I travel to the Ogden area for business several times a year and have been watching with interest the construction of this new Hilton Garden Inn. I finally had a chance to stay there, and I'm very, very impressed (which isn't easy to do).
I'm a HHonors loyalist in general, and the Garden Inn is my personal favorite of the Hilton family. so I stay at a lot of them all across the country. I find them consistently modern, well-kept properties with friendly staff. But the HGI in Ogden is another notch higher than your average HGI.
When I checked in, the desk staff were over the top friendly and helpful. From a quick check-in to good advice and directions to the cuisine type I'd asked about, they are incredibly customer-service focused. Every time I walked through the lobby to/from my room, they made eye contact and offered a friendly "good morning / afternoon". What they did by doing that was offer up an unsaid "I don't want to be a bother, but I'm available and approachable if you need anything". That, ladies and gentlemen, is an art form and I don't know how the management has implemented it but it's subtle (as it should be) and very welcoming.
The management is very aware of the loyalty displayed by HHonors members to the Hilton brand, and literally does everything they can to make an HHonors member as welcome and comfortable as possible. HGI Ogden sets the standard for how to keep HHonors members from switching to another brand. Particular kudos to Todd, the Assistant Manager; a young man who understands the hotel business and executes the business model flawlessly
The rooms are great, with great views. The location is great. There are lots of good restaurants within walking and driving distance. If you want to rock climb or indoor sky dive, there's even a facility across the street. A movie complex is across the other street.
Kudos to the management team for establishing and maintaining such a first-rate Hilton property. I'll be back.
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- Also Known As:
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