We were just in Park City at the Waldorf on the 14th of July. We stayed and it was a good experience for us but not great. The check in was smooth and professional, bottled water was brought to us upon our arrival while we were checking in. After a long hot drive from Moab Utah (about 5 hours in a convertible) in pretty extreme summer heat, it was welcome. We were in a suite which was an excellent choice. It had all Viking appliances including a full blown kitchen with EVERYTHING imaginable from top of the line blenders to high end cutlery, gas stove, range etc. Washer and dryer too. The bellman was the best and most professional I have ever had the pleasure of. He showed us how everything in the place worked from icemaker to fireplaces, TV's etc. Showed us the pool area, ice machine, told us about dining options and almost performed like a concierge. Simply oustanding. We decided to stay at the Waldorf at the last minute. We had been on a week long tour of Utah and had been all over the state touring the state parks. UTAH IS AWESOME. What an under rated vacation destination. It is much more that just skiing.
We were ending our tour and we were to be flying out of Salt Lake City the next day. We were about out of clean clothes by the end of the week and were down to totally casual attire. No long pants or even business casual. Just shorts and the like. We were traveling pretty light as we were moving every day or two. We had been staying at hotels near the state parks mostly. However after a week of going at it 12 - 15 hours a day sightseeing, we decided on a little R and R and pampering. I wanted to go down to the restaurant for dinner. We really didn't bring clothes for a 5 star restaurnat as we didn't know we'd be near any. From what I had seen in the travel guides everything was pretty basic out in the boonies where the state parks were. I assumed there was a dress code at the Waldorf Restaurant so I called and asked what the appropriate attire would be to dine with them in the restaurant vs having room service? I was pleasantly surprised that casual wear was fine! They said the proper attire was mountain casual. We went down stairs and decided to sit on the deck and have a couple of bloody marys before dinner. The outdoor dining and area for cocktails overlook the pool from just a few feet away. The pool was outrageously loud with SCREAMING kids like I was at the public pool somewhere. I really don't like paying $250.00 for dinner and drinks while being serenaded by screaming kids. We opted to dine inside for this reason. Othewise, I would have dined outside. We had a great waiter. I had seen lobster on the menu for in room dining just in case we could not get in the restaurant. I was all set for lobster. I went to order the tasty crustacean and was informed that was a menu item available in winter only. I thought that was a bit late to be having it on the menu if it was a winter only item since it was mid JULY? I disappointedly but open mindedly decided on my second choice of the New York strip. (Mahi Mahi was the featured item on the menu that night.) Our waiter gave a good description of it. However I over heard another waiter describing it to a patron from England as a meaty fish much like sword fish. (Since I had about 100 pounds of Mahi Mahi filets in my freezer that I caught in May in the Florida Keys, I knew that to be a very poor description. Mahi Mahi is nothing like swordfish. We ordered an appetizer of Diver Sea Scallops that were delicious. Two scallops about the size of a half dollar appeared brought with 3 spears of asparagus and a tasty buttery rich flavored sauce. We also ordered a caesar salad. The appetizer and salads were great although the appetizer was quite small. For 18 dollars 2 scallops was a little ridiculous. It was good though I will give them that. However, the New York strip was mediocre. For a steak priced like I was at Ruby's or Mortons, it should have been better. It was thin, about 1/2 inch I would say. It was, ordered medium rare, it was more on the medium well side, quite (over cooked) and to be honest it was gristly and had all the fat on the outside edge. No marbling at all. Definitely a select or choice cut. Not prime. The service was 5 star but not the steak. We went back to the room and crashed. We were not going to leave the next day from Salt Lake City. About 10 a.m. Orbitz called and said I flight was delayed. My wife called about 10:30 and asked about a late check out. She was told 11:30 was check out time and that our suite was already rreserved by another party for the day. They were apologetic about it and totally professional. We totally understood except that two places in the room it was noted check out was 12 PM and check in was 4 p.m. The in room guest services book and the poster with the property layout on the back of the door both stated that it was 12 noon. I called down to see if I could arrange for a couple of more hours and was told that check out was 11 a.m. So in just 2 minutes we were given two different check out times, neither of which matched what was provided in the room. I told them there were two places in the room posted as 12 p.m. check out and that would be when I would be checking out. They said OK that was fine and that the policy had changed back in the winter. We checked out with out any problem and were again given bottled water to take with us. Valet was excellent and everything about the stay was excellent except the two things noted. They apologized for having the outdated information in the room and that was it. No big deal but enough to keep me from giving them a 5 star rating. Compared to the Ritz, the Conrad, Fairmont, Four Seasons, it was just a step down. That was my first stay at a Waldorf and it was not up to par with the other 5 star establihsments I have stayed in. All in all it was a good stay and I would do it again. Oops, I forgot about the 25 dollar resort fee for the pool, and internet? Really? You charge that kind of price for a suite and I have to pay for internet and pool and I didn't even use the pool for the screaming kids. However if you are charging me for it I shouldn't have to listen to screaming kids. Not a bad stay but in the art of running a 5 star establishment, the little things are what separates the 4 and 5 star establishments. Genius is in the details. The Waldorf in Park City has just a bit of work to do to reach 5 star status.
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- Also Known As:
- Waldorf Astoria Park City Hotel Park City
- Waldorf Astoria Park City Utah