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“Totally met our needs” 4 of 5 stars
Review of Holiday Inn Express Suites Wolfforth

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Holiday Inn Express Suites Wolfforth
2.5 of 5 Hotel   |   7921 Presidents Avenue, Wolfforth, TX 79382   |  
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Ranked #1 of 1 hotels in Wolfforth
New Mexico
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Totally met our needs”
4 of 5 stars Reviewed February 27, 2012

We had to make a quick trip to Wolffoth, Texas and thought we would have to go to Lubbock to get a room, and we did not want to deal with the loop. But as it would have it we found this Holiday Inn Express to fit our need. We were not expecting much, and has seen the mixed reviews. Our experience was a good one. The heating/cooling unit in the room was a bit confusing to operate or possibly malfunctioning, we thought we had it set for about 70 and woke in the middle of the night to find it at 85. We changed it to cool and lowered the setting and it did cool the room right down. Room was clean and fresh, just what we would expect for this chain. There was a room just across the hall and a door or two down that was very very noisy, and we thought we would have problems sleeping, but once in our room we could not hear anything, so that was great. We were right near the pool, which we did not use, and the floor outside the pool leading down our hall was getting very wet, this could present the facility a problem in the future and I am thinking they need to monitor or provide an outside entrance where one can dry off before heading back to there room. This is a new facility, but I can see it could potentially get "run down" fast if items like this are not addressed.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana H, General Manager at Holiday Inn Express Suites Wolfforth, responded to this review, March 28, 2013
We, at the Holiday Inn Express Lubbock Southwest, would like to thank you for your comments about our hotel and your stay. While we strive to give every guest exceptional service, and it is always a pleasure to hear when we exceed our guests' expectations; it is just as important to us to know when we have not. We want to apologize for the billing issues you experienced during your stay, and let you know that I personally, as the new manager, am working with our staff to correct the situation. Again, we appreciate your comments and hope you will come back and give us another try.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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39 people have reviewed this hotel

Traveler rating
    23
    5
    3
    4
    4
See reviews for
18
5
1
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Statesboro
Top Contributor
124 reviews 124 reviews
73 hotel reviews
Reviews in 91 cities Reviews in 91 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed January 23, 2012 via mobile

I booked a free night's stay here but when I checked my Visa bill a week later I saw that this hotel charged me $30.
First long distance call to Lubbock about the erroneous charge: "Oh, that charge will automatically reverse in a few days." Nothing happened.
Second long distance call to Lubbock a 'few days later': Spoke with 'Debbie' the manager. "Oh I'll reverse that charge for you right now sir." Nothing happened.
Third toll call to Lubbock a few days later: Spoke with 'Debbie' the manager again: "Oh I don't know why that reversal didn't go through. I'll check with our Visa processor and call you back in a fee minutes."
The call was never returned.
These people are crooks and liars. Like another reviewer on this site I will take action with Visa against "Debbie"

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory C, General Manager at Holiday Inn Express Suites Wolfforth, responded to this review, July 26, 2012
We, at the Holiday Inn Express Lubbock Southwest, would like to thank you for your comments about our hotel and your stay. While we strive to give every guest exceptional service, and it is always a pleasure to hear when we exceed our guests' expectations; it is just as important to us to know when we have not. We want to apologize for the billing issues you experienced during your stay, and let you know that I personally, as the new manager, am working with our staff to correct the situation. Again, we appreciate your comments and hope you will come back and give us another try.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2011 via mobile

Checked into another local hotel, but was not happy with the rooms. Called HI Express, was given the exact room I needed at a reasonable rate. Room is spacious and clean and quiet. Clair at the front desk was both friendly and helpful. I will not try to stay anywhere else when in Lubbock! Great hotel!

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana H, General Manager at Holiday Inn Express Suites Wolfforth, responded to this review, March 28, 2013
We, at the Holiday Inn Express Lubbock Southwest, would like to thank you for your comments about our hotel and your stay. While we strive to give every guest exceptional service, and it is always a pleasure to hear when we exceed our guests' expectations; it is just as important to us to know when we have not. We want to apologize for the billing issues you experienced during your stay, and let you know that I personally, as the new manager, am working with our staff to correct the situation. Again, we appreciate your comments and hope you will come back and give us another try.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 23, 2011

Facility is new, clean, and immaculate. We stayed during the week, and had the entire 3rd floor, the pool and the hot tub to ourselves. Priority Club check in was quick, complimentary local newspapers were available, and the welcome baggie had 2 bottles of water and a sack of chex snax chips. The location is very convenient to 82nd street, and the hotel is less than 2 miles from Yamagata Japanese Steak House, where we ate a wonderful supper.

Wifi internet signal strength was great, easy to find the network, and there's wired internet also available in the room. TV was a new flat panel sitting on the dresser.

Not much in the way of drawers, but we were in a regular room not a long term suite.

Breakfast was the expected with a pancake maker, egg flipover things with some kind of salsa inside, sausages, vereals, fruits, bagels and pastries. Juice dispenser selection was orange, apple, grapefruit and one other that i can't recall. Small kisd-sized cartons of milk in a variety of grades was also in the glass-doored fridge. The breakfast room coffee was out of those hot pot things and was only lukewarm.

Having said that, though...

The first room we were in, the toilet leaked out the bottom, wax seal issue. Not a problem, front desk moved us to the room next door.

The beds are really, really, really firm. Everything else in the room is new as well.

We'll stay there again.

Room Tip: Rooms on the back side face the school bus parking lot. The elevator is in the middle of the hotel.
See more room tips
  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas
1 review
5 of 5 stars Reviewed August 27, 2011

This hotel is the nicest, cleanest, newest hotel in or near Lubbock, Texas. The complimentary breakfast, including fresh pancakes, was great. The service was exceptional, the rooms were spacious with nice amenities, and the price was conquerable to the other hotels in the area. It is definitely the best hotel you will find in Lubbock / Wolfforth.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
137 reviews 137 reviews
20 hotel reviews
Reviews in 52 cities Reviews in 52 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed August 26, 2011 via mobile

This hotel is brand new and very attractive. I would definitely recommend it. Since it is right on the new Marsha Sharp Freeway, it's just a five minute drive to the Lubbock loop and about 8 minutes to Texas Tech. Very convenient.

Our room was very clean and well-appointed.

Indoor pool was nice and well-maintained.

Check in was easy as well.

The cost of the room was around $120, but for this quality of hotel, that price is good in Lubbock where hotels are full most big weekends during the school year (we were here during move-in weekend at Tech).

Great place. I will probably try to stay here again next time I'm in town.

  • Stayed August 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed August 16, 2011 via mobile

6 month repeated business customer.we travel alot for business therefore are priority members for holiday inn.till our experience at this holtel in august was ruined ..we were laying in bed and my wife noticed a small bug that's when I lifted the matress and noticed a nest of bed bugs that's when we notified the front desk the girl was nice and switched us to a second room and said management was be notified in the morning ..well they were notified but management did not help us out not even by apologizing her name is debbie and her attitude as a manager is not professional at all.Amanda at holiday inn located 4 miles east of there was nice enough to let us stay there at a really low rate to make up for the other holtels mistakes ...

  • Stayed August 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Suites Wolfforth

Also Known As:
Holiday Inn Express Suites Wolfforth Hotel
Holiday Inn Express Suites Wolfforth Hotel Wolfforth
Address: 7921 Presidents Avenue, Wolfforth, TX 79382
Phone Number:
Location: United States > Texas > Wolfforth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Wolfforth
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Wolfforth 2.5*
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