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“Surprise gem” 5 of 5 stars
Review of Country Inn & Suites By Carlson Bountiful

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Country Inn & Suites By Carlson Bountiful
2.5 of 5 Hotel   |   999 North 500 West, Bountiful, UT 84010   |  
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Ranked #1 of 1 Hotels in Bountiful
Vail, Colorado
1 review
3 helpful votes 3 helpful votes
“Surprise gem”
5 of 5 stars Reviewed January 26, 2014

Amazing hotel. I have stayed in almost every hotel between Provo and Orem. They are all dirty and creepy. Including 400 dollar 4star rooms in SLC. This hotel is clean, attentive and way better then almost any other property In the region.

Its not fancy, but its clean,friendly, doesn't smell like chemicals or smoke. Highly recommended.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnTrusted, Public Relations Manager at Country Inn & Suites By Carlson Bountiful, responded to this review, January 28, 2014
Zach B-

Thank you so much for your awesome rating of the Country Inn & Suites in Bountiful. We truly appreciate your recommendation and your kind words. We are glad to hear that you enjoyed your accommodations and would love the opportunity to have you as our guest again! Thank you so much!

Best Regards,
Country Inn & Suites Bountiful
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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157 reviews from our community

Traveler rating
    82
    51
    8
    8
    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Parker, Colorado
Top Contributor
94 reviews 94 reviews
70 hotel reviews
Reviews in 61 cities Reviews in 61 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed December 5, 2013

My travel agent booked me at this hotel for a night while in the area for a business meeting. I arrived after midnight and had to buzz in, but the check in was quick and easy. There were cookies waiting at the front desk and that was a nice touch. The entry area was nicer than most budget hotels. I was given a handicapped room with a large bathroom. I'm not handicapped, but I think the room was bigger than standard, so that was fine. The room was tastefully appointed and had a fridge and microwave. The furniture was updated and clean. The bed was comfortable, but a little on the hard side. There was no counter space by the sink which was annoying. The internet worked well and was included. The breakfast was disappointing. There was no hot food out while I was there, so there was just pastries and cereal unless you wanted to cook a waffle. There was an empty pan for eggs that was never restocked. Overall, this was a good short stay in a nice hotel. I would recommend it.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnTrusted, Public Relations Manager at Country Inn & Suites By Carlson Bountiful, responded to this review, December 20, 2013
DrTom234-

Thank you for your thorough review of the Country Inn & Suites in Bountiful. We always appreciate hearing from you guests and appreciate the comments you made. The accessible rooms do have a little less counter space in the bathrooms and we will share your comments with our breakfast team to make sure we are keeping up on our hot items. We truly appreciate your recommendation and hope we will have the pleasure of seeing you again- thank you for being our guest!
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Boise, Idaho
Top Contributor
156 reviews 156 reviews
40 hotel reviews
Reviews in 44 cities Reviews in 44 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed November 11, 2013

Great people to speak with when calling to inquire about the property. Great front desk service upon arrival. A very nice, very helpful man in the breakfast room on Monday November 11. The room we were in was sparse. Called a suite, but sort of awkward layout. Could certainly sleep 5-6 people, but only one bathroom with all the fixtures within the bathroom which prevents more than one person from utilizing the sinks, throne, or shower at a time. A lightbulb was out in one of the lamps. Location is easy access to theme parks, the interstate and lots of nearby dining options. The property is clean. I ran a finger over a few spots just to see, and clean! Although there were a few hairs in the bathroom, I wonder if perhaps these were from the housekeepers. The breakfast is acceptable, but could be better. The biscuits were stale so a little gravy would be an inexpensive way to enhance them. Otherwise it was fine. No bananas though, which are the least expensive way to provide fresh fruit for guests. We would recommend, and would stay again. Clean. Safe. Courteous.

Room Tip: Away from the interstate, in a renovated room. Ours was not renovated, so the layout was awkward and...
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnTrusted, Public Relations Manager at Country Inn & Suites By Carlson Bountiful, responded to this review, November 14, 2013
Thank you for taking the time to review the Country Inn & Suites. We are glad that your room was clean upon arrival and you experienced great customer service while staying with us. We always love to hear the feedback from our guests so we know how to improve our overall guest experiences. We would love to see you again in Bountiful- thanks again!
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New York City, New York
Top Contributor
124 reviews 124 reviews
94 hotel reviews
Reviews in 80 cities Reviews in 80 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed October 31, 2013

During a long road trip we decided to pick the Salt Lake City area for a stopover. Bountiful was one of several choices. This place worked out well. My special request was not only honored, they upgraded be to a suite. The hotel & room were spotless. Everything was like new (as most Country Inns are). The view on the rear of the motel is nice, scenery that is, not the view of I-15 which can create its share of noise, but the hotel is well insulated. If you need absolute silence, please ask for a room on the front side of the building. Breakfast was just OK. The "hot" breakfast included just waffles, gravy and potatoes. I stuck with the cold choices, such as cereal and pasties. For other meals, down the road in Woods Cross, UT there is several popular named restaurants.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnTrusted, Public Relations Manager at Country Inn & Suites By Carlson Bountiful, responded to this review, November 2, 2013
Thank you for the 5 bubble rating for the Country Inn & Suites. We truly appreciate your feedback and are so glad that our travels brought you to our hotel. We are glad to hear that your room was clean and ready for your arrival and glad our location worked so well for you. We would love to have you stay with us again in Bountiful- thank you!
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Nyssa, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed October 30, 2013

