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“Good hotel” 4 of 5 stars
Review of Comfort Inn & Suites Orem

Comfort Inn & Suites Orem
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Comfort Inn & Suites Orem
2.5 of 5 Hotel   |   427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)   |  
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Hotel amenities
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Choice Privileges Points
Ranked #6 of 9 Hotels in Orem
Certificate of Excellence 2014
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Good hotel”
4 of 5 stars Reviewed March 4, 2015

We stayed at this hotel because we stayed there before. It was clean front desk was very helpful. Breakfast was good. The only thing with this hotel I think they need to change beds. And get bigger pillows. All others was great. if I go there again I will stay there

Stayed March 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, March 5, 2015
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,


General Manager
Comfort Inn & Suites, Orem
801-431-0405
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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12 reviews from our community

Traveler rating
    3
    4
    2
    1
    2
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Solo
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Ocean Shores, Washington
Top Contributor
87 reviews 87 reviews
6 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 2, 2015

I had an experience with this particular front desk clerk that has not been topped before or since. I travel a lot for work and stay in a lot of hotels. This clerk actually was rude and was arguing with me. So finally the manager or owner came out and realized that customer service was not being top priority with her clerk and apologized to me and went ahead with my requests. Bed was so so. Room was not as clean as it should have been. Otherwise comfortable room for a decent rate. Best part is Krispy Kreme store in the parking lot! WOOHOO!

Stayed September 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, March 5, 2015
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issue with your requests at the front desk on your last visit. I have shared your feedback with the front desk department to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Orem.

Kind Regards,


General Manager
Comfort Inn & Suites, Orem
801-431-0405
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed February 14, 2015

The beds were so uncomfortable! They are so hard. I Tossed and turned both nights all night long. And if the beds aren't enough to detour you then the creeky building and paper thin walls should be enough. We were put on the first floor and had to move rooms because within the 2 mins we were in there we could hear the people above us walk around. Even if they wernt stomping the building is poorly built. So many creeky sounds. The tub was absolutely disgusting. Towel had a blood stain on it! Staff is nice enough though..

  • Stayed February 2015
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, March 5, 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,


General Manager
Comfort Inn & Suites, Orem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
71 reviews 71 reviews
55 hotel reviews
Reviews in 49 cities Reviews in 49 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 10, 2015

Good location, restaurants and shopping close by and close to I-15. The rooms were clean and comfortable. The breakfast was good with a lot of choices. The staff was excellent, very helpful and professional. Would stay here again.

  • Stayed December 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, January 13, 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,


General Manager
Comfort Inn & Suites, Orem
801-431-0405
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langley, Canada
1 review
1 of 5 stars Reviewed January 8, 2015

I have stayed at Comfort Inn & Suites for a few years. Never has one been this bad. Dirty, towels like thin rags and the heat didn't work(it was freezing outside and in). Should have known by the lack of cars parked in the parking lot. Never again.

  • Stayed December 2014, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, January 16, 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,


General Manager
Comfort Inn & Suites, Orem
801-431-0405
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
Top Contributor
207 reviews 207 reviews
41 hotel reviews
Reviews in 82 cities Reviews in 82 cities
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed January 2, 2015

I stayed at the hotel next door the week before because it was $10 cheaper. This time this place was $10 cheaper. Each had pluses and minuses and both I consider to be great value. This place had two types of waffles for breakfast (blueberry and regular). The room was too hot for some reason and we left the cooling fan on all night, at least it was not too noisy. We slept okay, but I was surprised considering it was 10F outside at the time. The pool was a little cold and the hot tub was also not as hot as I like. But overall I was very satisfied and will stay again if it is cheaper than the place next door.

  • Stayed January 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, January 13, 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,


General Manager
Comfort Inn & Suites, Orem
801-431-0405
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, California, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2014

We have stayed in this Comfort Inn many times in the past with fun family events planned. The motel is very close to the freeway, Walmart, the mall, and other places that we like to go. However, this last time we needed to stay here while my mom was in her final days. When we arrived at the motel we were greeted by Chris and we told him why we were there and that we didn't know how long we would need to stay, but that we would probably not leave until after a funeral. Chris and the staff were very warm and helpful in our difficult days. Chris was especially kind and sweet and had very comforting words. We always felt safe and that our car was safe while we were there because of the cameras monitoring the parking lot. We ended staying there for 16 days until the funeral and we found ourselves calling this place home. The room was clean and the service was good.

Room Tip: We enjoy the the 3rd floor and found it to be very quiet. The laundry room is close to room 202.
See more room tips
  • Stayed November 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, December 23, 2014
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,


General Manager
Comfort Inn & Suites, Orem
801-431-0405
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Orem

Address: 427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)
Phone Number:
Location: United States > Utah > Wasatch Range > Orem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Orem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Orem 2.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Orem Comfort Inn
Comfort Inn Orem
Comfort Inn & Suites Orem Utah

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