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“Great hotel and meeting space” 4 of 5 stars
Review of TownePlace Suites Provo Orem

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TownePlace Suites Provo Orem
2.5 of 5 Hotel   |   873 North 1200 West, Orem, UT 84057   |  
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Ranked #3 of 9 Hotels in Orem
Certificate of Excellence
Salt Lake City, Utah
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great hotel and meeting space”
4 of 5 stars Reviewed May 1, 2014

This hotel has everything! The rooms feel so open and roomy and the full kitchen is a huge plus! I love the location of the hotel, right near the freeway and also just a few miles from the mouth of Provo canyon which gives easy access up to Sundance and Park City. I slept like a baby and didn't hear freeway noise, despite being so nearby. This hotel is great for both family travelers and business travelers thanks to the full kitchens, separate bedroom/living space and large desk space. Great hotel option for those looking for easy access to everything, plus friendly staff. We stayed here while hosting some business meetings, and their meeting space is awesome. They arranged to have the attendees be able to pick things out of their convenience store area as needed for snacks/drinks throughout the day. All the attendees loved this option! We will definitely continue to book meetings and rooms here in the future!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, Director of Sales at TownePlace Suites Provo Orem, responded to this review, May 23, 2014
Janell,

Thank you very much for taking the time to leave a review about your recent stay with us at our TownePlace Suites by Marriott. It is very important to us that our guests enjoy their stay and that when you leave you want to come back the next time you are in town.

Thank you for sharing your feelings not only about your room and that you and your baby "slept" like babies, but for our meeting room and the experiences that you and you the company you work for have had during your business functions.

We are here to serve you, and look forward to seeing you again in the near future.

Warmest Regards,
Michael Gregson
Director of Sales
801-225-4477
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82 reviews from our community

Traveler rating
    48
    16
    11
    5
    2
See reviews for
32
7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Albuquerque, New Mexico
Top Contributor
174 reviews 174 reviews
33 hotel reviews
Reviews in 49 cities Reviews in 49 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed April 20, 2014

The location is close to the interstate, which would be good for a one night stop. However the proximity to the highway results in a lot of traffic noise in the morning. The rooms are spacious but the furniture is worn and tired. For an extended stay hotel, the furnishings are oddly placed and not well thought out for best use of the area. Beds are average (not the usual Marriott beds). Towels small, no clothes hook on back of bathroom door, divided bath, but no towel rack in sink section. Housekeeping did not get to returning guests rooms until later in afternoon which meant coming back for evening, guests had to sit in lobby for awhile. Breakfast less than mediocre.

Room Tip: Try for a room on opposite of the interstate.
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, Director of Sales at TownePlace Suites Provo Orem, responded to this review, April 22, 2014
Dear mbin8910,

I am sorry to hear about your So-so recent stay with us. It is our goal and desire to ensure that every guest that walks through our door to stay with us receives exceptional customer service and is completely satisfied with our ammenities. Although being so close to the inerstate is a benefit for our guests, it can also cause noise problems at times for a couple of our rooms that are on the corner of the hotel close to the freeway when there is a lot of traffic or loud Semi's driving through the area. We did have guests waiting in the lobby for their rooms on the day you checked in as well, but please know that they arrived early and we worked as quickly as possible to get them in their rooms and had all of their rooms ready before the guaranteed check-in time we promise our guests.

We are glad that you found our rooms to be clean, that is very important to us. It is also important to us to make sure that each guest leaves us with the desire to come and stay with us again. Please allow us the opportunity to be your hosts the next time you are in Utah County so that we can make it up to you and provide you with an exceptional stay. We strongly recommend you and all of our guests to reach out to our front desk staff right away if anything is not up to your satisfaction upon check in so that we can make sure that you are happy and completely satisfied with your stay. Have a great day!

Warmest Regards,
Michael Gregson
michael.gregson@marriott.com
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Rancho Cucamonga, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2014

I've been a Platinum Elite member with Marriott for a number of years. This hotel and staff are terrific. Whenever I'm in the area, I chose to stay here. The room is spacious and comfortable. Restaurants and grocery store are within walking distance. Another reason I enjoy staying here it that it is pet friendly. On some business trips my wife and our dog will travel with me. Pet friendly hotels are scarce these days. Great hotel and would highly recommend it to anyone traveling in the area.

Room Tip: We enjoy staying on the rooms facing east. The view of the mountains is terrific!
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, Director of Sales at TownePlace Suites Provo Orem, responded to this review, April 22, 2014
Dear Ken S,

Thank you very much for taking the time to leave a review in regards to your recent stay with us at our Marriott TownePlace Suites in Orem Utah. We are so glad that you enjoyed your stay and appreciate your comments about the beautiful view of the mountains in the East facing rooms. Please feel free to reach out to me when you are coming back to stay with us next time so that I can ensure that you have an exceptional stay! Have a wonderful day!

