The walk to our room was the longest I have ever had in a hotel.The one bedroom suite was very nice but has absolutley no storage and a very small closet. If you were here to ski I do not know where you would store your items. Also, the one bedroom suite is designed for a family. There is no place for clothes or personal items other than the one closet and one small chest in the bedroom. Lots of room and wall space but no dressers, chests or storage areas. Nicely furnished kitchen and w/d in room. Bathroom is large and has separate bath and shower with dual vanities. Upon check in the room was very warm. Called front desk and found out the AC was broken. They could have told us at check in. Requested a fan and was told they did not have any but one was delivered fairly quickly. Bathroom light was burned out and phone did not work in master. The room service is horrible. Out of numerous meals delivered over four days only one meal was correct. Server broke glassware all over table and carpet on first morning then never delivered replacement food to room until I called the GM. Staff appears to be very young and lacking in training for a 5 star resort property. Spa had fabulous services but the massage and facial rooms are located below the fitness center. So while enjoying your $200 facial or massage you must listen to the constant banging on the floor over you while people run or work out on the equipment. Spa manager would not even come out to talk to me and the girl at the desk acted like they had never heard this complaint before. Surprising, considering the therapist began to express her apologies as soon as the guest running above us began his workout. She said it was a bad design of the spa layout. Somebody failed to look at the architectural drawings before building! Spruce restaurant was very expensive. Service in the restaurant was excellent while quality was just ok.I think this property has a lot to offer if they get it together, hire more staff and train them better.