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“One of the best hotels we've ever been to.” 5 of 5 stars
Review of Waldorf Astoria Park City

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Waldorf Astoria Park City
4.5 of 5 Resort   |   2100 Frostwood Drive, Park City, UT 84098 (Formerly Dakota Mountain Lodge & Golden Door Spa)   |  
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For The Love of Food
Ranked #10 of 59 hotels in Park City
Top Contributor
184 reviews 184 reviews
15 hotel reviews
Reviews in 52 cities Reviews in 52 cities
92 helpful votes 92 helpful votes
“One of the best hotels we've ever been to.”
5 of 5 stars Reviewed March 6, 2011 via mobile

My husband and I stayed at the Waldorf Astoria Park City twice now, and both times have been fantastic.

Each time we have stayed in a king suite and although we didn't necessarily need the beautiful kitchen and family room (and extra bathroom) it was a great bonus.

The staff has been friendly and accommodating each time, and the room service is terrific.

I can't even say enough good things about this resort, and we've stayed at resorts all over the world. This one definitely ranks in our top 5.

The biggest downsides are the parking and the cost. It is VERY expensive (we typically pay about $2,000 for 3 nights) but very worth it. The parking, however, is somewhat of a nightmare. You can either have the valet guys (who aren't the friendliest..) park your car or you can do it yourself but the parking lot isn't near the front entrance so it proves to be quite a hike, especially with all your luggage.

If they could get the parking situation fixed this resort would earn 10 stars fron us but even with the parking a nightmare, the place is still fantastic. Oh, and the on-site restaurant, Spruce, isn't bad either!

  • Stayed November 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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632 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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English first
firstreviewqwert
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 1, 2011

I stayed here for a few days on a ski trip. Usually I stay in a condo when I ski, so this was my first time at a full service hotel. After my experience at the Waldorf, I will definitely spend the extra money on future ski trips to stay at a hotel like this, especially the Waldorf. When you are ready to ski in the morning, all you need to do is walk down to the ski prep room with your ski boots in hand. When you get there, put your shoes in a designated cubby hole, put on your ski boots and walk out to the gondola located right next to the hotel. Your skis and poles will already be waiting for you at the gondola. Hop in, ride to the base of the mountain where there are 2 ski lifts to choose from (including the heated "orange bubble" lift), put your skis on and off you go - how easy is that? It was such a relief to not have to carry your equipment anywhere. And if there ever is walking to do, the staff is great in assisting you with any equipment. The hotel also offers free shuttle services (the shuttles are Mercedes SUVs) to anywhere nearby, including the Deer Valley ski resort, the Park City ski resort, Main Street with shops and restaurants, a grocery store, and really anywhere else you want to go. Just make friends with Christie, the concierge - she is AWESOME and helpful with everything.

The hotel is kept very clean and I love the fire pits they have in the front and by the heated pool and hot tub. We enjoyed the constant free hot chocolate and apple cider in the ski prep room. I agree with a previous review that it is annoying to have only 1 dining option, however we absolutely loved the restaurant Spruce. They have great service and the food was delicious. But if you are in the mood for something cheap you will need to catch a ride somewhere else. Overall, the service was wonderful at this hotel and I highly recommend spending extra money to stay at a place like this. My only complaint is our TV would not stay on for more than 10 minutes - it would keep shutting down and we'd have to unplug everything and reset the box and let it boot up again. Kind of annoying, but at least there was a TV in the bathroom to watch instead. :o)
Also, we got massages at the spa and it was very nice, but not the best spa we have been to. I’d rate the spa a 7 out of 10.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Clinton, MI
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 26, 2011

Cleanliness: Everything was very tidy and clean EXCEPT for the main window! The main view from our room was filthy, and looked as though it had not been cleaned in months, which of course did not offer us a nice view. In the morning light, all you could see was the dirt.

Location: This was right in the middle of a group of hotels, which overall seemed very cramped, but I should have expected that. It is a little far from downtown, but nothing to complain about. There was one day when a biking event across the street made just pulling out of the hotel drive a 15 minute event. It would be best to go when there are no events in the area (unless of course you are participating in them)!

Rooms: Nicely appointed, I really enjoyed having two bathrooms in the one bedroom suite. The kitchen was especially nice. Comfortable beds, and quiet where we were. The main bathroom was also really nice. The tiny balcony was a bit of a disappointment, being right above some unfinished construction, not a great view. The provided toiletries smelled strongly of... basically like cologne. My husband and I both hated the strong smell, and he especially did not like that I smelled like a man's cologne.

Service: All parking is valet, and it was often hard to find someone to get the our car, both coming and going. Especially inconvenient when chilly. Their restaurant, the Spruce, offered us the best and worst service we had encountered in some time. It really depended on the waiter you received, although service times in the morning were especially slow, and it often took some time to even be seated. The last morning of our stay we had absolutely horrendous service at breakfast which left me in tears. Both our dinners there however were wonderful and with impeccable service.

Value: A great value for the summer time, at least. A decent hotel, but there are probably better in the area.

Pool: Too cold to swim in, in June.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Syracuse, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2011

Facility is first class (spa / high-end gym, great restaurant, ski valets, heated pool/hot tubs, everyone super nice, etc.) and the particular unit is great with full kitchen, multiple TV’s and fireplaces, etc. We’ve stayed in a lot of nice places, and this is near the top. Couldn’t be easier to get to the lifts as hotel has its own private gondola to take you from entrance to base of mountain. And if ease of travel is high on your list of vacation qualifiers, this is for you … 30 minutes from Salt Lake airport. Finally, the ease with
which we arranged the visit through LastHoorah.com and how it worked with the Waldorf (just like we’d made the reservation directly with hotel – (same check-in and other benefits) but at a much lower price point, was great! Highly recommended. We’ll be going back.