Warmest Regards,
Michael Gregson
TownePlace phone: 801-225-4477
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Byron, Wyoming, United States
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 9, 2014

We had to make a quick trip to Utah for a funeral. This was a great oasis and place of refuge for our family. A quiet place that we could go and rest while dealing with the loss of a loved one. The room had everything we needed and I loved the full kitchen with a full sized fridge. The bathroom is a little small but the sink and vanity are outside the bathroom so more than one person can be using the area.
The breakfast is simple. Waffles, muffins, fresh fruit and cereal. No sausage, bacon or eggs. This would be a great place to stay for a tournament or vacation with a family. There is a WinCo right across the street if you want to buy food and prepare your own meals. There is also a McDonalds and Subway nearby for quick and easy meals or snack. This hotel is right off the interstate and easy to find. Very accessible.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, Director of Sales at TownePlace Suites Provo Orem, responded to this review, April 14, 2014
Dear Tracy M,

Thank you very much for taking the time to leave us your feedback in regards to your recent stay with us. We are so glad that you enjoyed your stay. Your review was extremely helpful for our future guest looking to know more about not only our hotel and rooms, but the local area as well. Thank you!

We are so sorry to hear about the loss of your loved one. We hope that you and your family are doing well and that we were in some way able to make your stay in Utah County comfortable and relaxing during this difficult time for you. We wish you all the best and hope that we have the opportunity to serve you again in the near future, and this time under better circumstances.

Warmest Regards,

Michael Gregson
Director of Sales
michael.gregson@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Provo, Utah
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2014

I love this hotel! I had my bridal shower here and it was so nice! It was a very memorable event. The hotel was very nice and the employees were very helpful. I highly recommend having a event or staying here!!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, Director of Sales at TownePlace Suites Provo Orem, responded to this review, March 31, 2014
Dear MaryJWa,

Thank you very much for taking the time to leave a review in regards to your Bridal Shower event. We are so excited and happy to hear that you and your party had a wonderful time at our hotel and especially at your Bridal Shower! Congratulations to you and your spouse, we hope that your wedding was amazing for you and we wish you all the best for your future together!

Let us know when you are ready to come back and we will be thrilled to have you anytime.

Warmest Regards,

Michael Gregson
Director of Sales
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Lehigh Acres, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2014

Our family travels to Utah often. We have family who lives south of the point of the mountain so we travel there about 8 to 10 times a year. We have stayed in hotels from Thanksgiving point and all over Provo and Orem. We happened upon this hotel and it was the best hotel in that area for the price. No kidding! The beds are wonderful compared to all the other hotels that we've stayed at before. The hotel has perfect location. It takes less than a minute to leave the hotel and get on the highway. I hate to even write this review because I want to keep it as a best secret for our family. LOL It's the best for the price anywhere around. Oh and did I mention how wonderful the staff is? They are so sweet. Love this hotel.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPS_Orem_GM, General Manager at TownePlace Suites Provo Orem, responded to this review, March 13, 2014
Thank you for your wonderful comments! I am so glad that you enjoy our hotel. We do our best to provide a great hotel experience for a great value. We do appreciate your repeat business. We will see you next time!

Mark Stoddard
General Manager
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Grand Junction, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2014

Our stay was wonderful. The staff was great! The rooms are so spacious and have everything you need for a comfortable stay. Not to mention how clean the room was! Would defiantly recommend this hotel for anyone wanting a nice stay at a great hotel. Plenty of room to store clothing, a large work space and kitchen space. Great location, close to shopping, dining and grocery store.

Room Tip: If traveling with a family the two queen suite is very large with two full closets and large living...
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPS_Orem_GM, General Manager at TownePlace Suites Provo Orem, responded to this review, March 13, 2014
Nicole,

Thank you for taking time to share your thoughts on Tripadvisor. I am so glad that you enjoyed our rooms and our location. We appreciate your business and your recommendation. Please come and see us again the next time you are in Orem.

Mark Stoddard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Provo Orem

Address: 873 North 1200 West, Orem, UT 84057
Location: United States > Utah > Wasatch Range > Orem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Orem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Provo Orem 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The TownePlace Suites Orem by Marriott gives you easy access to the I-15 freeway and is conveniently situated within 1 mile of Symantec, Mozy, Utah Valley University, Timpanogos Hospital, and Access Data. This hotel allows you to experience all that Utah Valley has to offer including Timpanogos Storytellers Festival, Sundance Ski Resort, Thanksgiving Point, Timp Harley Davidson, and Brigham Young University. We are Utah Valley's first choice for long term business travel or families in need of temporary residential living. This extended-stay hotel helps you balance work and life as you like, with the comfort, and flexibility you require. Relax and feel at home with a fully equipped kitchen and high-speed Internet access. Guests will enjoy our complimentary breakfast and relax by our indoor pool. Come enjoy the suite life at the TownePlace Suites Provo Orem. ... more   less 
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Also Known As:
TownePlace Suites Provo Orem Utah

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