I booked a free night's stay here but when I checked my Visa bill a week later I saw that this hotel charged me $30.
First long distance call to Lubbock about the erroneous charge: "Oh, that charge will automatically reverse in a few days." Nothing happened.
Second long distance call to Lubbock a 'few days later': Spoke with 'Debbie' the manager. "Oh I'll reverse that charge for you right now sir." Nothing happened.
Third toll call to Lubbock a few days later: Spoke with 'Debbie' the manager again: "Oh I don't know why that reversal didn't go through. I'll check with our Visa processor and call you back in a fee minutes."
The call was never returned.
These people are crooks and liars. Like another reviewer on this site I will take action with Visa against "Debbie"
- Also Known As:
- Holiday Inn Express Suites Wolfforth Hotel Wolfforth
- Holiday Inn Express Suites Wolfforth Hotel
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