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“Are you sure this is a Holiday Inn???” 2 of 5 stars
Review of Holiday Inn Express Green River

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Holiday Inn Express Green River
2.5 of 5 Hotel   |   1845 E Main St, Green River, UT 84525   |  
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Ranked #5 of 12 Hotels in Green River
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Are you sure this is a Holiday Inn???”
2 of 5 stars Reviewed August 7, 2013

I agree with many other reviewers that this hotel is not what one would expect from a Holiday Inn. I wonder if it was bought out from another (crappier) hotel chain and just not renovated to the standards of a typical HI. It was way overpriced for what you get: very bare bones, nothing modern or updated, no extras or frills (no coffee maker, fridge, microwave, etc.), and just looked run down and old overall. I would not stay here again and would not have stayed here in the 1st place had I seen the room first (unless they cut the rate like 50%).

  • Stayed July 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnGreenRiver, General Manager at Holiday Inn Express Green River, responded to this review, August 16, 2013
Dear Tet1023,
Thank you for staying with the Holiday Inn Express in Green River, I am very sorry to hear that you did not enjoy your stay. It is our goal that every guest have superior customer care & a clean & comfortable stay. We do have rooms that feature refrigerators & microwaves, and I am sorry that you were not able to reserve one of those rooms - as we are in the midst of our high season, many of those rooms are reserved quickly daily. We do always have a refrigerator in our great room area, and a microwave as well. We also have coffeemakers in every room as well as fresh coffee in the great room 24 hours a day. It is a big disappointment to us that you did not find your accommodations worth the value, as we work very hard to keep up with industry standards. In addition, we are in the planning stages of some very exciting renovations & upgrades, and hope that on your next pass through, we are able to meet your expectations.
Kindest Regards,
Natalie & the Holilday Inn Express team
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199 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Fairhope, Alabama
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed July 28, 2013

Wow! Upon entering Green River I thought maybe I was driving on a movie set. It kind of remind me of a Mad Max movie...Almost all businesses were closed about half dozen remained open. I was waiting for a tumbleweed to go rolling down the street.

The hotel was the worst Holiday Inn I have ever stayed in...I have probably stayed at over 100 different HI properties but this one was bad. Let me explain...

Since this was maybe one of three hotel/motels in town we didn't have much choice making our way to all the National Parks but I would try to push to MOAB next time before staying here...

The hotel was dirty..Floors and carpets stained...hotel smelled of smoke and everything creaked or didn't work...Our room was ready when we arrived but they gave us a King instead of two Queens...After another trip to the front desk to get the key we finally arrived at our room...
Smelled like molded smoke...A/C made all kinds of noise...Cable didn't work- Front desk said the whole town lost cable a few hours before we arrived and the one cable guy in town was working on it...

Staff inattentive...breakfast was standard but area not clean...

I would not recommend this hotel and would choose to stay in Moab if possible...

Room Tip: None go somewhere else
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnGreenRiver, General Manager at Holiday Inn Express Green River, responded to this review, July 29, 2013
Dear HonestResponse,
I wanted to take a moment & thank you for staying with the Holiday Inn Express in Green River. I am very sorry that you did not enjoy your stay. I do wish to assure you that these are not the standards for which we are so proud. I will cover all of the issues you described with my entire staff. There are always opportunities for us to learn and grow as a team to do better for every guest. We appreciate your honest feedback as it helps us to do just that.
Again, I couldn't be more disappointed that we delivered a less than perfect stay for you, and I do hope that next time you pass through, you will give us another try.

Kindest Regards,
Natalie & the Holiday Inn Express Team
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San Carlos, California
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 25, 2013

After attempting to check in to a non chain hotel in the area and finding it dowdy and substandard (in spite of high ratings on trip advisor.Is this place being reviewed by bias?)we were relieved and delighted with Holiday Inn.It is immaculate and updated.Staff is warm and professional.There is a lovely park next door if you ( or your dog) want to stroll.Green River is a sad place,economic blight is apparent,but the Holiday Inn rises above all of that and the drive here from Bryce is awe inspiring.So come here.Avoid the hyperbole about non chain hotels.Relax!

