We arrived at the Park Plaza Resort on September 1, 2012. Unknown to us at this time was the fact that there was major construction going on in and around the resort. Rooms were being renovated, the driveway to the underground parking facility was being ripped up, and the noise level was high. The General Manager informed us of this upon check-in. There was no effort to try and place us in a "quieter" room until both my husband and I got more and more adamant. You could not upgrade, as the upgrades were the rooms being renovated, so we opted for the furthest room away, which was really impossible because construction was being done in all four corners of the resort. There was no escaping the work noise. To add to this frustration was their decision to park their shuttle, which was advertised as their personal transportation to their guests to get around town, in the underground parking facility which was under construction. The shuttle van was trapped! RCI was notified on August 31, 2012 about this renovation, when in reality, according to the guests we encountered, had been going on for weeks. The situation became personal because we had personally discussed our stay with the General Manager two weeks prior to the trip. We were told nothing. In short, had we known about this when we booked on January 9, 2012, we would not have gone.
Giving us daily towel exchanges did not make up for not being up front with your guests. Shame on you!!!
- Official Description (provided by the hotel):
- Family condo boutique resort centrally located in Park City. We are 1 1/2 miles from Main Street and Park City Mountain Resort. 4 Miles from Deer Valley and 8 miles from the Canyons. Our mini, one and two bedroom condo suites have full equipped kitchens, living areas, fireplaces, and balconies. Our studios have kitchenettes. In season we have a courtesy shuttle that will take our guests to the two ski resorts nearby, Main Street and nearby attractions. 24 Hour Front Desk, Indoor Pool and Jacuzzi, Fitness Center, Sauna, Ski Storage Lockers, Shuttle Reservations To And From Salt Lake City Airport, Complimentary Shuttle Within Park City, Underground Parking, Pre-Book Lift Tickets, Free Laundry, Free local calls, Free DVD's, Community Barbeques, Elevator, Guest Services, Meeting Facilities, Daily Maid Service, include Lobby Amenities and Events through the week ... more less
- Reservation Options:
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- Also Known As:
- Park Plaza Hotel Park City
- Park City Plaza Hotel
- Park City Plaza Resort
- Park Plaza Park City
- Park City Park Plaza
- Park Plaza Resort Park City, Utah