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“Great Hotel” 5 of 5 stars
Review of Hilton Garden Inn Ogden UT

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Hilton Garden Inn Ogden UT
3.0 of 5 Hotel   |   2271 S. Washington Blvd, Ogden, UT 84401   |  
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Ranked #1 of 22 hotels in Ogden
1 review
“Great Hotel”
5 of 5 stars Reviewed January 1, 2013 via mobile

We stayed at the Hilton for one night on New Years Eve. Upon our arrival the front desk staff was extremely helpful. We had left something at a Hilton in Butte and they promptly looked after all the details with regards to shipping it to our final destination. Todd at the front desk went out of his way to make sure that our stay was enjoyable. The hotel is beautifully decorated and the rooms are spacious and have many nice touches. They had a fire alarm in the middle of the night that wasn't great but again the hotel staff made sure that we were informed and looked after. They offered all the guests a complimentary breakfast the next morning. I highly recommend this hotel. By far one of my favorite hotels on our travels. It is a 5 star hotel with all you would expect but at a very reasonable price.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this review, January 16, 2013
Dear Gloria V,

Thank you for taking the time to share your recent experience in such thoughtful detail. We were truly humbled by your kind remarks.

We are delighted to learn that you enjoyed the facilities, staff and services .
It was especially rewarding that you recognized the level of service our staff provides. One of our goals is to provide 5 star service to every guest that walks through our doors and we are pleased that we have achieved this with you.

Thank you again for your most generous remarks. We look forward to welcoming you back to the Hilton Garden Inn.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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248 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Oslo, Norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 1, 2013

The Hotel staff and especially "Matt" helped me out when a shipped package got stuck. Extremly helpful and positive attitude in a clean and nice hotel with nothing but positive experiences.
I will be back for sure!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this review, January 16, 2013
Dear Per Olav M,

Thank you for taking the time to share your experience of the Hilton Garden Inn. We were humbled by your kind remarks and delighted that we have gained your trust.

It was also rewarding to learn that Matt, our General Manager personally exceeded your expectations. We could not be more pleased that we have successfully achieved one of our service goals for you.

We thank you again for such high praise and look forward to welcoming you back to the Hilton Garden Inn.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ASHVILLE
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 21, 2012

New HGI with extremely nice rooms. Location in the downtown square is ideal for exploring local colors and flavors (highly recommend Sonoma Grill across the street). This place is very charming and friendly to boot.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this review, January 16, 2013
Dear DavidDINO,

Thank you for taking the time to share your recent experience of the Hilton Garden Inn. We were humbled by your kind remarks.

I am sincerely delighted that you enjoyed our accommodations, location and service.

Thank you again for recommending us so highly. We look forward to welcoming you back in the near future.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ogden, Utah
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 19, 2012

My wife and I got away for the night for our anniversary. Overall this is a very nice new hotel. The staff was very helpful. The bathroom was very clean. No smells in the room. The bed was a little hard and the pillows were too big making it a little uncomfortable and difficult to sleep. There are no pay per view movies which was a dissappointment. There is a large movie complex right across the street so I guess they did not want to compete. The breakfast is not included unless you pay extra. Seems like a silly thing to do. It is not really included if you have to pay extra for it. Over all a nice place but I would probably not stay there again.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this review, December 22, 2012
Dear Roger C

Thank you for taking the time to share your recent experience of the Hilton Garden Inn.

I would like to apologize for the underwhelming impression our property has left with you. We were sincerely disheartened to learn our pillows, movies options and our breakfast buffet left such an unfavorable impression with you.

Our breakfast is not included in our regular room rate. We do offer a Bed and Breakfast package that does include breakfast and is beneficial if you are planning on joining us for breakfast. Our breakfast buffet is not a regular continental breakfast; in addition to our hot buffet line and cold station we offer made-to-order hot items from our chef (anything from Eggs Benedict to French toast) and also includes a daily breakfast special. All of our danishes, croissants and many other baked items are made fresh daily.

Additionally, we do have different pillows available upon request depending on your sleep comfort level.

Regarding our channel options, we decided as a management team to pay for additional movie channels so that our guests would not have to pay for movies. I apologize that this decision is not favorable with you.

Thank you for commenting on the aspects of your stay that were positive.

I hope this information is useful and you will give us another opportunity to gain your trust. We look forward to welcoming you back.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
51 reviews 51 reviews
4 hotel reviews
Reviews in 40 cities Reviews in 40 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed December 11, 2012

I travel every week and when you come across an exceptional place to stay it makes your day so much better ! The hotel is absolutely beautiful inside from the lobby to bar to the rooms. Impeccably clean, but that is nothing compared to how friendly and welcoming the staff is! From the moment I checked in I was greeted with smiles and genuine hospitality! Dinner was very good and freshly made, but again the waitress was so friendly and welcoming, felt like I was sitting down at the family table! I will definitely stay here again!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this review, December 18, 2012
Dear Scuba600,

Thank you for taking the time to share your experience of the Hilton Garden Inn. We were truly delighted that you enjoyed our accommodations, lounge and our restaurant.

We were especially proud that you recognized the level of service our staff provides. As one of our goals, we couldn’t be more pleased that we have achieved this with you.

Thanks again for recommending us so highly; we are honored to have earned your trust. We will look forward to welcoming you back to the Hilton Garden Inn in the near future

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Top Contributor
161 reviews 161 reviews
57 hotel reviews
Reviews in 71 cities Reviews in 71 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed November 16, 2012

My husband and I were delighted with this 5-month old hotel in the middle of Ogden and would highly recommend taking the 2 mile detour from the freeway, rather than the same-old Holiday Inn Express et al.

Staff were all most welcoming and rooms were warm and inviting. Beds a delight. Even the corridors were brightly lit and had cheerful carpet on the floor.

The shining jewel was their restaurant. It was cold outdoors and we decided to be wimps and stay in to eat. What a treat we had in store! Wonderful food with really outstanding presentation.

Can't recommend this hotel highly enough.

Room Tip: we always ask for s top floor room, but there was no noise from above, below or anywhere!
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this review, November 22, 2012
Dear Torquay,

Thank you for taking the time to share your recent experience of the Hilton Garden Inn.

We were delighted that you recognized the quality of our rooms and beds but we were especially grateful for the comments regarding our “shining jewel” the Garden Grille and Lounge.

Thanks again for recommending us so highly and for the thoughtful feedback. It is invaluable toward our continued success in improving the Hilton Garden Inn experience. We will look forward to welcoming you back.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ogden, Utah
1 review
5 of 5 stars Reviewed November 12, 2012

My husband and I stayed for our birthday's! The hotel was extremely clean! Customer service was the best I have experienced for quite a while at any hotel. And, the food - Oh the food! It was SO good! Truly a 'Gourmet' treat! We will be staying here again for sure, and I have already recommended this hotel to many others! This is truly a gem of a hotel! Great experience.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this review, November 14, 2012
Dear Susan C,

Thank you for taking the time to share your experience of the Hilton Garden Inn. We were humbled by your kind remarks.

We are especially proud that you enjoyed our accommodations, service and amenities.

Thank you for recommending us so highly. We look forward to welcoming you back.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Ogden UT

Address: 2271 S. Washington Blvd, Ogden, UT 84401
Phone Number:
Location: United States > Utah > Wasatch Range > Ogden
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Ogden
#1 Romantic Hotel in Ogden
#2 Family Hotel in Ogden
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Ogden UT 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Ogden UT Utah

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