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“Pricey for what you get” 3 of 5 stars
Review of Canyons Grand Summit Resort Hotel

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Canyons Grand Summit Resort Hotel
4.0 of 5 Resort   |   4000 The Canyons Resort Dr, Park City, UT 84098   |  
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Hotel website
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Hotel amenities
Ranked #31 of 58 Hotels in Park City
Whitehall
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Pricey for what you get”
3 of 5 stars Reviewed March 4, 2013

I've stayed at many ski resort hotels and this hotel provided very good accommodations, but at a very high price.

It has a great location if you only plan to ski the Canyons, but if you want to get to Park City or Deer Valley, good luck. The hotel does not provide a shuttle during the day, so getting to the other resorts involves a ride on 2 buses, or a ride on a gondola and then a bus.

The outdoor heated pool and three hot tubs were very nice.

They provide an excellent breakfast buffet for $23.

My room was well appointed overall and everything was functional. It did not have room darkening shades (this is a deal breaker for me). It had slat blinds, which could not be raised, so they obstructed the view out my window.

The other thing is I like drawers to store my stuff as I do not travel light, and this room only had one TV cabinet with tiny little drawers... not very practical.

  • Stayed February 2013, traveled solo
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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252 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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  • German first
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English first
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 3, 2013

Can't beat the loaction if staying at Canyons Resort. Just walk out the door and your on the heated Orange Bubble lift or walk a couple of hundred yards and your in the Resort Village or on the main gondola up the mountain.
The rooms are spacious and the hotel offers all the amenities of a major hotel- restaurants, room service a ski check just steps away from the exit to ski from. At the end of the day just ski up to the hotel, walk in the door and check your skis. Then relax in the heated pool or hot tubs, enjoy the spa and exercise facility. Take a free shuttle into town.
Wow! All that you'd want in a ski vacation.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phila
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 2, 2013

We should have heeded the "not up to snuff" review of February 2013. We,too, are here for a medical conference. Booked a one bedroom suite. Room is fine. Upon booking and confirming reservation, we were told the day bed in the window would be made up for one of our kids.
We arrived @3 and the bed was not made and there were no linens for us to make it. The bell boy said he would have housekeeping take care of it.

We went outside to secure skis for the next day. We came back to discover housekeeping hadn't been there. Called @ 5 to request the linens. Kristin assured me she would take care of it. Told her will be back @7. We came back at 7 and housekeeping hadn't been there. Called Kristin again. She seemed quite confused and said she will take care of it. That was a lie.

Eventually spoke to a manager,Jeff, who said he would personally bring the linens. That was a lie too. Apparently the head of housekeeping,Will, does not heed the manager.
We had been traveling all day and it was hours past the kids bedtime and there were no linens for the second bed.

After going ballistic on manager and housekeeping, finally received 2 sheets and a pillow 5 hours after the initial request. Had to put kid to sleep on old dirty day bed.

I did tell Jeff I would share this experience on Tripadvisor. He concurred with this negative experience and I am confident he could care less.

Next year it's back to vail!

Room Tip: Bring your own linens.
See more room tips
  • Stayed March 2013, traveled with family
    • 1 of 5 stars Service
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San Francisco, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 26, 2013

I had a nice 2-night stay at the Grand Summit. The location is fantastic at the base of the main lifts and our room was nice - not wow factor but good. The Canyons area is still growing and has a nice homey feel to it but the overall area is still pretty quiet with not many apres ski or dining options. The resort does have a free hourly shuttle to Park City which was nice. Staff in the hotel were all wonderful as was the waitstaff at the Farm. The folks at Red Tail were not as friendly or accommodating so we stopped trying to go there. If you want to ski the Canyons and have a nice place right by the lifts the then Grand Summit is a good option.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denham Springs, Louisiana
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 25, 2013

The Cayons Grand Summit offers geat admenities, location, and skiing. Ski terrain is perfect for families with moderate ski skills ... plenty of blue/green runs.

Reservation Dept is the worst I have ever dealt with! If you stay at this facility DO NOT make any modifications to your reservations : room, ski school, or other. We had changes prior to arrival to the lenght of our stay as well as modifications to ski school registration. Both were mishandled and resuted in overbilling of the room, and lost ski time due to child care/placement in confirmed ski school. To make matters worst, the staff clearly acknowledged that the mistakes were thier's based on notes on our file. No compensation for lost ski time was offered, and we are still having to call THEM to get overbilling handled.

