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“Clean and Comfortable” 4 of 5 stars
Review of Comfort Inn & Suites Orem

Comfort Inn & Suites Orem
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Comfort Inn & Suites Orem
2.5 of 5 Hotel   |   427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)   |  
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Ranked #5 of 9 Hotels in Orem
Phoenix, Arizona
Top Contributor
64 reviews 64 reviews
48 hotel reviews
Reviews in 43 cities Reviews in 43 cities
39 helpful votes 39 helpful votes
“Clean and Comfortable”
4 of 5 stars Reviewed 2 weeks ago

Good location, restaurants and shopping close by and close to I-15. The rooms were clean and comfortable. The breakfast was good with a lot of choices. The staff was excellent, very helpful and professional. Would stay here again.

  • Stayed December 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, 1 week ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,


General Manager
Comfort Inn & Suites, Orem
801-431-0405
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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9 reviews from our community

Traveler rating
    3
    3
    1
    0
    2
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2
2
Solo
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Business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Langley, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

I have stayed at Comfort Inn & Suites for a few years. Never has one been this bad. Dirty, towels like thin rags and the heat didn't work(it was freezing outside and in). Should have known by the lack of cars parked in the parking lot. Never again.

  • Stayed December 2014, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, 1 week ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,


General Manager
Comfort Inn & Suites, Orem
801-431-0405
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Orem hotels

Edmonton, Alberta, Canada
Top Contributor
170 reviews 170 reviews
37 hotel reviews
Reviews in 76 cities Reviews in 76 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the hotel next door the week before because it was $10 cheaper. This time this place was $10 cheaper. Each had pluses and minuses and both I consider to be great value. This place had two types of waffles for breakfast (blueberry and regular). The room was too hot for some reason and we left the cooling fan on all night, at least it was not too noisy. We slept okay, but I was surprised considering it was 10F outside at the time. The pool was a little cold and the hot tub was also not as hot as I like. But overall I was very satisfied and will stay again if it is cheaper than the place next door.

  • Stayed January 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, 1 week ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,


General Manager
Comfort Inn & Suites, Orem
801-431-0405
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, California, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We have stayed in this Comfort Inn many times in the past with fun family events planned. The motel is very close to the freeway, Walmart, the mall, and other places that we like to go. However, this last time we needed to stay here while my mom was in her final days. When we arrived at the motel we were greeted by Chris and we told him why we were there and that we didn't know how long we would need to stay, but that we would probably not leave until after a funeral. Chris and the staff were very warm and helpful in our difficult days. Chris was especially kind and sweet and had very comforting words. We always felt safe and that our car was safe while we were there because of the cameras monitoring the parking lot. We ended staying there for 16 days until the funeral and we found ourselves calling this place home. The room was clean and the service was good.

Room Tip: We enjoy the the 3rd floor and found it to be very quiet. The laundry room is close to room 202.
See more room tips
  • Stayed November 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, 4 weeks ago
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,


General Manager
Comfort Inn & Suites, Orem
801-431-0405
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 21, 2014 via mobile

I have nothing but wonderful things to say about our stay thanks to the staff. Especially Chris Cullen. He graciously helped us with anything we needed. He couldn't have been sweeter! Thank you for making our stay so enjoyable!

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, 4 weeks ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

General Manager
Comfort Inn & Suites, Orem
801-431-0405
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ljubljana, Slovenia
Top Contributor
215 reviews 215 reviews
204 hotel reviews
Reviews in 182 cities Reviews in 182 cities
788 helpful votes 788 helpful votes
3 of 5 stars Reviewed November 28, 2014

Hotel is conveniently located, close to I-15, but far enough from any major road that there are no noise related issues. Check-in was very friendly and efficient, was assigned a top floor room above the indoor pool.

The room was OK, dated, a bit tired, but clean. The indoor pool is of a very nice size, but the whole pool area could really use a renovation. I like to take a swim in the morning and it was rather peculiar to have to walk through the breakfast room with people eating to get to the pool. Not the most convenient way to access it.

Breakfast was nice, everything was ready on time, the tables and the breakfast room were all clean.

The property is nothing fancy, but decent and well-managed. If you are able to get a reasonable rate, go for it.

  • Stayed September 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, December 4, 2014
Dear guest

I am sorry that the room was a little dated, We are currently in the process of prepping up for some major renovations, our goal is to have them all completed by mid to late-March, Hopefully the next time you are in the area you will stop in and be amazed. The pool area is included in our renovation plans, and we will be doing some major updates in the rooms as well

We hope you stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 28, 2014 via mobile

I Had my kids out of town, I left my credit card at home, Matt stahli helped me figure out the situation and while we were waiting for our room he helped me by letting my kids into the pool area until we sorted everything out. He was very helpful, the rooms were comfortable, and very clean. I will 100% be staying on my next trip.

  • Stayed October 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, October 30, 2014
Dear guest

thank you for choosing our hotel, we are glad our staff was able to help you figure out the situation, and accommodate you while we got it sorted out. Our aim is to ensure that every guest experiences the best possible service they can at our hotel, so we are glad that we went above and beyond your expectations.

We look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Orem

Address: 427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)
Phone Number:
Location: United States > Utah > Wasatch Range > Orem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Orem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Orem 2.5*
Number of rooms: 77
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Also Known As:
Orem Comfort Inn
Comfort Inn Orem
Comfort Inn & Suites Orem Utah

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