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“Aging facilities but great location and wonderful staff” 3 of 5 stars
Review of Canyons Grand Summit Resort Hotel

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Canyons Grand Summit Resort Hotel
4.0 of 5 Resort   |   4000 The Canyons Resort Dr, Park City, UT 84098   |  
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Hotel website
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Hotel amenities
Ranked #32 of 58 Hotels in Park City
petd0c
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
“Aging facilities but great location and wonderful staff”
3 of 5 stars Reviewed March 14, 2013

Stayed at the Grand Summit for 5 days for a professional meeting in March. This is my second stay at this facility- the first was almost 11 years ago when the hotel was relatively new. Among the positives are the wonderful ski in/ski out location, the kitchenettes in the rooms and convenient conference facilities. Additionally, I found the staff to be very helpful and friendly. Among the negatives are that the hotel is aging and in need of some updating. Lighting in the rooms is rather dim (stayed in a king standard room), the furniture and kitchen appliances are getting worn and outdated and hallway decor needs to be updated and modernized. This facility was built at the same time as its sister hotels in Steamboat and Crested Butte but is now owned by a different company. The facility in Steamboat has done a much better job of updating the rooms, halls and general appearance of the property (I've owned a fractional there for 10 years) than they have here and they are very similar in design and original decor. Nonetheless, the hotel is friendly, well located and has very nice work out and pool facilities. I would stay again but my opinion is that they would be wise to update significantly to keep up with other properties in the area.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDailey, General Manager at Canyons Grand Summit Resort Hotel, responded to this review, March 20, 2013
Thank you for taking the time to write about your experiences here at the Grand Summit. First off, I am happy to read that you found the staff friendly and helpful. We focus on not only having employees that are service minded, but that they guide our guests to extraordinary experiences; creating long-lasting memories with family and friends. Your feedback is great confirmation that we are on the right track with our goal to be the friendliest resort around.

Concerning the feel of the Grand Summit Hotel, I want you to know that this is the primary focus of the Owners. A design team was brought in a few months ago, and have been working hard to give a great update to our rooms, and common areas. I trust that if you come to visit again, you will be pleased with the changes.
Thank you for staying with us again, and we hope to have you back!

Mary Sorensen
Property Manager
Grand Summit Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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264 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
Bellvue, CO
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed March 13, 2013

Overall I was disappointed by the resort. They seem to be cutting a lot of corners and running on their reputation. For example, the lobby had a chess board but the pieces were broken and the set was incomplete. The food was overpriced and there were very small portions. The staff at the front desk was poorly informed about meeting locations and times. I will not return.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDailey, General Manager at Canyons Grand Summit Resort Hotel, responded to this review, March 20, 2013
I am disappointed to read that your perception of the resort is that we are doing things cheaply. I assure you we would never want a guest to feel this way, especially with the incredible amount of updating we are doing across the board. Your input has been shared with all of management, as this perception is not acceptable to us. We have already started to brainstorm ways that we can give those special touches throughout the resort, that leaves people feeling well taken care of.
Note that we have removed the chess pieces as clearly it provides no purpose being out on the floor. Thank you for providing us with this feedback and motivating us to continue discussions on what we can do to be the best.

Mary Sorensen
Property Manager
Grand Summit Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 12, 2013

Exceptional location with very professional staff. Standard king bed rooms well appointed but a bit small. Very good bars/restaurants adjacent to hotel. And, best of all, a high speed quad lift right out the hotel's back door!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDailey, General Manager at Canyons Grand Summit Resort Hotel, responded to this review, March 20, 2013
I am happy to read that you were so pleased with your stay at the Grand Summit Hotel. The location is prime, as it puts you so close to the lifts, as well as the excitement in our plaza area. I am also happy to read that you found the staff to be very professional. It is always a great motivator when the staff gets to read that a guest found them to be great at their job.
I sincerely hope that you visit us again. Thank you for submitting this review on TripAdvisor.