Room Tip: We are Room 237 very very quiet.Went to check out restaurant across the street,Tamarisk,looks like...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnGreenRiver, General Manager at Holiday Inn Express Green River, responded to this review, July 27, 2013
Dear Beverly,
We first want to thank you for staying at the holiday inn express in green river! We are so happy that you enjoyed your stay and the park next door. It is guests like you who make our job worthwhile & enjoyable! We hope the rest of your travels were safe & wonderful, and we hope to see you again soon in green river!
Kindest regards,
Natalie Hert & the holiday inn express team
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Baton Rouge
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2013

We stayed for two nights in a one bed room suit with excellent amenities. Also had a diner at the hotel restaurant. Quality and service of food was excellent. I give this hotel and restaurant five star.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnGreenRiver, General Manager at Holiday Inn Express Green River, responded to this review, August 16, 2013
Dear JayBeaux
Thank you for your kind review!! We are so thrilled that you enjoyed your stay!! We look very forward to having you as our guest each & every time you pass through Green River. It makes our jobs so rewarding when our guests enjoy the beautiful area and their entire stay!!

Cheers & Happy Travels,
Natalie & The Holiday Inn Express team
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2013

Green River, UT is not a big town. Pit stop on Interstate. Desk personnel were very friendly. Mix up in reservation resolved very professionally. Pet friendly and very clean. I will use this hotel again when travelling between New Mexico and Idaho.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnGreenRiver, General Manager at Holiday Inn Express Green River, responded to this review, July 15, 2013
Dear KiddKC,
We just wanted to take a moment & thank you for choosing the Holiday Inn Express in Green River! We are so thrilled that you enjoyed your stay! Thank you for your kind words & review!
We hope to see you again soon on your travels!

Kindest Regards,
Natalie Hert & the Holiday Inn Express Green River Team
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Houston, Texas
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 7, 2013

I booked the room on hot wire for $133. The room was standard, but worth $90 at best. The breakfast was good and the staff were helpful. Coffee was available in the room and the room had a flat screen.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Green River, responded to this review, July 22, 2013
Dear Pam B,

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. I am pleased to know that you liked our breakfast and found our staff helpful. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. As for the rates, we strive to provide a competitive rate in the area. It is not our intent to inconvenient our guests instead provide rate options that make sense. Nevertheless, we appreciate you bringing this matter to our attention as this is our best resource in providing guest satisfaction.

Sincerely,

Krysllin G
Case Manager
IHGCare
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Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 2, 2013

We stayed one night at the Green River Holiday Inn after a early morning at Goblin valley, followedby a midday hike through Little Wild Horse Canyon. This is about 25 miles away from the state park with no other towns nearby.

When we arrived our room wasn't ready, but this is a pet friendly hotel and there were three dogs behind the counter. Very nice friendly dogs, who seem to absolutely love people. My kids were thrilled, especially after Ted jumped up on the counter and greeted my son.

The pool was perfect after our hiking and the room was clean. We slept for 10 hours had breakfast and left. The breakfast was OK, with eggs, turkey sasuage, cinnimon rolls and mini-muffins. Their pancake maker was broken (new but had arrived broken, so it was being sent back). The staff was attentive and kept everything full and clean. No complaints.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnGreenRiver, General Manager at Holiday Inn Express Green River, responded to this review, July 3, 2013
Dear jjdm922,

We are so thrilled that you enjoyed your stay!! Ted is a great greeter & was ecstatic to have someone appreciate him!

We hope that we get to see you again sometime on your next trip through Utah & that the rest of your travels were safe & enjoyable,

Kindest Regards,
Natalie & the Holiday Inn Express Green River Team (And Teddy, the wonder dog)
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Additional Information about Holiday Inn Express Green River

Address: 1845 E Main St, Green River, UT 84525
Phone Number:
Location: United States > Utah > Green River
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Green River
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Green River 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Holiday Inn Express Hotel, Green River, Utah hotel offers 60 guest rooms and has all the amenities that make the brand a top pick plus an indoor pool and hot tub which form the perfect end to a day of travel. Excellent location with beautiful views of the Bookcliff mountains. Close proximity to dining, golf and the John Wesley Powell Museum. This hotel is centrally located to all of the spectacular scenery that Southeastern Utah is famous for. Hotel features include free local phone calls, high speed wireless internet, and a complimentary Express Start breakfast. Enjoy a unique breakfast experience at our Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hardboiled eggs. We have also created the world's best tasting cinnamon roll. Visit Green River, UT and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Green River Hotel Green River
Holiday Inn Green River
Green River Holiday Inn
Holiday Inn Express Green River Utah

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