First we were told that our sleigh ride was a private ride with just our group of 5. But when they go there, they put us with a large group in a big 20 person sleigh. If your kids are loud and annoying and misbehaved and you are bad parents and let them do whatever they want even if other people are around, then this is the perfect thing for you, because you'll fit right in with a bunch of other screaming kids.
Don't believe what they say on their website, its hype. Just plan on getting about 10% of what they portray.
The Santa experience is a joke. Might as well make a house out of cardboard in your back yard, get your neighbor to dress up in red pajamas and put on some cotton balls, and tell your kids its santa. Even our 4 year old knew it was some guy in a really bad costume with a sofa pillow stuffed in his shirt. If your kids are old enough to know that Santa isn't real, then this will be a fun place to go, because you can all make jokes about what homeless guy they dragged in there to play santa. But if your kids still believe, then don't take them here, or that will be the end of it for them.
They advertise that they have warm blankets, but there are a couple really thin ones, not enough for everybody.
Biggest problem is that none of the staff care. They just shuffle you in, and don't care what they promised you, its take it or leave it when you get there.
Go to park city and pay a few bucks more for a santa sleigh ride at the resorts, and you'll get a real life real winter wonderland experience.
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