I cannot give the hotel itself a legitimate review because I did not end up staying here. What I can tell you is they had the worst customer service I have ever expereinced in my life. My bf and I were in the middle of our hiking trip and driving from Grand Canyon to Zion National Park. We needed a place to literally just crash and get up and drive some more so naturally I was looking for cheap. After reading a few reviews I thought $55/night isn't bad and the reviews did not seem horrid so I made a reservation online. My email came back as request failed so I called the Inn to see what the issue was. The first man who answered the phone had an accent so heavy that I could barely understand what he was saying (I'm not saying there is anying wrong with accents as a foreigner myself but as a customer service representative there should have been better communication), he told me he did not know what was wrong with the online reservations but he could book me a room over the phone for $75/night. I tried to explain that I booked online at $55/night but he could not understand me and we lost connection as we were in the middle of the mountains. Once I got back into a reception area I tried calling back and this time a woman who could not have been anymore rude answered the phone and I explained the situation, she said I could have the room for $85/night! When I tried to tell her I booked for $55 then last time I called I got $75 she said I could have the room for $85 again (I thought perhaps she did not hear what I said). When I tried to re-explain the whole situation I got hung up on.
Like I said, I could have had a pleasant stay here, had I actually stayed but I decided to cough out a few extra dollars and stay at the Best Western - Red Hills which was a few minutes down the road (a million times better customer service and stay). The customer service alone has made me NEVER want to stay at a Royal Inn ever again in my lifetime especially this one in Kanab.
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- Also Known As:
- Royal Inn Kanab Hotel Kanab
- Royal Inn Kanab Utah