My family (husband, 2 kids and myself) arrived around 11:30pm. We are a military family moving here and are stsying here until we find a house. Upon arrival we found out they gave our room away because we weren't there by 6pm! Really? I've never heard such nonsense, we are TRAVELING!!!! They should have told us this when we booked. We told them when we booked we would be arriving late at night/early morning and were told the office would be closed but it wouldn't be a problem because they have a staff person that stays here that we could call when we got in. So to "fix" the situation we were told we could wait 30-40 minutes for them to clean a SMOKING room. Unacceptable. I have 2 small children and we are non-smokers. It doesn't matter how many times you vaccum and change the sheets and spray fabreeze it's in the carpets and mattress and pillows and walls and we are NOT about to breathe that air and have our stuff stink. We booked a Non-Smoking room. A female manager told me on the phone that smoking and non smoking rooms are NOT a guarantee. Then why when we booked were we asked "smoking or non"? And on our confirmation is stated we booked a non-smoking room. So I asked if they would put us up for the night in a nearby hotel. Absolutly not. So their staff makes all the mistakes (even put our last name in completely different) and we had to payfor a night at a different hotel. We checked in the next day (becsuse everyone seems booked) and the place is smelly. They offer you a dish pack that you can rent only they didnt have one! Why have a kitchen and offer supplies when you dont actually have them?! There is not even a curtain in the room. My husband works at night and sleeps durring the day. They have a fee/charge for everything. This is not how you run a business. There was no customer service, they did not appoligze nor did they take our health and interests to heart. Worst management/customer service ever. We will be looking for somewhere else to stay. Our money and business will not profit this place. And I will tell people about our experience here in hopes they won't stay either. Value Place offered a "Clean, safe environment for all guested." All guests except for me and my family I guess.