Overall the facility is really nice... I would not recommend to a friend, but it he wanted to go I would say get your scheduled worked out prior to every calling them to book .. and once your booked DON"T CHANGE A THING ..

I think Jerry Sienfield said it best .. " They know how to take the reservation .. they just don't now how to KEEP th servation"

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodland, California
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 22, 2013

We had been to the Grand Summit ~ 5-6 years ago.
we stayed in a 2 queen bed room. large enough to put 2 suitcases up, not bump into each other.
While not luxurious, accommodations were everything that we could expect for a ski resort, and better than any other ski resort hotel we've stayed at except for the Four Seasons-Whistler.
Closet good size, could use a couple more hooks to hang helmets, gloves, etc.

bathroom is "ski lodge" comfy.

restaurants are associated with hotel were generally good quality food, fairly priced.... for a ski resort.

Service was excellent from front desk, housekeeping, ski valet, and servers in restaurants.

ski lift is literally <100 ft from the back door.

internet service free and good speed.

used hotel's reservation desk to discuss various "packages". they helped pick the best one for us.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 8, 2013

We recently had a conference at the Canyons Grand Summit Resort. This is supposedly the premier property at the Canyons resort. I am a physician and attended a professional conference at the property in early February. I ski regularly at resorts across the US every year.

We were in for quite a disappointment.

We had booked a studio apartment which we were told came with a couch, fireplace and kitchenette. On arrival there was no one to help with the bags and not even a cart to assist in getting our bags up to our rooms (hence, three trips up and down from the 5th floor). There was also nowhere to put our skis and those too had to go to our room.

The room was horrible!!! It was a small Motel 6 hotel room with a twin futon crammed in by the window and barely space to walk. No fireplace, no couch, 27inch crappy TV on the wall and virtually no decor. The mirror and wall art came off the Walmart clearance rack. My college dorm room would have been preferrable.

We complained to the front desk. We were received with little sympathy. Over the next few days the room was not attended to by the cleaning staff and we had to call at 5 or 6pm to get simple towels and toilet paper. The DVD didn't work and when we tried to have someone attend to that issue...no luck.

Most of note, we had friends staying at "cheaper" properties within Canyons which we visited that were actually beautiful and would have been much cheaper to stay in.

The only redeeming thing about the property was the mountain. A huge swath of terrain and great grooming. A very good ski school as well.

I will be influencing my society to choose a different site when coming to Utah in the future. This is not the place to spend your vacation dollar in the Park City area.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDailey, General Manager at Canyons Grand Summit Resort Hotel, responded to this review, February 20, 2013
Thank you for taking the time to submit a TripAdvisor review. I appreciate the candid feedback as it helps us stay focused on the areas that need it.
As I mentioned to you before your departure, we too feel like it is time to replace many items within the rooms, and to add special new touches to upgrade the overall feel. We just replaced all beds with new mattress', and have completely changed out our linen package. Now guests can sleep comfortably in beautiful white linen, on a brand new mattress, and hopefully feel as spoiled as we would wish them to.
We also have brought on a team of designers to aid us in picking new furniture pieces, as well as update our current art, mirrors, chairs, materials in the room, etc.. I do hope that you come back so that we might show off all the changes that are coming our way.
Thank you for the feedback on housekeeping not leaving you enough items for your family. I have given this information to the Director and he is following up with the appropriate employees.
I am happy to read that you loved the location. We certainly are blessed to be right on the mountain side, and this makes it great if you have little ones.
Thank you again for your feedback, and we certainly hope you come stay again.

Mary Sorensen
Property Manager
Canyons Resort Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Canyons Grand Summit Resort Hotel

Address: 4000 The Canyons Resort Dr, Park City, UT 84098
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Park City
#10 Spa Hotel in Park City
#11 Luxury Hotel in Park City
#12 Ski-In / Ski-Out Hotel in Park City
#21 Business Hotel in Park City
#26 Family Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Canyons Grand Summit Resort Hotel 4*
Reservation Options:
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Also Known As:
Canyons Grand Summit Hotel Park City
Canyons Grand Summit Resort Hotel Park City, Utah
Summit Park City
Park City Summit

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