It is a beautiful hotel, it must be said. The staff is friendly, but bumbling. Let’s take room service. Our dinner arrived, along with a couple of bottles of water. They forgot the bottle opener. By the time it arrived, we’d finished our dinner. Then we stepped out of the room for a couple minutes. When I returned our service table had been removed, along with the fresh pot of tea and water bottles I had set aside on the kitchen counter. Now personally, if I’ve spent 12 bucks for water I’d like the chance to drink it. So, for heavens sake, here we are waiting for our drinks again. Incredibly, they forgot the bottle opener a second time. Then, at 9:15pm room service knocks loudly on the door to deliver a cocktail—not mine! But thanks for waking up the sleeping baby.
At the Waldorf I expect exceptional service—not a comedy of errors. This amount of bungling doesn’t make for a relaxing stay, particularly when you have three small kids.
Also, the Kids’ Club is closed. Worth noting their own staff is apparently unaware of this, as I had a bellhop enthusiastically tell my kids they had their own special place on the 4th floor! …. Just kidding!