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“Everything you need at a good price” 5 of 5 stars
Review of Comfort Inn & Suites Orem

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Comfort Inn & Suites Orem
2.5 of 5 Hotel   |   427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)   |  
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Ranked #4 of 9 hotels in Orem
Arizona, USA
Top Contributor
177 reviews 177 reviews
132 hotel reviews
Reviews in 128 cities Reviews in 128 cities
130 helpful votes 130 helpful votes
“Everything you need at a good price”
5 of 5 stars Reviewed August 29, 2013

We stayed here overnight on a road trip because it had good reviews on TripAdvisor and also a good price. The hotel fully met our expectations. We were checked in by Kerisa, a very pleasant and efficient person. We had requested a quiet room on the upper floor and that’s what we were given. The room was large, with two queen beds, a desk and chair, a microwave, a refrigerator, and extra chair and a large, flat-screen TV. The beds were comfortable. The room was very clean. The air conditioning worked well. The hotel is away from the highway in a quiet area. The hotel has free wifi. There was a coffee maker in the room and also coffee and hot water for tea and hot chocolate available in the lobby anytime. There are quite a few eating opportunities in the immediate area. Breakfast was included and was very good, including scrambled eggs, sausages and bacon and self-cooked waffles in addition to cereal, yogurt, etc. Even better, the hotel is next to a Crispy-Cream store! Yum!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMUT115, Manager at Comfort Inn & Suites Orem, responded to this review, September 5, 2013
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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119 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
Carterville, Illinois
Top Contributor
80 reviews 80 reviews
62 hotel reviews
Reviews in 51 cities Reviews in 51 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed August 25, 2013

Our room was clean and comfortable. We enjoyed a quiet night's sleep. Our TV had problems, going from snowy picture to clear picture then back to snowy. In the breakfast room, the waffle area was rather messy and not well cared for. It was also lacking in food--sausage was empty.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMUT115, Manager at Comfort Inn & Suites Orem, responded to this review, August 28, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daytona Beach, Florida
Top Contributor
119 reviews 119 reviews
69 hotel reviews
Reviews in 81 cities Reviews in 81 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed August 24, 2013

This is a late review from our 2012 summer road rtrip. We stayed in a scenic area of Utah, at the Comfort Inn. The staff were all pleasant and helpful. The hotel and rooms were clean and comfortable. The buffet in the morning was well stocked and uncrowded. The only problem we had was with the dryer in their laundry, that was not working properly.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMUT115, Manager at Comfort Inn & Suites Orem, responded to this review, August 28, 2013
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 17, 2013 via mobile

Check in took forever. The front desk lady was very slow but friendly enough. The room was okay, but when I pulled out the night stand to plug my phone it it was very dirty behind it. Spacious room - comfortable for a nights stay but don't expect luxury.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMUT115, Manager at Comfort Inn & Suites Orem, responded to this review, August 18, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 12, 2013

It's your basic Comfort Inn, which is a good thing. We chose Comfort Inn over Hampton Inn (same exit) because Comfort Inn was further away from the highway noise. Nice breakfast with sausage and eggs, yogurt, fruit, waffles, etc. Clean rooms with microwave and fridge. We had a toilet that didn't flush well. Called the front desk and it was immediately taken care of. The only thing that could be improved is the shower head...the water only came out in a single stream in room 302. Chase at the front desk was very professional and friendly. We didn't use the pool or the fitness room. Oh, and Krispy Kreme is right next door! Woo hoo!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMUT115, Manager at Comfort Inn & Suites Orem, responded to this review, August 18, 2013
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chino Hills, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 10, 2013

This was a very nice hotel. Very clean and comfortable. All the amenities we needed including a delicious breakfast. Staff was helpful and courteous. I would recommend this hotel to anyone. We only stayed one night, but it would also be nice for a longer stay.

Room Tip: Comfort Inns are usually the best value.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMUT115, Manager at Comfort Inn & Suites Orem, responded to this review, August 12, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
61 reviews 61 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed July 29, 2013

This is the third Comfort Inn we stayed at on an 18 day vacation. In fact, we liked the two previous Comfort Inns so much, we searched out this one on the way back, passing many hotels on the way. We arrived late, two in the morning, and the front desk clerk was friendly. We got to our rooms to find the sheets on one of the beds had not been changed, I won't get in to what it looked like. It was too late to get a room change so my son slept on top of the covers, still gross. In our room, the first thing I noticed after getting into bed was that the pillows were different from what we had in the Ogden and Anaheim Comfort Inns. These pillows were the large bits of stuffing-filled puffy ones that instantly make your neck go into an awkward position when sleeping. Then, the mini-fridge made a loud buzzing noise every 20 minutes. I had to get up and smack it to shut it up. I realize I could have changed rooms on both occasions, however, by this time it was 3:30/4:00 in the morning and we were getting up at 7 to begin another day of driving. I could handled all this, it is an inexpensive hotel after all, however, what bothered me was the lackadaisical attitude of the desk clerk when I reported the problems at check-out. He said nothing in response to house-keeping not changing the bedding (room 209) and said he would notify maintenance about the fridge (207)...really? How about, "I am terribly sorry, I can assure you the sheets are changed daily," etc, etc. My advice is, if you have occasion to read reviews, do it and find another hotel in the area, think again before staying here. CLick if this review was helpful.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMUT115, Manager at Comfort Inn & Suites Orem, responded to this review, August 10, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn & Suites Orem

Also Known As:
Orem Comfort Inn
Comfort Inn Orem
Comfort Inn & Suites Orem Utah
Address: 427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)
Phone Number:
Location: United States > Utah > Wasatch Range > Orem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 hotels in Orem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Orem 2.5*
Reservation Options:
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