I had visited Herm's once with my brother in law. We had a fantastic server and the food was amazing. However, THIS time, my sister was visiting after teaching at a military event. We took my mom and dad, also. (As I had reallllly talked it up). To begin with, our waitress was extremely rude, our orders were all wrong, and the food was awful. Everyone's French fries were burnt, my mom's wrap had NO ranch on it (one of the main ingredients on the menu), my dad's hamburger bread was so hard he could not bite or cut it. My niece is autistic, so her food choices are very limited. She is eating only French fries at this point. As hers were also burnt, she went hungry. Not to mention that I had to ASK for a refill on my drink, and it never arrived until we were leaving. I was most upset by the fact that the waitress dropped a knife on my niece and cut her arm open. As she is autistic, this is a 10 on the meltdown scale. I went to the owner and NICELY explained everything, and simply asked for an apology from the waitroess for cutting my niece. The owner, and then the waitress simply started to give excuses as to why it was such a disaster. The waitress's apology consisted of "well, you have a lot of plates, and I was trying to carry them, so sorry I dropped stuff". HUH?!?!?! Well, I have been a server more than a few times, and common sense dictates that you carry what you can handle. Don't drop stuff on guests!!! I hope this review will make a lot of others think twice about going to Herm's. Last, the neighboring tables had babies and toddlers crawling on the floor around us, and not one employee stopped to ask the parents to pick them up!!! WAY OVERPRICED, WAY TOO PRETENTIOUS for such a small, uninspired town.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.