We stayed at the La Quinta Hotel in Woodway (Waco, TX) this past weekend. My family had stayed there once before and we were all really impressed with the place. (In fact, we've also stayed at the Hilton downtown and we were more impressed with this La Quinta because it's a newer building with modern decor and the amenities are better.) Well, that's changed now. In fact, we won't be staying at the Woodway La Quinta ever again. And since we travel to Waco regularly, this means that this La Quinta has just lost returning customers - which means missing out on thousands of dollars in future revenue.
First thing in the morning on Sunday 5/29/2011, I was at the crowded breakfast bar putting food on my plate. A member of staff came up behind me and loudly and aggressively lectured me on how I SHOULD be putting the food on my plate. Why me? The breakfast area was full of people and I'm sure not all of them were experts at piling food on to their plates.
If this member of staff had any warmth or sense of humor about the whole thing, I wouldn't have minded. But she didn't - I got lectured. And I did not pay $100+ a night to get a lecture. It was completely unnecessary, and that has never happened to me at any hotel I've stayed at worldwide - and I've travelled a lot.
If it was so important to her, maybe she should have been serving the food to each guest herself? Oh no, that's right - she wouldn't have had time to do that because she had to go through the door behind the breakfast bar and loudly gossip in Spanish with her friend. She might want to remember that some guests speak Spanish too. Not professional.
Later I went to the front desk to ask for a comment card. I was told there were none. Just like, apparently, there are no DO NOT DISTURB signs for any of the hotel room doors. What quality hotel doesn't have these things? For a hotel charging as much as it does, these things should be common courtesies.
When we came down to check out, no one was at the front desk. We waited there for a while and heard a loud cackle emanate from the general vicinity of the breakfast area. Then a guy came to the front desk in a leisurely fashion, glanced at our bill and said that we were already checked out and could go.
Look - I know sometimes people don't want to be at work and they resent customers. I've worked in customer service for years, so I can empathize. But openly showing one's hostility or apathy is not the best way to get the job done. It can alienate customers, who can and will go with a competing brand.
- Official Description (provided by the hotel):
- Conveniently located between providence hospital, Hillcrest hospital and Veterans hospital. All rooms are spacious with upscale decor to accommodate business and leisure guest from Baylor University and Waco Business Park. ... more less
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- Also Known As:
- La Quinta Woodway