This place was dark, smelly, and dirty. I stayed with my husband and 2 small kids. They no more than sat on the beds and all of the bedding came off- to the bare mattress, which was very old. We stayed one night if our 3 day booked trip here ONLYbecause it was Kate and we had to get the kids and us showered and to bed for the early morning plans we had. We stayed the rest of our stay in downtown SLC at a Hilton for $10 less per night on the weekend!!!!

  • Stayed September 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnTrusted, Public Relations Manager at Country Inn & Suites By Carlson Bountiful, responded to this review, November 2, 2013
Thank you for taking the time to review the Country Inn & Suites in Bountiful. We apologize that your stay did not go well. We pride ourselves on our cleanliness and service and recently went through a major remodel. We truly apologize that the bedding in your room did not appear fresh. We will make sure to discuss your feedback with our entire team. We are grateful for you bringing it to our attention. If possible, we would love the opportunity to host you and your family again. Thank you for the feedback.
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Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 20, 2013

Purchased 2 rooms through Hotwire. Great rates and no problems until we checked out and I was charged double for the 2 rooms. I find it amazing they can take money quickly but takes 1-2 weeks to give it back. Staff had no idea why it happened they apologized but couldn't do anything about it. Won't be back !

Stayed October 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant54, Manager at Country Inn & Suites By Carlson Bountiful, responded to this review, November 2, 2013
We sincerely apologize. We did make an error at check out. However, we did correct the mistake. We have also spoken with the member of our staff and coached her, sharing with her the grief the mistake made in your life and walked her through the proper procedure. Once again, please forgive.
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Kirkland, Washington, United States
2 reviews
1 of 5 stars Reviewed October 5, 2013

We stayed here for my convention in SLC to be closer to family that lives in Utah because our usual Hampton was booked. We should have paid the extra to stay in Salt Lake City and travel more. After we checked in we laughed initially at the state of the hotel rooms because we had just stayed in the Oxford Suites in Boise the night before and it was AMAZING! The breakfast at this hotel was horrible. The "egg" the first morning was so bad I took a picture of it and posted on Facebook. Friends could not figure out what it was. Did not look like food. The juice tasted watered down. The worst was that we usually came home and went right to bed, got up early and left. The last night we came back early because our daughter was having an asthma attack and realized that there were a number of ants in the bathroom. Being that all of our luggage was sitting on the floor and that our pajamas had spent the morning on the bathroom floor before moving them to the luggage pile before leaving in the morning the thought of putting those items on, or clothing the next day was completely gross! My husband (who happens to be a travel professional) called down to the main floor. The response was to "spray" our room. With an asthmatic child that's not going to happen. My husband pushed and had them pay to wash a load of laundry so we could have something to wear to bed and the next day. The only thing I'm thankful for is that I picked up some cedarwood oils the day before and will be spraying EVERYTHING including the car in the morning (which happens to be my birthday, happy birthday to me) to kill anything that has climbed into the luggage and other clothing. Again, I would not recommend this hotel to anyone. If they have ants on the fourth floor you have to wonder about what else is in the rest of the hotel.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson Bountiful, responded to this review, October 8, 2013
Thank you for reaching out and writing your review. We are very sorry to hear about the dissatisfaction of your stay. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. Your comments are valued, and your suggestions will be used to consider improvements in the future. Thank you for your feedback and we hope for another chance in the future to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson Bountiful

Address: 999 North 500 West, Bountiful, UT 84010
Phone Number:
Location: United States > Utah > Wasatch Range > Davis County > Bountiful
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Bountiful
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson Bountiful 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Bountiful, UT, where guests are treated to an impressive array of services like a refreshing indoor pool and a well-equipped fitness center. Set against the spectacular Wasatch Range, just north of Salt Lake City, the hotel's location in Bountiful, Utah is convenient to numerous attractions like Salt Palace Convention Center and Temple Square. The hotel also offers complimentary shuttle service to Salt Lake City International Airport and Lagoon Amusement Park for maximum convenience. Plus, guests enjoy comfortable hotel rooms, free high-speed Internet access, meeting facilities and the complimentary, hot Be Our Guest Breakfast buffet. Reserve your gracious room or suite today and experience this Bountiful hotel's hospitality for yourself. 100% non-smoking facility ... more   less 
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Also Known As:
Country Inn And Suites Bountiful
Country Inn & Suites Bountiful Hotel Bountiful
Country Inn Bountiful
Bountiful Country Inn
Country Inn & Suites By Carlson Bountiful Utah

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