  • Stayed January 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dickerson, MD
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 2, 2011

The Waldorf Astoria has some nice things about it, but avoid it during the festival. They are toally unprepared transportation wise. They advertise that they have a free shuttle into Park City 's Main street and other locations and they are good about getting you there, but terrible about picking you up. We went with 3 other couples and diiferent people were stranded multiple times. Once we waited an hour at Deer Valley and after calling repeatedly we gave up and went back to the hotel with skis, boots etc on the public bus. Not fun. If they would just tell you they would come in an hour then you could go to the bar or shop, but instead they are always going to be there in a few minutes and you stay outside, freeze and fume. After complaining we never heard from a manager or heard back. We definately weren't the only ones; there was frustration among many guests and most just decided to use the towns shuttle and hoof it back from the public bus stop. Not what you are expecting at the prices here,
We had a 4 bedroom unit and the rooms were nice, but the living room didn't even have seating for all 8 of us so 3 people would have to pull up dining room chairs. We were told that each room had it's own bathroom, but for one of the rooms it was out in a hall and to get to another room you had to walk through. The kitchen looked fancy, but didn't have the equipment to cook meals for a large group, We asked for larger pots and pans, but got 4 medium sized frying pans. Silly, but very inconvienent.
The housekeeping staff and concierge were great, the restaurant, Spruce, was yummy and the bar was nice. The spa was also great, but expensive. For skiing it isn't really ski in and ski out. You have to take a gondola up to the base of the Canyons. Also important to note is that hte Canyons is not a beginners mountain. There is only one area with 2 slopes that is rated green. The rest of the mountain is beautiful and huge, but tough for some of our group, hence the trip to Deer Valley.
All in all, it's probably great at other times of the year if you want to be pampered and like the Canyons. It is a pain to get around to Park city and Deer Valley, and avoid it during Sundance!

  • Stayed January 2011, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Tulsa, Oklahoma
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2011

I spent Christmas 2010 in Park City with my husband, our Niece, my best friend, and her son. We loved the Waldorf - the service was excellent. We arrived on the 23rd and took advantage of the Park City Quick Start program - on certain dates, you can get a free lift ticket at one of the 3 area resorts if you are planning to ski on the same day that you fly in from out of state. google it! the staff lugged our bags to a large bathroom/changing room so that we could get into our ski stuff since our room wasn't yet ready.

The Waldorf serves the Canyons ski resort. There is a dedicated gondola called frostwood right across the street that takes you up to the base. A "ski valet" will even haul your skis the short distance from the Waldorf. Note: the Canyons is a pretty tough mountain. There is not a lot of green terrain. If you are skiing with beginners, there does not seem to be a lot of opportunity to ski together. I would recommend planning to visit deer valley for a day if you have beginners.

We had a full kitchen in our 2 bedroom suite. If you're going to cook, I'd recommend inventorying it and seeing if you need anything (we had to get a skillet) and the staff will bring it to your room.

There is a heated pool and a hot tub at the hotel, which were both awesome. The only thing that bothered me was that they did not turn off the music in the pool area all night. The rooms were a little on the warm side, even with the thermostat turned all the way down, and we would have liked to crack our bedroom window. That was not possible with the music blaring 24/7 and our room facing the pool.

Both bathrooms had jetted tubs - a bigger one in the master and a smaller one in the second bedroom. I absolutely loved the golden door eucalyptus products - they smell amazing. i've been hording a small bottle of the bath salts that i had leftover from the trip.

All said, it would be hard to go wrong staying at this hotel. The service is second to none, the property is beautiful, and the skiiing was great!

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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West Hollywood, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 26, 2011

My husband and I stayed here with a group of friends for the Sundance Film Festival opening weekend. From the moment we arrived, the staff was extremely friendly and accommodating by offering us hot chocolate and helping us check in to our room. The property is absolutely 5 star-gorgeous, brand new, super clean, cozy, and posh.

We stayed in room 5613 which was small and did not have much of a view but was very nice inside. The bathroom had a large jacuzzi and the room had a fireplace and a flat screen TV.

One evening after snowboarding we went swimming. The pool was heated to about 100 degrees and the hot tub was very nice and warm also. There are huge towels to dry off afterwards.

For skiing or snowboarding, go to Canyons-it is much easier since the hotel is located at the base of the ski resort. You can rent and buy lift tickets at the hotel and go directly on the slopes.

The restaurant is delicious too-they literally have the most amazing breakfast sandwich-ask for it on a croissant panini style. Also lunch was superb! Did not have dinner there but I'm sure it is amazing.

The ONLY issue we had was the shuttle service-it takes you to town anytime you want to go but FORGET it if you want to come home on the shuttle-they are NEVER there to pick you up even after calling them multiple times. We took cabs every time and spent a lot of money on taxis to get back to the hotel.

Overall, excellent!

  • Stayed January 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Waldorf Astoria Park City

Address: 2100 Frostwood Drive, Park City, UT 84098 (Formerly Dakota Mountain Lodge & Golden Door Spa)
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Park City
#7 Spa Hotel in Park City
#7 Luxury Hotel in Park City
#8 Romantic Hotel in Park City
#9 Family Hotel in Park City
#10 Business Hotel in Park City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Waldorf Astoria Park City 4.5*
Reservation Options:
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Also Known As:
Waldorf Astoria Park City Hotel Park City
Waldorf Astoria Park City Utah

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