Mary Sorensen
Property Manager
Grand Summit Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut, USA
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 10, 2013

My wife and I spent two nights at the Canyons as part of a group of hospitality professionals. The rooms were nice enough, but for $300 per night, I was expecting higher quality. The convenience of ski on/off was great, so that helped. The report itself is amazing, with a diverse array of offerings for skiers/boarders of all levels. Its also very family friendly. I could see letting my sons, who are grown now, run around on their own if they were teens/tweens, without worry. The pool/hot tubs are great, although there should be drink service available. I had to get out of the heated pool, and walk into the spa area to ask for a drink. That was cold! The food for breakfast in the Cabin restaurant was good, with fresh fruit, oatmeal, yogurt, breads, plenty of egg concoctions, etc.

Room Tip: The rooms facing the hill are the best! You can also get rooms facing the valley, which is also a ni...
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 8, 2013

i am from Aspen Colorado, known as a top notch world class resort and l was totally impressed with the Canyons Grand Summit Resort Hotel during our 2 day stay. Everything, every detail was perfect for us during our stay. The food delicious, the rooms exquisitely comfortable and clean with fireplaces and jacuzzi tub in our suite, views, amazing room service speed, the absolute nicest most professional staff in the world. Highly, highly recommend to those who want excellence with genuine warmth.

thank you so much, we will be back!

Room Tip: If you are romantic, spring for the suite to have the fireplace going as you watch the sunset and br...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed March 6, 2013 via mobile

This facility was below even the local mountain we go to in NY. It is basically a room to the side of the hotel lobby. Very cramped space and the furniture looked dated. The preschool room is basically another hotel room turned into a space. Also very cramped and unfit to be called babysitting. We were surprised for a resort as highly regarded to have such a facility that's basically an after thought. It's too bad.

Stayed February 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southbury, Connecticut
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 4, 2013

Was there last week and had a great time. The hotel is well maintained and very clean. The staff is friendly and very helpful. The best part was getting out of bed, going out the door and jumping on either the orange bubble chair or gondola. And, then jumping back to the hotel for a quick lunch or nap. Absolutely, the best!

Room Tip: 5th floor is best.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canyons Grand Summit Resort Hotel

Address: 4000 The Canyons Resort Dr, Park City, UT 84098
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Park City
#9 Spa Hotel in Park City
#11 Luxury Hotel in Park City
#12 Ski-In / Ski-Out Hotel in Park City
#21 Business Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Canyons Grand Summit Resort Hotel 4*
Number of rooms: 358
Official Description (provided by the hotel):
The Grand Summit Hotel, a AAA Four-Diamond resort, sits majestically in the heart of the Resort Village. This property is a combination of beautiful design, exceptional ski-in / ski-out location, attentive service and livable luxury. It has the variety to suit the most diverse families and groups, with 350 lodging options including hotel rooms, studios, 1, 2 and 3 bedroom suites and expansive luxury penthouses. From the moment you arrive to the covered porte cochere of the Grand Summit, our staff is dedicated to making your stay here at Canyons an exceptional experience. Whether you need to relax in our warm and inviting grand lobby after a long travel day, or you are inclined to get out and enjoy the outdoors as quickly as you can get checked-in, our concierge and bell staff are at your service. Of course, there is no shortage of amenities, depending on your room choice--all rooms have color televisions (flat screen), terry-cloth robes (available on request), coffee makers, hair dryers, iron & board, down comforters, alarm clock and CD player/stereo. Many rooms have balconies, fireplaces, whirlpool tubs and full kitchens with service for eight people featuring GE Profile appliances and granite countertops. High-speed wireless internet access (WiFi) is complimentary throughout the hotel. Our outdoor heated pool is the place to relax. If your adventures exploring the outdoors wear you out, try a relaxing massage or indulge yourself with a luxurious spa treatment from the Canyons Resort Spa and Health Club. Dining options include The Farm, Red Tail Grill and First Tracks Cafe. ... more   less 
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Also Known As:
Canyons Grand Summit Hotel Park City
Canyons Grand Summit Resort Hotel Park City, Utah
Summit Park City
Park City Summit

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