This is a newer property in the Layton area. I have family here so I stay in the area a few times a year. This was my first visit to Home2.
First impressions were good. The hotel looks clean, and the check in experience was easy. Thats where it all ends. I had many problems with this my room and how the property was maintained. I also had billing issues. Never once was the Home2 "We guarantee an engaging experience and clean, comfortable accommodations. If you aren't completely satisfied, let us make it right or that night's on us." Guarantee offered.
The rooms look clean upon arrival but thats the only time they are fully cleaned. If you ask for it the maid says they only do a "touch up" for the environment. Also they use bulk containers for Shampoo and soap which is fine if they have shampoo and soap in them. Apparently they don't regularly check them because my soap was empty. Also when I retrieved a towel from the rack, the metal connector came undone and I had to push it back in so it wouldn't fall off. When you turn on the tv its just static which seems out of place for a Hilton product. The Hilton website says they offer HBO which they don't. The beds were comfortable but the rooms clearly didn't have enough sound proofing as I could hear my neighbor close their window shade each night and voices. I could also hear footsteps overhead. I have never had these sorts of noises in a Marriott Courtyard.
Another detail on the Hilton website said the pool was saline. This is a definite plus as it doesn't bother your eyes or cause skin irritation. The only problem is that its not true. The pool room is extremely hot, in fact we felt heat coming from the vents and it reeked of chlorine. The front desk said only the jacuzzi had chlorine in it, but after just a few moments in the pool, it was clear it was overloaded with chlorine itself.
Not a great impression when everything on the website is complete lies. Also, the breakfast is a joke. You do get the basics of cereal, yogurt and juice. But while watching the employee put the leftover breads away, she was using her bare hands. Gross! Also they have a toasted egg thing that even an astronaut would find disgusting.
My last problem with this hotel was that I booked on the Hilton site with an advance purchase. My stay was already paid for. I was charged again when I checked out and didn't realize till I was home. I spoke to a young lady who said she would research it and call me back. She called me back and let me know that she fixed the double charge. It's been over a week later and still no credit. I called the hotel directly this morning and asked to speak to the manager. After a minute the clerk asked me my name, I gave it and it was almost another 8 minutes before the manager came on. Not very nice treatment. He then looked through my record and says it is now fixed. I expressed my displeasure with the whole experience and gave him a chance to bring up the guarantee. I am also a Gold HHonors member so I thought he would do something. Nothing... he just said it would post in a few days. If this is how they treat valued guests, I would stay away from this property. it's not worth the trouble. Sadly I had high hopes but they were dashed. You would be better off to stay at a Marriott product or even the Hilton Garden in accross the street.
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- Also Known As:
- Home2 Suites By Hilton Hotel Layton
- Home2 Suites By Hilton Layton, Utah