra bath. All rooms feature relaxing oversized jetted tubs, and all suites come with full kitchens, warm fireplaces, sofa sleepers, and private balconies to take in the mountain air and sweeping views.
This property also offers unparalleled convenience, being positioned directly above and around the stores, restaurants and ski shop of the picturesque Canyons' Resort Village. Guests also enjoy the heated outdoor pool, rooftop hot tub and plunge pool, complimentary underground parking, and much, much more. Additionally, our complimentary winter shuttle service transports guests within the Canyons Village area and to Historic Main Street, where the most popular boutiques, galleries, restaurants, and nightlife can be found.... more less
- Reservation Options:
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- Also Known As:
- Sundial Lodge At The Canyons Hotel Park City
- Sundial Hotel Park City
- Sundial Hotel At The Canyons
- Sundial Lodge At Canyons Resort Park City, Utah