When hearing Waldorf Astoria, the expectations are high! Upon arrival in the one bedroom residence, it was definitely exceeding my expectations. With a nice bed, two bathrooms, a large living room, including dining room and high-end kitchen (incl. washer/dryer) it was a small slice of heaven.
However in hospitality - service is a decisive key factor and that is where I was seriously disappointed. Before arrival I asked several questions via e-mail, but for some reason they ignored the question about possible hotel/airport transportation? Upon arrival, we weren't in the system, despite having been e-mailed the booking confirmation. One colleague arrived a day later, but upon check-out they were adamant that he stayed the same duration since the system was telling them this. It wasn't till showing the flight details that they understood they were wrong.
Upon returning to my room, my bed had been made but my door had been left open, without any staff inside. So anybody could have been in my room! At the restaurant one evening we had the waiter forget part of the order, it also took the kitchen over an hour to prepare the meals.
The valet service due to a lot o people leaving, it took about half an hour before we were able to get out truck which was sitting 50ft down the driveway.
So all in all these sometimes small points added up to a big nuisance and Waldorf was not able to match my expectations.
I do need say that not all service was bad, particularly the breakfast was lovely outside on the terrace.