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“Obnoxious tobacco ordor in room” 1 of 5 stars
Review of BEST WESTERN Paradise Inn of Nephi

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BEST WESTERN Paradise Inn of Nephi
1025 South Main Street, Nephi, UT 84648   |  
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Ranked #1 of 6 hotels in Nephi
Beverly Hills, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Obnoxious tobacco ordor in room”
1 of 5 stars Reviewed September 10, 2012

We stayed one night in this hotel on our way to Los Angeles from Jackson Hole on September 8, 2012. The corridors were paved with concrete and had uneven and dirty surface. When we entered the room it was stinking with obnoxious tobacco odor. Since it was 11:00 PM we could not move to the next town and return the room. Due to the offensive smell and for having Emphysema, I was troubled and could not sleep properly the whole night.Next morning at 6:30 AM we went to front desk to check out and when complained about the room, the girl at the reception (The same person from last night who checked us in) said all our rooms are non-smoking and maybe? the previous guy has smoked! (What is the duty of the manager and the house cleaner?) She didn't even care to apologize for our inconvenience! I would also add that she was very unpleasant and sullen at the time of checking in. So, we stayed in the room for 7 1/2 hours and paid $75.15 suffering and breathing second hand tobacco and left the room without even trying their free breakfast. It is very harmful and dishonorable for Best Western to be associated with such a Hotel.

Room Tip: Don't get there late at night and examine the room before checking in. Be prepared to move on to...
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kymm B, General Manager at BEST WESTERN Paradise Inn of Nephi, responded to this review, September 11, 2012
Sir,
I did find your reservation and noted that your room was complimentary for the night in question, as the night girl refunded your room rent. Your card was not charged, and the authorization was released and should credit to your account within 7 business days of check out. I apologize that your stay was not ideal, and hope you will give us another opportunity to serve you in the future.
Thank You,
Kymm Bennett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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100 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 10, 2012 via mobile

Just off the Highway, with lots of amenities. Staff went out of their way for us when we had an unexpected stop at the Hospital. They Let my parents stay with my kids and use the pool until we returned, even though it was past check out time. Continental Breakfast was adequate. Not much room to eat though.
Would stay again

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 24, 2012

An hour south of Salt Lake City, this was a great find. Just off Interstate 15, nice quiet rooms, good pool and playground for the kids, continental breakfast. The beds were great, rooms were clean and the service really friendly. They're also pet friendly, which was big for us. The bathrooms are a little small, but are full baths. We will definitely stay here again. Great parking if you're hauling a boat or driving an RV. Easy to find.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 22, 2012

We stayed here on our way to Logan, UT. The rooms were clean and the beds were comfortable. Plenty of parking. They have an indoor pool and jacuzzi which was nice to have after a long days drive. The continental breakfast was very very nice. They even wrapped the muffins if you want to take them on the road. The staff was great and friendly also. I would stay here again if I am in the middle of UT and I am getting tired!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marion
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 20, 2012

The only place we would stay in Nephi and plan stay there again! Excellent parking for RVs, campers or tractor trailers. Very clean. Very quiet. Everything worked. Great beds and lovely pool&hot tub. Continental but not a full breakfast, very well stocked and plenty of room. Staff was very friendly and knowledgeable. Checkin/out a breeze. Walking distance to good restaraunt. Biggest suggestion would be on-site laudry as the nearby laundromat is a roach.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey City, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed August 3, 2012

We were very tired after a full day drive, we thought we could make it to Zions, but fell short.
We stopped in very late, and even then the agent was perky, friendly, and got us into a room very quickly.
We went for a dip in the morning before going to the "continental" breakfast, and being pleasantly surprised by biscuts and gravy! It was a full breakfast, and we were ready to travel on.

Room Tip: Get there early to get better parking.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
58 reviews 58 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
71 helpful votes 71 helpful votes
1 of 5 stars Reviewed July 31, 2012

A disclaimer: We did NOT stay here. The reason is because when we called to get a room rate we were quoted by a woman named Kim the price of $98 and change which included dog fees (for our 2 dogs) and taxes. So, roughly $98 total. When we arrived less than 10 minutes later to get the room Kim said the rate was no good. The new rate was $111 plus $40 for the dogs plus tax.

Classic bait and Switch.

When I asked Kim why she had told us one thing on the phone and now was saying something else she snapped, "I'm not Kim! I'm KIMBERLEE!!!" Umm, okay. She where's the real Kim? Given that we arrived less than 10 minutes after the call I would think the real Kim would have been there to clear things up. "Kimberlee" wasn't having any of that and made zero effort call or page anyone of any name.

Clearly this hotel didn't want our business. So we found one down the street that did - and better yet for less money.

Maybe this is a good place to stay but in our case we'll never know because we don't do bait and switch. So, Travelers, beware.

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kymm B, General Manager at BEST WESTERN Paradise Inn of Nephi, responded to this review, August 3, 2012
Dear Potential Guest,
I want to start off by thanking you for taking the time to leave a review. I also want to sincerely apologize for the hotel, and its team, not meeting your expectations. Our goal is to provide complete guest satisfaction, and any time this is not provided is unacceptable.
Please accept my apologies, and know that this, and similar, situations will be reviewed and properly trained with all staff members, in an effort to meet our goal of a wonderful guest experience for everyone.
Again, I apologize for this incident, and wish you happy journeys on the remainder of your travels.
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Additional Information about BEST WESTERN Paradise Inn of Nephi

Address: 1025 South Main Street, Nephi, UT 84648
Phone Number:
Location: United States > Utah > Nephi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #1 of 6 hotels in Nephi
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Enjoy your stay at the BEST WESTERN Paradise Inn of Nephi in our newly remodeled rooms which offer a free breakfast with homemade hot waffles each morning, a year-round indoor heated swimming pool, indoor hot tub and children's playground.The BEST WESTERN Paradise Inn of Nephi is ideally located along the Interstate 15 corridor in Juab County. Hotel guests will experience great customer service, amenities and completely smoke-free accommodations at an affordable rate. This Nephi hotel is minutes away from local attractions including the Little Sahara Sand Dunes, the Mount Nebo Scenic Loop and the Star Mountain Ranch. Nearby outdoor and sporting activities include golfing at the Sunset View Golf Course and fishing at Burraston Pond. Travelers often stay at the Paradise Inn for a variety of local events including the Ute Stampede Rodeo and the Mormon Miracle Pageant in Manti.This Nephi hotel features spaciously-appointed non-smoking guest rooms complete with a microwave, refrigerator, high-speed Internet access and 32-inch flat panel televisions. Additional hotel amenities include an indoor heated swimming pool and hot tub and a children's playground. A complimentary continental breakfast is available each morning. Pets are welcome with restrictions. Limited business services and meeting facilities are available to accommodate up to 50 people.Enjoy a fun-filled and relaxing stay at the BEST WESTERN Paradise Inn of Nephi! ... more   less 
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Also Known As:
Best Western Nephi
Nephi Best Western
BEST WESTERN Paradise Inn Of Nephi Utah

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