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“Nice stay” 4 of 5 stars
Review of Comfort Inn & Suites Orem

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Comfort Inn & Suites Orem
2.5 of 5 Hotel   |   427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)   |  
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Ranked #4 of 9 Hotels in Orem
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Nice stay”
4 of 5 stars Reviewed July 23, 2014 via mobile

If you need a nice place to stop this will work. The service was great. Staff was helpful and kind even printing directions for us. Rooms were nice and clean and slightly dated. Beds and linens were fine, but better pillows would have been nice.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, July 24, 2014
Dear guest, we are so glad you enjoyed your stay at our facility, I will be sure to pass your words on to our staff, I'm sure they will appreciate it. We are currently in the process of updating our facility with new furniture, hopefully the next time you stay with us we will have finished this. We look forward to having you stay with us the next time you are in the area. Until then we wish you safe travels.
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151 reviews from our community

Traveler rating
    76
    41
    16
    8
    10
See reviews for
54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
Arizona
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 20, 2014

We had made a cross country month long road trip to see the sights. Due to an ongoing promo of Choice Hotels, we stayed at their properties all along the way. This property was near the freeway, but not close enough to be noisy. It was wonderfully quiet, clean and very nice. The room was oversized king with everything we needed. Breakfast was also one of the best we had along the way. They had everything a person could ask for and the employee in charge was very friendly and kept it well stocked and clean.

Room Tip: Easy freeway access but not too close. Lots of shopping and restaurants near by, including a Krispy...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, July 23, 2014
Dear guest, on behalf of our staff let me thank you for your kind words, I will be sure to inform our breakfast staff how much you appreciated the hard work. We are ecstatic that you enjoyed our facilities, and we look forward to seeing you next time your in the area. Until then be safe, and have a wonderful trip.
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Merced, California
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 13, 2014

I have zero tolerance for lint on towels and sheets, and this place passes my high standards. The hotel is not new and it is showing wear, but it is absolutely clean. I initially found this place because of reviews by previous guests. I'm glad I checked in. Beds were comfortable, staff was helpful and pleasant. The most important thing for me was the exceptional clean. We were traveling through the area again a few days later and we're sad that the rooms were full and we had to stay somewhere else.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, July 15, 2014
Dear guest, thank you for your kind words about our hotel, we are so glad we were able to exceed your expectations and pass your high standards. We pride ourselves on the cleanliness of our hotel, and we always enjoy our guests letting us know how we are doing. We are sorry we didn't have room for you when you came back through, but we look forward to seeing you again in the future.
On behalf of our staff, let me say thank you once again.
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Milton, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 4, 2014

Very nice hotel. Clean rooms. Good location. Friendly staff. Great Breakfast. Only problem was internet signal kept dropping while my son trying to watch his movie on his iPad. Overall, a nice place. We would use again if needing a over night stay.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, July 6, 2014
Dear Guest
we are glad you enjoyed your stay with our hotel, and for your kind words. We are terribly sorry to hear about the trouble you had with the internet and we assure you we are constantly working to get our network in tip-top shape for our guests. We are very glad you enjoyed the breakfast and were happy with our staff. We look forward to seeing you again on your next time through.
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Jackson, New Jersey
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 22, 2014

I use Comfort Inn & Comfort Inn & Suites and like knowing what i'm getting for a overnight stay . The owners of this particular one is on premise and very helpful .. I tried calling choice hotels to make reservations but couldn't seem to get someone on the phone .. I call to compare rates and it's quite different at times . I told the front desk that I couldn't get through to Choice hotels reservations . Ranjan gave me a price I couldn't refuse ! Omar moved his vehicle so we can park our bikes in front of lobby to be watched by the evening person .. what a guy ! restaurants were walking distance away .. Krispy Creme was just up the street .. Nice dessert with coffee back at hotel ... great overnight stay great owners ! will stay again in passing .

Room Tip: every room is good when you're tired ...
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, June 24, 2014
Dear Guests
I am glad you liked your stay and enjoyed the environment at our place. I thank you from the bottom of our heart.

Omar and Ranjan Patel
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Tulsa, Oklahoma
Top Contributor
138 reviews 138 reviews
59 hotel reviews
Reviews in 87 cities Reviews in 87 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed June 20, 2014

Had a late arrival. Hotel is in a good location to where I had business. Room was clean and nice. Very easy access from highway. Nice breakfast and breakfast room. The breakfast seemed to shut down a bit early at 9:00. Seems most hotels are stopping at 9 these days. 9:30 would be better in my book. Would probably come back again.

Room Tip: Check the beds and bathrooms for cleanliness.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, June 26, 2014
Dear guest- Thank you for staying with us, and we are glad you enjoyed our location. We are constantly trying to improve every aspect of our facility to ensure that everyone of our customers are satisfied with their stay. I assure we will consider your comment about the breakfast hours, and we look forward to seeing you again.
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Bountiful, Utah
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 19, 2014

After having difficulties with reservations made through a third party, the owners, Ranjan and Omar were very helpful assisting me directly. Once enlightened by these owners I cancelled the "Reservation Desk" which is affiliated with Expedia, and I was able to get my room directly with their help. I would caution you to use Choice Hotels or this property directly when possible because a search for this property brings up the "pretend" site. It looked official but was not the real thing.

I have used many Choice Hotel properties and have found them to be consistent, clean and reliable, This property has been under the same ownership for a while and I felt a personal concern for my comfort. My first visit was in 2012 and I am staying there again this weekend.

The facility is in the moderate range and my expectation was not for a 5 star but in this category I have found it to be very nice. The complementary breakfast is basic but serves my needs well and the pool is very pleasant! Whenever I am in the Orem area this is my first choice for mid-range economy travel.

It is convenient to Utah Valley University, BYU and many other private educational institutions. Walmart is very close and The University Mall is not far. Access on and off I-15 couldn't be better so it's easy to find and convenient if you're just passing through.

Caution! It's right next door to a Krispie Kreme shop. The aroma might just overwhelm you.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review, June 26, 2014
Dear guest, we are so glad we were able to help you out with your reservation, and are glad you have continued to choose our facility over the years. It warms our hears to see the same guests continuing to stay with us, it shows us that we are doing a great job and we really appreciate it. We look forward to seeing you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Orem

Address: 427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)
Phone Number:
Location: United States > Utah > Wasatch Range > Orem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Orem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Orem 2.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Orem Comfort Inn
Comfort Inn Orem
Comfort Inn & Suites Orem Utah

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