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“Problem with maid service” 1 of 5 stars
Review of TownePlace Suites Provo Orem

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TownePlace Suites Provo Orem
2.5 of 5 Hotel   |   873 North 1200 West, Orem, UT 84057   |  
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Free Parking
Ranked #4 of 9 hotels in Orem
Idaho Falls, Idaho
1 review
“Problem with maid service”
1 of 5 stars Reviewed May 26, 2013

I have waited several weeks to write this review in hopes that my direct review with Marriott would have someone in management call me for additional information. Instead, I have not heard one word from their manager.

My husband and I stayed on 04/22/2013 on our way to Las Vegas to see our daughter and her husband. The room was very nice and the front desk was very courteous.

However, our problem happened at the very end of our stay.

As a Marriott rewards member I stay at Marriott hotels many times each year and this room was paid for with rewards points. Occasionally we may forget something behind at the hotel but when we call, they always have it and once I even had it shipped to me. (15K in jewelry)

This time we left a Vera Bradley bag full of shoes behind sitting next to the couch. Since we drove directly from Orem to Las Vegas without opening our trunk, I am 100%; sure, we did not "leave" it somewhere else. Additionally, where we were parked in the parking lot, we would have had to "run" over my bag twice before we left and would have felt it.

I contacted the hotel on Monday morning hoping to talk to the Manager of Housekeeping who oversees the "lost" items. This person never called me but the front desk called back and said that I must have lost them "somewhere else."

I doubt seriously that anyone wanted my women's size 8 1/2 motorcycle boots or all of my sandals, but I do believe the maid service wanted my $70.00 Vera Bradley bag to sell on line.

Until this happened I had planned to make a regular stay at this TownePlace but now, I will find a Hilton to use my membership in the Provo area.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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61 people have reviewed this hotel

Traveler rating
    35
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    11
    3
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See reviews for
25
5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Idaho
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 4, 2013

We stayed here on a stop over for one night. Staff was very accomidating. They could tell that my family was tired and got us checked in fast! One bedroom suite is HUGE! Kitchen is long and narrow but very efficient! Breakfast had many choices. Overall a great stay! If you are using a GPS to find this hotel, use Orem as the city not Provo...learned that from experience. :)

Room Tip: One bedroom suite is more than twice the size of the standard room. Worth the upgrade!
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 31, 2013

We are Marriott customers and used points for this stay. Location was convenient to the freeway and surrounding area. The desk manager treated us kindly and put us in a room that fit my request. Used the pool and hot tub which was clean and enjoyable. The rooms have small stoves, fridge, microwave, etc. Good for a longer term stay. No frills but what you would expect from a Marriott chain.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 19, 2013

Good location, right near I-15. couple of eating joints nearby
Good for long stays, Kitchen is little cramped though

Breakfast is good.

There is pool and fitness room too.

Staff is courteous and helpful.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
193 reviews 193 reviews
60 hotel reviews
Reviews in 70 cities Reviews in 70 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed February 11, 2013

TownePlace looks like the value end of the Marriott properties. It was nice, simple, no frills, very basic room decor, minimal bathroom counter, mirror behind the door, etc but there was a kitchen in the room which was nice to have and the staff were very nice and helpful.

The manager seemed to be working round the clock in different capacities and was always helpful and went out of his way to get information.

Property was clean, good condition, easy parking, easy to get in and out of.

even had decent choice of frozen foods in lobby to buy. One night I was too tired and too cold to go back out in search of dinner.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, Connecticut
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 20, 2013

Location right off highway. Clean and comfortable rooms. Well stocked kitchen. Near fast food and grocery store. Hotel has small mini mart so can heat soup or zap a micro dinner in your room. Shampoo conditioner soap only. No frills or extras. Extremely nice staff. Serviceable breakfast included. Comfy bed and pillows. Free wifi and good desk to work on.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davis, California
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 7, 2013

Our family has stayed at this TownePlace Suites many times over the past year and a half. The service has been consistently outstanding, the rooms very clean, any problems attended to very promptly, all staff are friendly and attentive, facilities (pool, fitness room, laundry room, breakfast dining area) very clean and very well maintained. Grocery and a few restaurants are within walking distance. Conveniently located right off I-15. Road noise has not been a problem. Carrington does an excellent job of managing the property.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Provo Orem

Address: 873 North 1200 West, Orem, UT 84057
Phone Number:
Location: United States > Utah > Wasatch Range > Orem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 hotels in Orem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Provo Orem 2.5*
Official Description (provided by the hotel):
The TownePlace Suites Orem by Marriott gives you easy access to the I-15 freeway and is conveniently situated within 1 mile of Symantec, Mozy, Utah Valley University, Timpanogos Hospital, and Access Data. This hotel allows you to experience all that Utah Valley has to offer including Timpanogos Storytellers Festival, Sundance Ski Resort, Thanksgiving Point, Timp Harley Davidson, and Brigham Young University. We are Utah Valley's first choice for long term business travel or families in need of temporary residential living. This extended-stay hotel helps you balance work and life as you like, with the comfort, and flexibility you require. Relax and feel at home with a fully equipped kitchen and high-speed Internet access. Guests will enjoy our complimentary breakfast and relax by our indoor pool. Come enjoy the suite life at the TownePlace Suites Provo Orem. ... more   less 
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TownePlace Suites Provo Orem Utah

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