We had to make a quick trip to Wolffoth, Texas and thought we would have to go to Lubbock to get a room, and we did not want to deal with the loop. But as it would have it we found this Holiday Inn Express to fit our need. We were not expecting much, and has seen the mixed reviews. Our experience was a good one. The heating/cooling unit in the room was a bit confusing to operate or possibly malfunctioning, we thought we had it set for about 70 and woke in the middle of the night to find it at 85. We changed it to cool and lowered the setting and it did cool the room right down. Room was clean and fresh, just what we would expect for this chain. There was a room just across the hall and a door or two down that was very very noisy, and we thought we would have problems sleeping, but once in our room we could not hear anything, so that was great. We were right near the pool, which we did not use, and the floor outside the pool leading down our hall was getting very wet, this could present the facility a problem in the future and I am thinking they need to monitor or provide an outside entrance where one can dry off before heading back to there room. This is a new facility, but I can see it could potentially get "run down" fast if items like this are not addressed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We, at the Holiday Inn Express Lubbock Southwest, would like to thank you for your comments about our hotel and your stay. While we strive to give every guest exceptional service, and it is always a pleasure to hear when we exceed our guests' expectations; it is just as important to us to know when we have not. We want to apologize for the billing issues you experienced during your stay, and let you know that I personally, as the new manager, am working with our staff to correct the situation. Again, we appreciate your comments and hope you will come back and give us another try.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.