My hubby and I stayed here Sept 13 - 15th, for a trip including a concert at the Usana Amphitheater. If you're not up on your Salt Lake City area geography, that is about 40 miles distance between. Why? We visit the SLC area for shows, concerts or just because a few times a year and are a little familiar with the area. While there are closer hotels to the amphitheater we are comfortable with the convenience of the Layton area, plus we were also going to Frightmares at Lagoon, in Farmington.
Back to the Best Western.... the area is very convenient, several nice eateries within walking distance, 2 movie theaters and a mall. A few blocks the other direction there's a Target and Old Navy strip mall, across the freeway there's Kohl's, etc. The hotel itself is very attractive and new, clean, well kept. The front desk people were very nice and we got our room right away, 3rd floor. The majority of the Best Western's we've stayed in have WONDERFUL beds and this hotel was no exception. Big poofy pillows, comfy mattress pad, fluffy comforter. After driving for several hours is there anything better than flopping on a great bed?
The bathroom was bright and clean, though I do prefer the toilet in it's own separate room. I cannot use the toilet paper to grade as they also use the single ply favored in apparently all hotels. ( This used to indicate, to me anyway, how a hotel covered the little details.) It was not sandpaper, so good enough! Hahaha!
The room itself was very spacious with a separate sitting area with couch, chair and coffee table. The small fridge and nuker was handy for snacks and sodas. The TV was large and new, lots of channels to fall asleep to. I cannot stress enough how clean and fresh the room was, always very welcome.
There is a hot breakfast included which we had one morning. Scrambled eggs, bacon, French toast. Yum! Also an assortment of juices, cereals and pastries. Nice and a big saver for families. There are no vending machines, though there is a little area to buy snacks in the lobby.
Unfortunately, nothing is perfect. ( And to expect that is ridiculous.) We travel a lot and we try to be reasonable. On the floor above us on our last night, there were a few children running wind sprints up and down the hall. A few door drops, slams, wrestling thumps, then more running. At 11 pm. Eventually, hubby called down and asked the front desk to ask our upper neighbors to settle down. 15 minutes. Another call to the front desk. 30 minutes later I dressed and went upstairs. When I got out on the floor there were two doors propped open with several kids wandering between the rooms. I did not say a word but I think the adults got the message, they herded the kids in and closed the doors.
As I headed back to our room, a hotel rep came out of the elevator. He apologized and I went to bed. I did not ask why it took so long for someone to respond though I imagine they had other complaints that got them to finally come check. We were pretty disappointed in the time it took to try to fix an issue.
We would absolutely stay here again. As frustrating as the late night gymnastics were I would maybe ask for the top floor, just to avoid this in the future.